Windows 7 freezes when installing HD-5830 drivers

C

Coralfreak

New member
Hello there,

I have purchased a new PC, which I have built from scratch. Installing the Windows 7 OS went fine until install the 10.5 Catalist drivers for my XFXForce HD-5830 graphics card. Installing is fine, but after the required reboot, the system is starting Windows 7 and after 20 seconds the keyboard and mouse are freezed and I cannot do anything anymore with the system than hitting the reset button.

I have installed all the updates for the OS; also tried a lower version of the Catalist software, the effect remains the same.

System spec's :

Motherboard : Asus Rampage II
CPU : Core 7
Memory : 6 GB
4x Maxtor 320 GB
2x SSD Intel 80 GB
GPU : XFXForce HD-5830
Keyboard : Logitec DiNovo Wireless
Mouse : Logitec DiNovo Wireless

Any recommendations where I can look for ?

Regards and thanks in advance,

Coralfreak
 

My Computer

Computer Manufacturer/Model Number
Own build
OS
Windows 7
CPU
Core 7
Motherboard
Asus Rampage II
Memory
6 GB Geil
Graphics Card(s)
XFXForce HD5830
Monitor(s) Displays
Iiyama 24""
Hard Drives
Flash disk
Are you using Everest ?
 

My Computer

Computer Manufacturer/Model Number
Homemade
OS
Win 7 64 bit professional
CPU
CPU: 3930K @ 4.8 MHz Stable as a rock
Motherboard
ASUS Rampage IV Extreme LGA 2011
Memory
CORSAIR DOMINATOR GT 16GB (4 x 4GB) 240-Pin DDR3
Graphics Card(s)
EVGA SuperClocked+ GeForce GTX 680
Monitor(s) Displays
Dell 3007WFP
Screen Resolution
2560 x 1600
Hard Drives
Vector(256gb) x 2
RevoDrive 3 X2 space (240 GB)
Crucial C300 256 GB SSD
PSU
CORSAIR AX1200i 1200W Digital ATX12V v2.31 and EPS 2.92 SLI
Cooling
Water cooling EK Supremacy ELITE
Mouse
ratZ-7
Other Info
WEI-7.8
What PSU are you using?
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build/Mod
OS
Windows 7 Home Premium x64
CPU
Intel QX9650 Extreme 4.0 GHz
Motherboard
ASUS Rampage Extreme Rev2
Memory
8GB (4x2) Corsair Dominator DDR3
Graphics Card(s)
2x Radeon R390X [8GB]
Sound Card
SupremeFX X-Fi
Monitor(s) Displays
Dell 2408WFP 26" Panel
Screen Resolution
1920x1200
Hard Drives
4x WD 2TB (8TB+ Total)
2x Crucial SSD 128GB (RAID-0)
1x LG Blu-ray read/write
1x Phillips LightScribe DVD read/write
PSU
Corsair HX1000
Case
CoolerMaster - Cosmos S
Cooling
Custom Liquid - 320mm rad w/ 3x 80mm fans, CPU/NB/SB Blocks
Keyboard
Logitech Illuminater Pro
Mouse
Logitech
Internet Speed
Fractional T1 - 125Mbps
Antivirus
ESET Security Suite / Microsoft Security Essentials
Browser
Cyberfox Intel x64
Other Info
OC'd to 5.0GHz @ 44c under full load
Hello again,

- I am not using Everest
- The used PSU is a ThermalTake TouchPower XT 775 Watt ATX2.
The HD-5830 has 2 external powerconnections, which are connected to the XT775 with the cables supplied

I also tried to install WinXP, but the effect is exactly the same. After installing the
ATI drivers and reboot, the system on running XP seems to freeze and the keyboard / mouse does not work anymore. Hitting the reset is the only option.

Reinstalling (clean) Win7 64b gives the same result. Restoring it to the previous point without an active ATI driver shows no issue.

