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Windows 7: Video's crashing the display driver (ATI HD5870)

08 Sep 2010   #11

Windows 7 x64

Hi! We ended up sending the card back to be tested, but it came back with the all-clear. Apparently, it is an incompatibility between the driver software and our particular motherboard. The computer shop updated the BIOS and now youtube video's will play, but not certain .wmv and .mp4's still. Not really sure what else I can do to help, as I won't have access to that particular computer for a couple of months

My System SpecsSystem Spec
08 Sep 2010   #12

Windows 7 Ultimate Professional x64

Hey Rat,
Just got home, and the scan turned up a false positive. So I went to flash, because after i watch certain videos in youtube, my graphics card crashes also. Regardless of the quality. So i went into the ATI Catalyst Control Window, and on the right side, click options, then preferences, then restore to factory default. It worked for me, as i can now watch the same exact videos that used to crash on me with absolutly no problem. Its worth a shot.

Let us know,
My System SpecsSystem Spec
18 Sep 2010   #13

Windows 7 64


I've had exactly the same problem on a factory-new 5870, as well as a lot of other random crashes. After extensive research, I have came to the conclusion that it is simply the ATI card being a piece of crap.

After returning the card and getting another straight from factory, the video BSOD problems disappeared completely. So you can rule out your computer, or drivers, it is the card itself.

However, with a new card I got a lot of other problems instead, that I didn't have before, such as the infamous ATI "green/grey screens". While other people have no problems at all. New ATI HD cards are simply of completely random quality!

Catalyst driver patches 10.3 to 10.7 solves -nothing-. Here is a link describing the randomness in detail:
Radeon 5xxx Owners Report Grey Screens/Hangs

Since ATI haven't solved this in 1 year since the release of 5870, they won't solve it at all. As different cards are of random quality, and as changing drivers solve nothing, it would seem that the hardware design itself is flawed.

If you have the option, demand a refund and stay clear of ATI HD cards.
My System SpecsSystem Spec

22 Oct 2010   #14
De Swaffelaar

Windows 7 Home Premium 64bit

Hi there after weeks I can watch youtube again without crashing. What I did is flashing my videocard bios of my gigabyte HD 5870 and it seems to work !
My System SpecsSystem Spec
02 Oct 2011   #15

Windows 7 Professional X64

Bump, I had this problem somewhat recently but to confirm, yes, reflashing the BIOS did solve my problem. I burned a Windows ME boot CD with the BIOS files on the CD then proceeded to flash successfully. XFX was willing to send me a new card and everything but I'd stumbled upon the solution as I was in the midst of communication with them. So yeah, reflash your Video Card's BIOS and that should solve the desktop / gaming crash problem.
My System SpecsSystem Spec
02 Oct 2011   #16

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

For anyone reading this thread for ideas:

They are talking about flashing the Video Card's BIOS (firmware).

They are not talking about flashing your motherboard's BIOS!
My System SpecsSystem Spec
03 Oct 2011   #17

Windows 10 Home Premium 64bit sp1

Quote   Quote: Originally Posted by TVeblen View Post
What you are dealing with is a Windows Timeout Detection and Recovery (TDR) event. Many times if it is not a problem with the drivers, it is a hardware issue. Yours may well be a defective video card, but it is a good idea to check the other causes before you go through the effort of the RMA process.

Take a read of my checklist below and see if you can diagnose your particular problem.

I hope it helps

"Display driver xxxxx stopped responding and was recovered"

Timeout Detection & Recovery (TDR) = "Display Driver Stopped Responding and was Recovered" is a useful feature that started in Vista and is also in W7 that allows the OS to try and recover from a video timeout so that the system does not crash to a bluescreen. Symptoms included a screen flash with the TDR message appearing one or more times or the screen blinking out to black. If the system cannot recover it will crash (Stop Error 116 typical). The issue is that the video card is not responding as expected. The solution is in the: why?

