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Windows 7: Graphics Card for Acer Aspire X3812

26 Apr 2010   #11

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by rvbfan View Post
Reinstall DX9. from the link provided here,Download details: DirectX End-User Runtime
Reboot and see if the game starts. Something may be wonky with your DX9 install.
Also remember 7 doesn't ship with DX9.
I get an error when I try to run dxwebsetup.exe. Am I doing something wrong?

This is what is in my DXError.log

[04/26/10 18:58:18] module: DXWSetup(Feb 4 2010), file: dxwsetup.cpp, line: 219, function: CDXWSetup::InitInstallEngine Sections are not initialized.

[04/26/10 18:58:18] module: DXWSetup(Feb 4 2010), file: psheets.cpp, line: 472, function: PreinstDlgProc CDXWSetup::InitInstallEngine() failed

This is what is in my DirectX.log

04/26/10 18:58:04: DXWSetup: ***** DXWSETUP *****
04/26/10 18:58:04: DXWSetup: WinMain()
04/26/10 18:58:04: DXWSetup: IsIA64(): not IA64.
04/26/10 18:58:13: DXWSetup: Unable to get Version on target file C:\Windows\system32\directx\websetup\dsetup.dll
04/26/10 18:58:13: DXWSetup: Installed file C:\Windows\system32\directx\websetup\dsetup.dll
04/26/10 18:58:13: DXWSetup: Unable to get Version on target file C:\Windows\system32\directx\websetup\dsetup32.dll
04/26/10 18:58:13: DXWSetup: Installed file C:\Windows\system32\directx\websetup\dsetup32.dll
04/26/10 18:58:13: DXWSetup: GetDXVersion(): Unable to get RC string from registry.
04/26/10 18:58:13: DXWSetup: DirectX Version: 4.09.00.0904.00
04/26/10 18:58:13: DXWSetup: Setup Version: 4.09.00.0904.00
04/26/10 18:58:13: DXWSetup: A newer version of DirectX have been installed already.
04/26/10 18:58:13: dsetup32: IsWow64(): running on Wow64.
04/26/10 18:58:17: DXWSetup: CDXWSetup::CDXWSetup()
04/26/10 18:58:17: DXWSetup: CDXWSetup: DownloadDXUpdate()
04/26/10 18:58:17: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x1, SubStatus = 0x0
04/26/10 18:58:17: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
04/26/10 18:58:17: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x2, SubStatus = 0x0
04/26/10 18:58:17: DXWSetup: OnStartInstall(): DLSize = 81, InstallSize = 0
04/26/10 18:58:17: DXWSetup: OnStartComponent(): ID = DXUpdate, DLSize = 81, InstallSize = 0, str = %DirectX_Setup%
04/26/10 18:58:17: DXWSetup: OnComponentProgress(): Phase = 0, Progress = 0
04/26/10 18:58:18: DXWSetup: OnStopComponent(): ID = DXUpdate, hr = 0x0, Phase = 9, str = %DirectX_Setup%, status = 0x0
04/26/10 18:58:18: DXWSetup: OnStopInstall(): hr = 0x0, str = (null), status = 0x0
04/26/10 18:58:18: DXWSetup: OnEngineStatusChange(): EngineStatus = 0x3, SubStatus = 0x0
04/26/10 18:58:18: DXWSetup: WM_APP_DOWNLOADDXUPDATE
04/26/10 18:58:18: DXWSetup: CDXWSetup::InitInstallEngine()
04/26/10 18:58:18: DXWSetup: CDXWSetup::InitInstallEngine(): Sections are not initialized.
04/26/10 18:58:18: DXWSetup: PreinstDlgProc(): CDXWSetup::InitInstallEngine() failed.
04/26/10 18:58:18: DXWSetup: WM_APP_ENDDOWNLOAD

Regards
B.

My System SpecsSystem Spec
.

26 Apr 2010   #12

Windows 7 Home Premium 64bit
 
 

My System SpecsSystem Spec
27 Apr 2010   #13

Windows 7 64bit
 
 

Quote   Quote: Originally Posted by rvbfan View Post
I downloaded the file and it ran ok.

Unfortunately it made no difference, the game still has the exact same problem!
My System SpecsSystem Spec
.


28 Apr 2010   #14

Windows 7 Home Premium 64bit
 
 

Hmmm. that has me stumped. I assume that you have gone to the games
web site/ forums and no help was available.
Really sounded like a DX problem to me, but could just
be an incompatibility with 7 or your onboard graphics etc.
If you find a solution please post it here to help others.
Edit
I suppose you could try updateing all your drivers
and see if that helps.
Sorry.
My System SpecsSystem Spec
28 Apr 2010   #15

Windows 7 Home Premium 64bit
 
 

Another thing you can try, A while back ,when I switched from XP to Vista.
I Had a game that did the same thing as yours and it turned out that my
install was missing a DLL. I emailed MS support and they were able to
supply me with a download to rectify the problem.
Can't hurt to try. Good luck.
My System SpecsSystem Spec
29 Apr 2010   #16

Windows 7 64bit
 
 

I started windows in safe mode and I get the following error message for CM2008:

Direct 3D failed to initialise please ensure that you have a direct 3D compatible card and driver

GetDeviceCaps() failed

Does this help solve the problem?

Regards B.
My System SpecsSystem Spec
06 May 2010   #17

Windows 7 64bit
 
 

After many hours of frustration, updating drivers, extensive forum searches (not just this one) I eventually got the game to work. As always the solution was a simple one.

As the game plays in full screen mode I was having to literally pull the plug on the pc every time I tried to run the game. As it would just freeze up

So I did a search on how to open a game in a window and pulled up a forum question on a totally unrelated game that suggested that you change a config file in your "My Documents" folder.

Sure enough there was a config file that allowed me to do just that and guess what? I have been playing the game ever since.

The other disappointing thing about all this was that EIDOS customer support just fobbed me off with the Pontius Pilate routine.

I would like to thank everyone that replied and tried to help. Keep up the good work.

Kind Regards
B.
My System SpecsSystem Spec
06 May 2010   #18

Windows 7 Home Premium 64bit
 
 

Nice to here you are all up and running.
My System SpecsSystem Spec
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 Graphics Card for Acer Aspire X3812





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