Regards,

Coralfreak
 

My Computer

Computer Manufacturer/Model Number
Own build
OS
Windows 7
CPU
Core 7
Motherboard
Asus Rampage II
Memory
6 GB Geil
Graphics Card(s)
XFXForce HD5830
Monitor(s) Displays
Iiyama 24""
Hard Drives
Flash disk
Are you getting your ATi CCC/drivers from the AMD site or the XFX site? Reason I am asking is that like OEM cards (DELL,HP,Asus etc) the ATi CCC/drivers should be downloaded from the OEM site and not AMD in most cases. I have an Alienware M17x laptop with ATi 4870's in CrossFirex but the CCC/drivers were downloaded at DELL who is the OEM for the PC and the cards were made to their interface specs.
My DELL XPX Studio 435T/9000 desktop had a 4870 which I would download CCC/drivers from DELL but I purchased an XFX 5870 XXX Edition and their version of CCC 10.5 and the drivers were not available until 4 days after AMD released them. If not getting them directly from XFX I suggest that you should, you need the s/n of your card or the model.
 

My Computer

Computer Manufacturer/Model Number
DELL XPS Studio 435T
OS
Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10
CPU
i7 975 3.3 GHz Extreme (Factory OC'd to 3.6 GHz)
Motherboard
DELL provided
Memory
18 Gb Tri-Channel 1066
Graphics Card(s)
ATI 5970 2048 Mb
Sound Card
X-Fi Extreme Gamer
Monitor(s) Displays
Vizio 37" HD-TV
Screen Resolution
1920 x 1080
Hard Drives
1.5 Tb HDD
1.5 Tb HDD
2.0 Tb Network Drive
512 Gb Crucial SSD
PSU
DELL Provided 475 watts
Case
DELL
Cooling
3 fans
Keyboard
Logitech Performance K350 Wireless
Mouse
Logitech Performance MX Wireless
Internet Speed
3 Mb up 750 Kb down
Other Info
Bamboo Fun Tablet, Belkin N+ Wireless router, Pioneer Dolby System Wireless Headphones, Bose 5.1 Dolby Surround Sound System, LifeCam VX 3000 Webcam, Blu-Ray/Hi Def DVD +RW combo and Blu-ray +RW,l 15 in 1 media card reader, Logitech Rumblepad 2, Hauppauge 2250 DTV Tuner with MS Media Center Remote

Laptop:Alienware M17x, Q9100 CPU, 8Gb RAM, 1920x1200 WUXGA LCD driven by 4870's in CrossFireX, Bl
I am using the drivers from the XFX website, versions 10.3, 10.4 and 10.5 showing the same results.

Regards,

Coralfreak
 

My Computer

Computer Manufacturer/Model Number
Own build
OS
Windows 7
CPU
Core 7
Motherboard
Asus Rampage II
Memory
6 GB Geil
Graphics Card(s)
XFXForce HD5830
Monitor(s) Displays
Iiyama 24""
Hard Drives
Flash disk
Use the drivers from the ATI site... but first, download and install driver sweeper: Guru3D - Driver Sweeper. Then uninstall your current drivers through add/remove programs (if possible). Reboot into safe mode (tap the F8 key at reboot). Run driver sweeper and check the ATI box. Boot normally and then install the 10.5 full package. Drivers & Support | GAME.AMD.COM
 

My Computer

OS
7 Ultimate x64
CPU
i5-2500k
Motherboard
Asus P8P67 Pro
Memory
8GB G.Skill Ripjaws X F3-12800CL7D-8GBXH 1866MHz 8-9-8-24
Graphics Card(s)
EVGA GTX 570 SC
Sound Card
X-Fi Titanium Fatality
Monitor(s) Displays
Samsung S27A550H 27" LED
Screen Resolution
1920x1080
Hard Drives
OCZ Vertex 3 120GB.
1TB Samsung F3.
2TB Samsung F4.
PSU
PC Power & Cooling Silencer 760
Case
Lian Li Lancool K62
Cooling
Thermalright Venomous X Black/Scythe S-Flex/Shin-Etsu X23
Keyboard
MS Natural Elite 4000 Ergonomic
Mouse
Logitech G500
Internet Speed
6MB/768
Other Info
Logitech Z-5500 505 watts.
D-Link DGL-4500.
Tripp-Lite Smart Pro 1500.
This sounds very much like a PSU problem. Your specs are far from complete but even using a baseline PSU calculator, your rig draws 650w on idle. Pushing it rather close, I'd say.
 

