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Windows 7: problem with my external HD

16 Aug 2010   #1
kak2a2

Windows 7 Ultimate x64
 
 
problem with my external HD

Hi guys ,
i noticed that my external HD freezes sometimes with windows 7
It's WD 1 TB
is it a compatibility problem ? or maybe the HD is dying ?
any ideas?


My System SpecsSystem Spec
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16 Aug 2010   #2
Petey7

Windows 7 Professional SP1 64-bit
 
 

If you want to test the health of the hard drive, you could use the trial version of HD Tune Pro. Their is a free version of HD Tune, but it does not work with external drives. If HD Tune reports a problem, I believe WD has their own doagnostics tool which you would have to use in order to make a warranty claim.
My System SpecsSystem Spec
16 Aug 2010   #3
Lemur

Systems 1 and 2: Windows 7 Enterprise x64, Win 8 Developer
 
 

Also you could try the external drive with another pc, as a process of elimination.
My System SpecsSystem Spec
.

16 Aug 2010   #4
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

I would definitely test the drive. WD should have tools on their website to do so. What is going on with the system when you notice the drive freezing? Are you having issues with any other USB devices? Are your mobo's chipset drivers installed?
My System SpecsSystem Spec
17 Aug 2010   #5
kak2a2

Windows 7 Ultimate x64
 
 

pictures from HD tune pro test :












and i'm doing another test using WD diagnostic tool

My System SpecsSystem Spec
17 Aug 2010   #6
kak2a2

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by Lemur View Post
Also you could try the external drive with another pc, as a process of elimination.
i tried that with windows xp
didn't face any problems


Quote   Quote: Originally Posted by DeaconFrost View Post
I would definitely test the drive. WD should have tools on their website to do so.1- What is going on with the system when you notice the drive freezing?2- Are you having issues with any other USB devices?3- Are your mobo's chipset drivers installed?
1- nothing really
2- No
3- how do i check that ?
My System SpecsSystem Spec
19 Aug 2010   #7
kak2a2

Windows 7 Ultimate x64
 
 

and the HD passed WD's test
any help ?
My System SpecsSystem Spec
19 Aug 2010   #8
DeaconFrost

Windows 7 Ultimate x64 SP1
 
 

Quote   Quote: Originally Posted by kak2a2 View Post
how do i check that ?
I guess you could check in Device Manager, but it is more of a "you either know you did or you know you didn't" kind of thing. I would go get the latest drivers and install them anyway, just to be sure.
My System SpecsSystem Spec
19 Aug 2010   #9
kak2a2

Windows 7 Ultimate x64
 
 

^^^
yes it's installed
My System SpecsSystem Spec
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 problem with my external HD




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