There is no one-size-fits-all solution to TDR errors. But the problem is usually found in the local environment (your computer). Finding the cause is a matter of checking every possible cause and uncovering the culprit through a simple process of elimination. By methodically running down a checklist of diagnostic procedures you should be able to find the cause and can correct it.

There are numerous reports of hardware solutions to TDR's. The most common are:
  • Poor Cooling
  • Problems with the power supply
  • Overclocking Issues
  • Bad System memory or incorrect memory timings
  • Defective PC Components
The order you do the diagnostics is not all that important. My personal strategy is to do the cheap & easy stuff first, the cheap & harder stuff next, and then the stuff that costs last. But whatever order you do it in you need to check or confirm the following:

Poorly written software and games will cause TDRs. But if this were the case it would affect lots of people, not just a few. Check the game's website & forums for patches and tips.
See if other people in the forums are having the same problem and if they were able to solve it and how.
You could also be asking too much of your video card. Check to see if your video card is tested and recommended for the game/program. Test the game at reduced settings.

It helps if you can isolate the actions that trigger the TDR. Most often it will be an application using 3D graphics. But if the incidents occur constantly it would point more towards defective hardware. If it happens more specifically (just when running Game X) it points towards overheating, settings, software, or driver issues.

You need to eliminate the possibility that your computer has a global problem. You can use a program like Prime95 to stress test your system. Free Software - GIMPS
You can run the "Stress Test" for a few hours or overnight. This will not tell you what the problem is, but it is helpful to uncover any issues your system has with instability and cooling.

Running a video intensive game for hours can generate some serious heat and overheating will cause video errors. You can check your temps by looking at your BIOS readings or use a free program like Speedfan SpeedFan - Access temperature sensor in your computer .
A real easy test is to just pull the side panel(s) off your case (You can also blow a house fan directly into the open case) and see if the problem goes away or gets better. If it does then the issue is definitely overheating. If you are overheating you need to look at installing some cooling upgrades. You want to look at ventilating the case (more or bigger fans), Upgrade your case to a larger gaming case (lots of fans, water-cooling), etc.
There are free utilities like BurninTest PassMark BurnInTest software - PC Reliability and Load Testing that you can use to test your system's cooling capability. Caution is recommended using these types of programs.

Bad drivers happen and they can get corrupted. Before installing or reinstalling any video drivers first completely uninstall all video software and the drivers. (Some people say to run a cleaner program from safe mode, some say this is unnecessary). Never rely on the driver package to overwrite the old drivers. Also: Delete the video driver folder (ex: C:\NVIDIA) in Windows Explorer (or windows may install the same drivers again!).
After uninstalling the old drivers and rebooting Windows 7 will install it's own WDDM 1.1 driver. Check for the video problem while using the generic Windows driver.
You can then install the latest drivers for your card (or try older drivers).
See This Tutorial: Installing and updating drivers in 7

Look in Device Manager and make sure there are no problem devices (yellow ! icon). Correct these by loading the correct drivers or disable the problem device and see if the video problem goes away.

Reseat video card and memory modules. Make sure the contacts are clean. Check all the electrical connections.

In BIOS, check the listed voltages against the manufacturer recommended specs. Reset the voltages to factory defaults and see if the video problems disappear.

Memory errors can cause video problems. Run a program like Memtest86+ for at least 3 passes to see if there are any memory errors. Memtest86+ - Advanced Memory Diagnostic Tool .
You can also test for a bad memory module by installing one stick and testing, and then switch it out for the next stick, etc.

Overclocking can be a trial and error process. The clocks and/or multipliers you set or change for CPU, Memory, or GPU could be unstable. Eliminate this as a possibility by resetting these to their defaults to see if that clears the video problems. The simplest way to do this is to "Restore Bios Defaults", or Clear CMOS.

Some people have reported that by going into the video cards control panel and "down-clocking" the cards performance settings they were able to clear up the TDRs. Since W7 does not seem to tolerate any hiccups in the GPU, this would allow you to run a poor perforning card in the W7 enviroment.
So for instance, you could set the GPU clock from a 777 MHz factory setting to 750MHz, and the ram clock from a 1126MHz factory setting to 1050Mhz, or similar small change for your particular card.