My Computer

Computer type
PC/Desktop
Computer Manufacturer/Model Number
Custom Build/Mod
OS
Windows 7 Home Premium x64
CPU
Intel QX9650 Extreme 4.0 GHz
Motherboard
ASUS Rampage Extreme Rev2
Memory
8GB (4x2) Corsair Dominator DDR3
Graphics Card(s)
2x Radeon R390X [8GB]
Sound Card
SupremeFX X-Fi
Monitor(s) Displays
Dell 2408WFP 26" Panel
Screen Resolution
1920x1200
Hard Drives
4x WD 2TB (8TB+ Total)
2x Crucial SSD 128GB (RAID-0)
1x LG Blu-ray read/write
1x Phillips LightScribe DVD read/write
PSU
Corsair HX1000
Case
CoolerMaster - Cosmos S
Cooling
Custom Liquid - 320mm rad w/ 3x 80mm fans, CPU/NB/SB Blocks
Keyboard
Logitech Illuminater Pro
Mouse
Logitech
Internet Speed
Fractional T1 - 125Mbps
Antivirus
ESET Security Suite / Microsoft Security Essentials
Browser
Cyberfox Intel x64
Other Info
OC'd to 5.0GHz @ 44c under full load
I think perhaps the calculator is busted? Nobody's drawing 650 watt idle unless they've got a mini-bar or microwave attached, which yes, would be nice. :p

Even adding a few frilly things into this calculator, the recommended PSU still only comes out to 484 watts, which is right in line with this high end gaming rig: PC Power Consumption: How Many Watts Do We Need? (page 7) - X-bit labs
 

My Computer

OS
7 Ultimate x64
CPU
i5-2500k
Motherboard
Asus P8P67 Pro
Memory
8GB G.Skill Ripjaws X F3-12800CL7D-8GBXH 1866MHz 8-9-8-24
Graphics Card(s)
EVGA GTX 570 SC
Sound Card
X-Fi Titanium Fatality
Monitor(s) Displays
Samsung S27A550H 27" LED
Screen Resolution
1920x1080
Hard Drives
OCZ Vertex 3 120GB.
1TB Samsung F3.
2TB Samsung F4.
PSU
PC Power & Cooling Silencer 760
Case
Lian Li Lancool K62
Cooling
Thermalright Venomous X Black/Scythe S-Flex/Shin-Etsu X23
Keyboard
MS Natural Elite 4000 Ergonomic
Mouse
Logitech G500
Internet Speed
6MB/768
Other Info
Logitech Z-5500 505 watts.
D-Link DGL-4500.
Tripp-Lite Smart Pro 1500.
A Google search has led me here. Coralfreak, did you find a solution?

I have the exact same issue, but with a HD 4650 / 4670. My computer freezes up when I'm trying to install the ATI drivers. It's always at the exact same spot when it's trying to analyze my computer. I actually upgraded from Windows XP to Windows 7 to try and fix the issue but it still is happening! I also traded my brother a 4650 for a 4670 but alas, that did no good. Same problem.

My computer has never locked up before, even when doing benchmarks on it and playing CPU / GPU intensive games. Just when doing this stupid driver install.

I do have my CPU over clocked from 2.5 GHz to 3.5 GHz but I've tried setting it back to stock speed and that hasn't made a difference either. My GPU is not over clocked.

I'm lost as to what to try next. Any advice would be greatly appreciated (I've put in my full system specs into my profile).
 

My Computer

OS
Windows 7 32 bit
CPU
Intel Pentium E5200 @ 3.5 GHz
Motherboard
Gigabyte GA-P35-DS3L
Memory
OCZ Gold XTC PC2-6400 2X1GB CL5-5-5-12
Graphics Card(s)
Radeon HD 4670
Sound Card
Onboard
Monitor(s) Displays
BenQ W1000, 1080p Projector
Hard Drives
Seagate Barracuda 7200.10 250GB SATA2 8.5MS 7200RPM 16MB Cache
PSU
Corsair CMPSU-450VX 450W
Case
Generic ATX case
Cooling
Zalman CNPS10X Performa CPU Cooler
Ssseth said:
A Google search has led me here. Coralfreak, did you find a solution?

I have the exact same issue, but with a HD 4650 / 4670. My computer freezes up when I'm trying to install the ATI drivers. It's always at the exact same spot when it's trying to analyze my computer. I actually upgraded from Windows XP to Windows 7 to try and fix the issue but it still is happening! I also traded my brother a 4650 for a 4670 but alas, that did no good. Same problem.

