|10 Mar 2013||#1|
USB Devices Not Working (Code 39)
Hi Guys -
Not sure what's changed over the last couple of weeks, but none of my external USB hard-drives or thumb-drives now work.
The same symptoms for my iomega, maxtor & WD external hard drives, and TDK / Transcend thumb-drives: -
In Device Manager, right clicking the USB drive > Properties > General Tab shows "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)"
I've tried all the suggestions on -
How To Fix Error Code 39 (Windows cannot load the device driver for this hardware)
Windows 7 - Notices but does not 'see' external usb hard drive
Have tried a System Restore, both from Windows when booted up, and from DVD on startup - System Restore fails each time, some message about Anti Virus maybe running (which didn't make sense when doing a System Restore from Disk)
I've checked there are no Upper / Lower values in the Registry key as per the links above, and also tried copying usbstor.sys / .inf / .pnf from Windows\System32 to Windows\inf.
And have uninstalled usb root hubs from Device Manager (to the pointwhere I only have the keyboard or mouse left, so I can reboot from the start menu)
Any ideas, any ideas at all would be bloody great.....!
|My System Specs|
|12 Mar 2013||#8|
Please go to my post #4 in this thread http://www.sevenforums.com/hardware-...my-laptop.html
Carry out the procedure detailed under 2. Replace the USB related files:
After rebooting plug in your USB device. Does it work now?
If not uninstall and reinstall the driver and check.
|My System Specs|
|13 Mar 2013||#10|
And so I would believe that it may not be an issue of corrupted driver ( unless the driver in the Windows Repository itself is corrupted in someway.)
You seem to have done almost everything, including searching for the driver in winsxs.
Now I remember that once A Guy recommended to the OP to power cycle the PC and it worked.. So do it now.
1. I think yours is a desktop. Shut down your PC and pull out the plug from the Mains socket. Leave the PC off for about half-an-hour so that it dissipates all charges that might have built-up. For a good measure press the Power Switch on your desktop for about ten seconds. Then connect the mains power and boot your PC. (If it is a laptop, you will not only remove the mains power completely, but also remove the battery pack.) This worked magically for many users.
2. If that does not fix your problem, try the Microsoft USB Fix Tool. USB Fix It: Official Microsoft Tool To Repair Removable Device Issues
3. Finally carryout all the procedures I had outlined in my post I had referred in my previous post. You had done only the procedure 2. Now do 1. Removing all non-present devices and 3. Rebuilding the infcache.1 file.
If all this doesn't help as I said in that post,
"If after this complete USB rebuild, the problem is not resolved a repair install, I would think, is the only option left.
I think that this has also been stated in the first about.com article you had referenced in your first post.
If you do fix it by any other means, please let us know.
Note: Whenever a system malfunctions for reasons not known, it is customary to check the system for any malware. Have you done it?
|My System Specs|
|Similar help and support threads for2: USB Devices Not Working (Code 39)|
|System Devices..High Definition Audio Controller. Code 10||Drivers|
|Some USB devices not working||Hardware & Devices|
|USB 3.0 Ports Not Working with USB 3.0 Devices||Hardware & Devices|
|All devices are not working.||Drivers|
|USB devices stopped working; Window 7 Code 19 Failure loading Using th||Drivers|
|No USB devices working||General Discussion|
|win7 BSOD *ERROR MSG* Consumer in devices (code 31)||BSOD Help and Support|
Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.
© Designer Media Ltd
All times are GMT -5. The time now is 11:20 AM.