Check for and install an updated BIOS, particularly if it says the newer BIOS corrects memory errors or bug fixes. You could also try loading the BIOS defaults.
While you are there, check the motherboard manufacturers forums to see if others are having issues with the same board.

Eliminate Power Management settings as a possible cause, especially if you are working with a laptop. These settings could be particularly important if the issue is in playing games.
Go to Control Panel > Hardware & Sound > Power Options. Under "Select a Power Plan" you will find that "Balanced" is the default setting.
At the bottom you will see a Down arrow next to "Show Additional Plans". Click that and select "High Performance". See if the TDR issue is affected.
Alternately, you can click "Change Plan Settings" next to the "Balanced" plan and change the setting to "Never" put the computer to sleep (This is the default on a desktop) and/or change when the display is turned off as a test.

You need to know that your power supply is delivering sufficient power. Power supply problems are the most common cause of video problems, especially using high end cards.
Check the power supply's amperage ratings. Be sure it has the ample amperage for your video card and the rest of the system.
Test the supply with multimeter to measure for a steady 12v to the card's power connectors. (The only true way to test a power supply would be to use the very expensive diagnostic equipment used in labs). But for us regular folks: I tested my power supply by hooking up my multimeter to the PCI-E connectors that I was using to power my video card (I used a spare pair from the power supply to run the card while I was testing). I then observed the meter while I used the computer, first watching the voltage, then the amps, to see if there was any drop-off or erratic behavior while booting or using the computer. My readings were rock solid. So I declared my power supply good.
Otherwise you need to replace the supply to eliminate this possibility. Or borrow one from another computer.

I suspect that a video card must perform flawlessly to operate in a Windows 7 environment and run the most recent games. If you tried all the above diagnostics and no problems were found then that leaves you with only one possibility: a defective video card. Some brands have the problem more consistently than others. You could check their forums for clues.
You could try your card in another computer running W7 to see if the problem goes along with the card.
You could try a different card in your computer. I bought an inexpensive card to use. My TDR's disappeared using a "lesser" card. Or borrow a card from another computer.
Otherwise RMA or replace the card.

TDR complaints have come from PC owners running virtually every PC configuration. They occur regardless of which video engine, manufacturer, driver, or system used. They are too numerous to write off as a random problem, but at the same time if people are getting their systems to run correctly using the same hardware and software that you are then it follows that your problem must be solvable.

More Info Here:
Timeout Detection and Recovery of GPUs through WDDM
NVIDIA Statement on TDR Errors - NVIDIA Forums
27116: ATIKMDAG has stopped responding error message

Thank you for posting this i been asking for help with this issue for about 2 weeks now and you basicly told me the steps i should take ,I should have asked you earlier cause it seems everyone was dumbfounded thanks again bro for the smart read on this issue of mine
My System SpecsSystem Spec
03 Oct 2011   #18

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

I hope it helps you track it down.

Now I wonder if I should add "Update your video cards firmware" to my list?
My System SpecsSystem Spec
04 Oct 2011   #19

Windows 10 Home Premium 64bit sp1

well i followed all the above my card is done ....

I am now in the market for a 6900 series we'll see how that goes

Diamond gave me a bad vibe when i contacted them for a RMA pretty much i think they will just send me back the same card with no real fix so i am just going to roll with something better and different brand

what do you guys think about this one i can grab it saturday
My System SpecsSystem Spec
04 Oct 2011   #20

Microsoft Community Contributor Award Recipient

Windows 7 64 Bit Home Premium SP1

Don't be too quick to turn down a replacement. EVGA sent me a replacement of my card and it has been performing flawlessly ever since.

Even if you just want the new card, I'd get the replacement and keep it for a spare, or sell it to recoup some money.

2 cents.
My System SpecsSystem Spec

 Video's crashing the display driver (ATI HD5870)

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