 |
Windows 7: Laptop video problems - what to do?
|
07 Mar 2010
|
#1 | |
Windows 7 Professional x64 The Wild West |
Laptop video problems - what to do?
I am having intermittent issues with my new laptop. I have e-mailed HP and they will "fix" it....but it would take 2 weeks and if it does not happen while they have it....I'm afraid it will not be fixed. Would an HP tech just turn it on, see that it seems to work fine at the time, and send it back? I have already tried ALL drivers, prevented overheating, and cleaned all air intake. What would you do? This happens about once every two days or so. I have to restart and it's gone..   | My System Specs |
| System Manufacturer/Model Number Keeps changing - (Custom)
OS Windows 7 Professional x64
CPU Intel Core i7 860
Motherboard Gigabyte GA-P55-UD4P
Memory 4GB DDR3 Mushkin 1600Mhz @ 7-8-7-20
Graphics Card MSI GTS250 1GB DDR3 Twin Frozr
Sound Card Onboard realtek
Monitor(s) Displays Samsung SyncMaster 24" P2450 + Samsung 20" 2033
Screen Resolution 1920 X 1080 and 1600 X 900 (#2 system 1440 X 900)
Keyboard Gigabyte USB keyboard
Mouse Microsoft wireless laser mouse 5000
PSU Corsair 750 HX Modular
Case Lancool PC-K62
Cooling Cooler Master TX3 CPU cooler and 4-140mm and 1-120mm case
Hard Drives Patriot Inferno 120GB SSD + 3 WD Blue 640GB drives
Internet Speed 7 Mb down 1.5 up
Other Info System #2: AMD Phenom II X6 1055T (Freezer 7 Pro cooler) - Gigabyte 880GMA-UD2H - WD 500GB Black - 9500GT (1GB) 500W OCZ modular PSU - Antec 200 case. System #3 (LapTop) Core 2 Duo T6670 - 320GB 7200RPM HD - 4GB DDR3 RAM.
|
07 Mar 2010
|
#2 | |
Windows 7 x64 Ultimate A Finnish immigrant in Leipzig, Germany |
Nate, knowing a bit about HP's service practices I would recommend you to print that pic and send / give it with the laptop taped on its cover. Keep a copy to yourself, too, so when they call to tell you there's nothing wrong you can in worst case fax them a copy.
Let's hope they'll fix it!
Kari | | My System Specs | | Computer type Laptop
System Manufacturer/Model Number HP ENVY 17-1150eg
OS Windows 7 x64 Ultimate
CPU 1.6 GHz Intel Core i7-720QM Processor
Memory 6 GB
Graphics Card ATI Mobility Radeon HD 5850 Graphics
Sound Card Beats sound system with integrated subwoofer
Monitor(s) Displays 17" laptop display, 22" LCD and 32" Full HD TV through HDMI
Screen Resolution 1600*900, 1680*1050 and 1920*1080
Keyboard Logitech diNovo Media Desktop Laser (bluetooth)
Mouse Logitech MX1000 Laser (Bluetooth)
Hard Drives Internal: 2 x 500 GB SATA Hard Disk Drive 7200 rpm
External: 2TB for backups, 3TB USB3 network drive for media
Internet Speed 50/10 Mbps VDSL
Antivirus MSE, Windows Defender
Browser Maxthon 3.5.2.
Other Info Windows 7 Ultimate Retail Full in English, additional Guest-user accounts in Finnish, German and Swedish (Working languages English & Swedish, Family language German, my own language, mother tongue, Finnish. I really need Ultimate to get to use Language Packs!)
|
07 Mar 2010
|
#3 | |
Win 8 Release candidate 8400 |
Quote: Originally Posted by nate42nd  I am having intermittent issues with my new laptop. I have e-mailed HP and they will "fix" it....but it would take 2 weeks and if it does not happen while they have it....I'm afraid it will not be fixed. Would an HP tech just turn it on, see that it seems to work fine at the time, and send it back? I have already tried ALL drivers, prevented overheating, and cleaned all air intake. What would you do? This happens about once every two days or so. I have to restart and it's gone.. Attachment 59330 What are your options? You cant live with the problem. send it to them.
