Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: More Synaptics Touchpad Woes

29 Jul 2010   #1
CullenJ

Windows 7 Professional 64-bit
 
 
More Synaptics Touchpad Woes

So I've upgraded to windows 7 64-bit and now I'm having trouble even installing a Synaptics driver. No matter what version I use (I've been all over the internet, including Gateway's site) the install always fails, most often with this screen.



I know this is a tough one, but I'd appreciate your help.


My System SpecsSystem Spec
.

29 Jul 2010   #2
fishnbanjo

Vista 64 Ultimate, Windows 7 64 Ultimate, Ubuntu 9.10
 
 

Have you tried loading it in Vista Compatibility mode?
My System SpecsSystem Spec
29 Jul 2010   #3
CullenJ

Windows 7 Professional 64-bit
 
 

Yeah; I've tried that but still the same results.
My System SpecsSystem Spec
.


29 Jul 2010   #4
Petey7

Windows 7 Professional SP1 64-bit
 
 

I assume you are downloaded one compatible with 64bit. Inside the folder you extracted the files to, there should be an installer just for the 64-bit driver. Locate it and run that one. See if the result is the same.
My System SpecsSystem Spec
29 Jul 2010   #5
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Quote   Quote: Originally Posted by CullenJ View Post
Yeah; I've tried that but still the same results.
Go to the Gateway website.

Download the correct driver for your model and your version of Win 7.

DEVMGMT.msc | Mice and other pointing devices |
right-click on Synaptics PS/2 Port Touchpad |
Select Properties |
Driver tab |
Uninstall button

After uninstall shut down your notebook.

Power on your notebook.
Install the driver you downloaded.
My System SpecsSystem Spec
04 Aug 2010   #6
CullenJ

Windows 7 Professional 64-bit
 
 

I figured out what was going on. Turns out, avast antivirus had deleted TrustedInstaller.exe from my C:/Windows/servicing directory, which kinda makes your digital life suck. Anyway, I found a copy of TrustedInstaller.exe here ((SOLVED) Trustedinstaller.exe), copied it into the C:/Windows/servicing directory using the process described in porktree's post here (Windows update failing with 0x80070424 among other things (update agent won't install) - this also has a download of TrustedInstaller.exe and a registry key I wasn't able to import), restarted my computer and things could install again. Finally.
My System SpecsSystem Spec
04 Aug 2010   #7
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Cullen,

Many thanks for getting back to us with the solution. Very interesting. I'd never heard of the problem. Now let's just hope that the old-timer's doesn't set in and that I can remember this solution.
My System SpecsSystem Spec
04 Aug 2010   #8
CullenJ

Windows 7 Professional 64-bit
 
 

Thanks for your help in this; it was baffling me for a long time and then I started googling other problems that were happening (Windows update mysteriously failing, any windows troubleshooter claiming the troubleshooting wizard had an error and couldn't complete, etc.) when I finally tried running sfc, and it failed. It was a crazy chain of events. Who would have guessed one missing file was the root of so many problems?
My System SpecsSystem Spec
04 Aug 2010   #9
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

Cullen,
You actually probably had a backup copy, created by MS, on your disk already.

Here's where my is:
TrustedInstaller.exe C:\Windows\winsxs\x86_microsoft-windows-trustedinstaller_31bf3856ad364e35_6.1.7600.16385_none_90e389a7ae7a4b6c\TrustedInstaller.exe 13-Jul-09 19:14:42 204800 Archive C:\Windows\winsxs\x86_microsoft-windows-trustedinstaller_31bf3856ad364e35_6.1.7600.16385_none_90e389a7ae7a4b6c


Now I know that's confusing to read. I was too lazy to filter the output of a powershell script I wrote to search anywhere and everywhere on my hard drive. The last c:\windows\winsxs.... is the directory.
My System SpecsSystem Spec
05 Aug 2010   #10
CullenJ

Windows 7 Professional 64-bit
 
 

Wow; I guess I'll save that for next time.
My System SpecsSystem Spec
Reply

 More Synaptics Touchpad Woes




Thread Tools





Similar help and support threads
Thread Forum
Uninstalled synaptics touchpad/Locked out of pc !
Ahhhhhhhhhhhhhhh !!!!!!!!!! Uninstalled synaptics touchpad driver to install a new version.Synaptics said to uninstall the old version first.Fine.Done.Synaptics said to restat the machine.Fine.Done.NOW.....I can't even enter my windows 7 password ! It seems like NOTHING on the keyboard works !...
General Discussion
Synaptics Touchpad
Hey, can I uninstall the synaptics touchpad in my laptop, and reinstall it again? Synaptics is not running on start-up but it is activated in msconfig, and CCleaner. Is it safe to uninstall and reinstall it again? If I uninstall it, will my touchpad still operate?
Hardware & Devices
Synaptics PS/2 Port Compatible TouchPad
I did a clean install of win7 (yeah for me!) on my acer aspire 5336-2524. I also downloaded the device driver for Synaptics PS/2 Port Compatible TouchPad, unzipped it, and I think I installed it? I did an auto search for the best driver and result was the best driver was installed. My problem...
Drivers
my synaptics touchpad has a mind of its own
my synaptics touchpad has a mind of its own Hello this is my first posting to your Windows seven forum. I am writing to you today because over the past two to three weeks my Synaptics touchpad mouse has had a mind of its own. It has been clicking and opening files without me pressing the...
Hardware & Devices
Windows 7 - Dell Touchpad - Synaptics
Hi All, I just installed Windows 7 Build 7600 and I am trying to get the touchpad scrolling to work on my Dell Inspiron 1420. I installed the synaptics drivers from their website (v10.1.8 x64) but when I go to mouse properties and click the synaptics tab it only allows me to configure the right...
General Discussion
Synaptics Touchpad Missing for VAIO
Fixed! See Below Post Laptop: Sony VGN-SR190E OS: Windows 7 (64 Bit) (upgrade from Vista) Problem: Synaptics Pointing Device (driver) - Gone My touchpad is way too sensitive and driving me crazy. In Vista, there was a Synaptics Pointing Device utility that would enable adjustments to the...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 17:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App