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Windows 7: Printer gone

12 Aug 2010   #1

Printer gone

All, did anyone notice the new updates today?
My Laser Printer gone bumped! (HP 1020)
I'm wondering if the update caused it.

My System SpecsSystem Spec
12 Aug 2010   #2

Windows 7 Pro 64 bit

No I must admit I never noticed will have to look later when I get to my W7 PC.
My System SpecsSystem Spec
12 Aug 2010   #3

Windows 7 ultimate 64 bit / XP Home sp3

I did get like 12 updates last night, nothing changed.
Do you have a restore point that is before the updates? I always create a restore point before i download anything or install the updates just in case. I realize this may not help you now but I think it's a good practice to get into.
Have you tried re-installing your printer drivers? Or start from scratch and use add printer wizard? Fabe
My System SpecsSystem Spec

12 Aug 2010   #4
Layback Bear

Windows 7 Pro. 64/SP-1

The only updates I have received in the last couple of days is the new SP and my printer works just fine. Just a thought you might of lost the driver.
My System SpecsSystem Spec
12 Aug 2010   #5

Further Info

All I have further data to add to this issue:
  • Updates did not blow out the printer
  • Rebooted and removed the printer physically
  • Went to HP and downloaded the 64 bit HP Laserjet 1020 driver
  • With the printer removed, installed the driver as admin
  • Rebooted my system
  • Physically attached the printer via usb
  • Observed usb driver sucessfully install
  • Printer installed sucessfully!
  • Using Windows Live Email, opened and email with a pdf doc attached.
  • pdf file opened sucessfully!
  • Attempted to print doc and this is where the printer gets knocked out.
  • Dialog box opens in printer dialog box telling me I must start printer spooler service.
  • Use Computer management and services and refresh/start spooler servive and voila, printer appears in devices as connected and prints sucessfully.
  • Conclusion, pdf file knocks out printer spooler.
I have never observed this before.
My System SpecsSystem Spec
12 Aug 2010   #6

Further Review

As posted for some inexplicable reason an email pdf attachement is knocing out my printer spooler service, I'm attaching some images.

Attached Thumbnails
Printer gone-pdf.png   Printer gone-printer.png   Printer gone-printer1.png   Printer gone-service.png  
My System SpecsSystem Spec
12 Aug 2010   #7
Carl Lawrence

Dual-boot: Windows 7 HP 32-bit SP1 & Windows XP Pro 32-bit SP2.

Have you tried system restore?
My System SpecsSystem Spec
12 Aug 2010   #8


Quote   Quote: Originally Posted by Love Windows 7 View Post
Have you tried system restore?
Good point, I'll do it!
My System SpecsSystem Spec
12 Aug 2010   #9

System restore

No luck with systen restore, spooler still gets stopped.
My System SpecsSystem Spec
12 Aug 2010   #10

Windows 7 Home Premium 64 bit

Quote   Quote: Originally Posted by Adrian View Post
No luck with systen restore, spooler still gets stopped.
Hi Adrian

This is a long shot but you might try outing the printer and software and just reinstall the printer and software. Just a thought
My System SpecsSystem Spec

 Printer gone

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