Ken | | My System Specs | | System Manufacturer/Model Number HP Pavillion dv-7 1005 Tx
OS Win 8 Release candidate 8400
CPU 2@2.4
Memory 4 gigs
Graphics Card Nvidia 9600M
Sound Card HD built-in
Monitor(s) Displays 17" Wxga
Screen Resolution 1440x900
Cooling none
Internet Speed 45Mb down 5Mb up
|
07 Mar 2010
|
#4 | |
Windows 7 ultimate 64 bit / XP Home sp3 Gulf Coast Texas |
I would just like to offer a suggestion that you make sure and let them know that the system has to be run for sometime for this to occur. So maybe they will take the time to run it long enough to reproduce the issue. Plus it is a great idea suggested by Kari to send a picture of the screen along with detailed explination of how long it takes at times to occur. Fabe | | My System Specs | | System Manufacturer/Model Number Self Built
OS Windows 7 ultimate 64 bit / XP Home sp3
CPU intel Core 2 Duo E8400 3.0ghz
Motherboard Asus P5ND bios 1401
Memory 8 gigs 1066 OCZ Fata1ty
Graphics Card EVGA GTX 580 Call of Duty Black Ops Edition
Sound Card Creative Soundblaster Audigy 2zs
Monitor(s) Displays Asus 24in LCD's 2MS X2
Screen Resolution 1920x1080p @60Hz
Keyboard Logitech Bluetooth Wireless MX5000
Mouse Logitech Bluetooth Wireless MX1000
PSU OCZ 700W GameXtreme
Case NZXT Apollo
Cooling Corsair H50 CPU/120mm x3 /60mm x2 /Corsair Dominator Ram
Hard Drives WD Caviar 500 Black/ WD Caviar 200 Blue
Internet Speed Download 19.83 Upload 0.97
Other Info Logitech Z2300 Speakers/ Bose Noise Cancelling Headphones/Avermedia PCI-e Hybrid TV Bravo/Epson NX415 all in one/ 4 Port Powered USB Hub/ LG 10x Bluray Burner /TSST Corp DVDRW External
|
07 Mar 2010
|
#5 | |
Windows 7 Professional x64 The Wild West |
Quote: Originally Posted by Kari Nate, knowing a bit about HP's service practices I would recommend you to print that pic and send / give it with the laptop taped on its cover. Keep a copy to yourself, too, so when they call to tell you there's nothing wrong you can in worst case fax them a copy.
Let's hope they'll fix it!
Kari
Quote: Originally Posted by zigzag3143
Quote: Originally Posted by nate42nd I am having intermittent issues with my new laptop. I have e-mailed HP and they will "fix" it....but it would take 2 weeks and if it does not happen while they have it....I'm afraid it will not be fixed. Would an HP tech just turn it on, see that it seems to work fine at the time, and send it back? I have already tried ALL drivers, prevented overheating, and cleaned all air intake. What would you do? This happens about once every two days or so. I have to restart and it's gone.. Attachment 59330 What are your options? You cant live with the problem. send it to them.
Ken
Quote: Originally Posted by thefabe I would just like to offer a suggestion that you make sure and let them know that the system has to be run for sometime for this to occur. So maybe they will take the time to run it long enough to reproduce the issue. Plus it is a great idea suggested by Kari to send a picture of the screen along with detailed explination of how long it takes at times to occur. Fabe Very good ideas. I WILL send the picture with the laptop. I didn't even think of that! ALso, since my warranty is good for 10 more months....I wonder if there is ANY way this is a driver issue. It sure looks like hardware to me, but I don't know for SURE. Maybe I should wait. I have had it on ALL day playing HD video trying to make it happen. It HAS NOT happened today. Unbelievable. Thanks for the suggestions. | | My System Specs | | System Manufacturer/Model Number Keeps changing - (Custom)
OS Windows 7 Professional x64
CPU Intel Core i7 860
Motherboard Gigabyte GA-P55-UD4P
Memory 4GB DDR3 Mushkin 1600Mhz @ 7-8-7-20
Graphics Card MSI GTS250 1GB DDR3 Twin Frozr
Sound Card Onboard realtek
Monitor(s) Displays Samsung SyncMaster 24" P2450 + Samsung 20" 2033
Screen Resolution 1920 X 1080 and 1600 X 900 (#2 system 1440 X 900)
Keyboard Gigabyte USB keyboard
Mouse Microsoft wireless laser mouse 5000
PSU Corsair 750 HX Modular
Case Lancool PC-K62
Cooling Cooler Master TX3 CPU cooler and 4-140mm and 1-120mm case
Hard Drives Patriot Inferno 120GB SSD + 3 WD Blue 640GB drives
Internet Speed 7 Mb down 1.5 up
Other Info System #2: AMD Phenom II X6 1055T (Freezer 7 Pro cooler) - Gigabyte 880GMA-UD2H - WD 500GB Black - 9500GT (1GB) 500W OCZ modular PSU - Antec 200 case. System #3 (LapTop) Core 2 Duo T6670 - 320GB 7200RPM HD - 4GB DDR3 RAM.
Laptop video problems - what to do? problems? All times are GMT -5. The time now is 02:06 PM. |  |