My computer has never locked up before, even when doing benchmarks on it and playing CPU / GPU intensive games. Just when doing this stupid driver install.

I do have my CPU over clocked from 2.5 GHz to 3.5 GHz but I've tried setting it back to stock speed and that hasn't made a difference either. My GPU is not over clocked.

I'm lost as to what to try next. Any advice would be greatly appreciated (I've put in my full system specs into my profile).
Click to expand...

So no suggestions? I'm actually a computer technician by trade, but I'm in a dilly of a pickle on this one. Spent over a dozen hours troubleshooting it and nada! :huh:
 

My Computer

OS
Windows 7 32 bit
CPU
Intel Pentium E5200 @ 3.5 GHz
Motherboard
Gigabyte GA-P35-DS3L
Memory
OCZ Gold XTC PC2-6400 2X1GB CL5-5-5-12
Graphics Card(s)
Radeon HD 4670
Sound Card
Onboard
Monitor(s) Displays
BenQ W1000, 1080p Projector
Hard Drives
Seagate Barracuda 7200.10 250GB SATA2 8.5MS 7200RPM 16MB Cache
PSU
Corsair CMPSU-450VX 450W
Case
Generic ATX case
Cooling
Zalman CNPS10X Performa CPU Cooler
Hello Ssset,

I still have stabiliy issues with Win7, but I manage to install the ATI drivers and the card is now running into its highest resolution. I stressed the card with some GPU testsuites you can find on the web, the card is running smoothly as well doing this.

To install te drivers, I deleted all the directories (Driver Sweeper does not touch this at all, is only deleting the drivers) in the 2 Windows directories on the drive and rebooted the PC. Then when booting in standard VGA is completed, install the latest drivers for the card (download them from the XFX website www.xfxforce.com). Download the drivers only, not the full Catalyst suite. This did the job for me.

The stability issues I have is related to suspend mode and there seems to be a weird thing with my Asus Gene II board. When connecting a FAN on CHA_FAN2 the MB becomes unstable, causing a hanging PC after a while.

Regards,

Coralfreak
 

My Computer

Computer Manufacturer/Model Number
Own build
OS
Windows 7
CPU
Core 7
Motherboard
Asus Rampage II
Memory
6 GB Geil
Graphics Card(s)
XFXForce HD5830
Monitor(s) Displays
Iiyama 24""
Hard Drives
Flash disk
Coralfreak said:
Hello Ssset,

I still have stabiliy issues with Win7, but I manage to install the ATI drivers and the card is now running into its highest resolution. I stressed the card with some GPU testsuites you can find on the web, the card is running smoothly as well doing this.

To install te drivers, I deleted all the directories (Driver Sweeper does not touch this at all, is only deleting the drivers) in the 2 Windows directories on the drive and rebooted the PC. Then when booting in standard VGA is completed, install the latest drivers for the card (download them from the XFX website www.xfxforce.com). Download the drivers only, not the full Catalyst suite. This did the job for me.

The stability issues I have is related to suspend mode and there seems to be a weird thing with my Asus Gene II board. When connecting a FAN on CHA_FAN2 the MB becomes unstable, causing a hanging PC after a while.

Regards,

Coralfreak
Click to expand...
Thanks for the response!

I actually need the Catalyst suite. I'm looking to update the color spacing to pixel format YCbCr 4:4:4 which, as far as I've been able to find, is only available as an option in the newer CCC suite options.
 

My Computer

OS
Windows 7 32 bit
CPU
Intel Pentium E5200 @ 3.5 GHz
Motherboard
Gigabyte GA-P35-DS3L
Memory
OCZ Gold XTC PC2-6400 2X1GB CL5-5-5-12
Graphics Card(s)
Radeon HD 4670
Sound Card
Onboard
Monitor(s) Displays
BenQ W1000, 1080p Projector
Hard Drives
Seagate Barracuda 7200.10 250GB SATA2 8.5MS 7200RPM 16MB Cache
PSU
Corsair CMPSU-450VX 450W
Case
Generic ATX case
Cooling
Zalman CNPS10X Performa CPU Cooler
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