possible hdd failure?

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  1. Posts : 834
    Windows 7 Ultimate SP1 x64
    Thread Starter
       #11

    well I ran the WD utility. it says SMART is OK, but it fails the extended test:
    possible hdd failure?-wd.jpg
    When I selected to repair the failed sectors, it says it couldn't.
    any way, I do plan to by a new laptop in 2 weeks, so it should hold up until then, im not realy worried, but just unsure.
      My Computer


  2. Posts : 2,963
    Windows 7 Professional SP1 64-bit
       #12

    Didn't you say this drive was only six months old? Luckily WD's minimum warranty is 3 years and the test gave an error code. You can try contacting them and making a warranty claim, provided you still have proof of purchase.
      My Computer


  3. Posts : 834
    Windows 7 Ultimate SP1 x64
    Thread Starter
       #13

    well, i did buy it from best buy about 6 months ago, i dont know if i still have the receipt, unless bestbuy still has it on file? When my other hdd burned out on me i needed one right away so best buy was my only solution.
      My Computer


  4. Posts : 2,963
    Windows 7 Professional SP1 64-bit
       #14

    Did you use cash or a credit/debit card. If you used a debit card, your bank might still have the purchase on file. If you used a credit card, whoever the card is through might also have it on file. If you save you statements, those can also be used. Not all companies will accept a statement as proof of purchase, but it doesn't hurt to try.
      My Computer


  5. Posts : 834
    Windows 7 Ultimate SP1 x64
    Thread Starter
       #15

    actualy was browing the WD website and found this
    http://websupport.wdc.com/warranty/s...rranty&lang=en
    so all i did was enter my hdd SN and thats all i need! yes it still is in waranty. Ill watch the hdd for about 2-3 moths and if it starts going down hill ill just fll out an RMA and get a replacement drive for free....:)
      My Computer


  6. Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       #16

    karlsnooks said:
    Mellon Head said:
    It doesn't necessarily mean that the drive is going south on you, but it is an indication that there might be a problem. Defragment, run chkdsk to flag the bad sectors, and then keep an eye on it. If you start getting more bad sectors, it's probably a good idea to start saving up for a new drive.

    Make sure you do a thorough backup BEFORE the defrag and chkdsk, just in case something goes wrong.
    Never defrag a bad disk. you only make the problem worse.

    After running a repair checkdisk, then you can defrag.
    Whoops! I got it backwards. Thanks for catching that Karl, and thanks for the correction.
      My Computer


  7. Posts : 10,200
    MS Windows 7 Ultimate SP1 64-bit
       #17

    your signature is my kind of signature.
      My Computer


  8. Posts : 686
    Windows 7 x64 Ultimate SP1
       #18

    ionbasa said:
    actualy was browing the WD website and found this
    http://websupport.wdc.com/warranty/s...rranty&lang=en
    so all i did was enter my hdd SN and thats all i need! yes it still is in waranty. Ill watch the hdd for about 2-3 moths and if it starts going down hill ill just fll out an RMA and get a replacement drive for free....:)
    I suggest you do it right away. Don't wait, and insist on a replacement.
      My Computer


  9. Posts : 3,487
    Win 7 Pro x64/Win 10 Pro x64 dual boot
       #19

    karlsnooks said:
    your signature is my kind of signature.
    lol. I see you suffer from the same sense of procrastination that I do. :)
      My Computer


  10. Posts : 834
    Windows 7 Ultimate SP1 x64
    Thread Starter
       #20

    UPDATE: well Ill be shipping my hdd tomorow to the warehouse/repair facility for WD. somewhat silly that i have to pay $5 for shipping rather than dropping it of there, the WD facility is located in Riverside, CA just a 10min drive from where I live.

    right now i managed to install 7 on my older hdd, which has alot of smart failures,(after i dropped my laptop). If anyone is curious i migh upload a snippet of the bad sectors from my "backup" hdd. after visiting the WD waranty website i found out my older hdd is still under warany untill mid 2011. When my new pc arives ill retire my current one as a data/web server and will also get my older hdd replaced(the one im using now).
      My Computer


 
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