Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: Seagate Drive Problems???

16 Aug 2010   #1
veldthui

Windows 7 Ultimate x64
 
 
Seagate Drive Problems???

I purchased 2 Seagate ST32000641AS drives. These are 2TB drives giving 4TB all up.

They are S.M.A.R.T enabled drives and as such I installed monitoring software to check up on them from time to time . I am concerned that both of these drives are showing indication of failure already. Normally I just use 1 program to check but I have tried with 3 different ones and they all show the health of both drives, one at 40% and the other at 32%.

One drive is showing Surface Read Error Rate at 80% health and Controller Hardware ECC Recovered at 32. The other drive is showing Surface Read Error Rate at 67%, Surface Seek error rate at 51%, and Controller Hardware ECC Recovered at 40%.

Have I got reason to be worried as these drives are only about 3 to 4 months in use. It is not showing any physical problem except that it is the slowest part of my PC rating at only 5.9 on the Windows Experience Test.


My System SpecsSystem Spec
.

16 Aug 2010   #2
Petey7

Windows 7 Professional SP1 64-bit
 
 

Download and run SeaTools, Seagate's diagnostic software. If that says there are major problems, I'd look into RMAing the drives. I've heard in the past that Seagates higher capacity drives have a higher fail rate.
My System SpecsSystem Spec
17 Aug 2010   #3
veldthui

Windows 7 Ultimate x64
 
 

Well I tried SeaTools and it passes all its tests. However I am still concerned about the SMART data. All my drives I have checked previously except one have all shown 100%. The one that did not show 100% failed about 6 months later and was replaced.
My System SpecsSystem Spec
.


17 Aug 2010   #4
karlsnooks

MS Windows 7 Ultimate SP1 64-bit
 
 

I know that it will take a dreadully long time on a disk of that size but have you tried running CHKDSK? Run it with the /R option.
My System SpecsSystem Spec
17 Aug 2010   #5
Mellon Head

Win 7 Pro x64/Win 8 Pro x64 dual boot
 
 

Quote   Quote: Originally Posted by Petey7 View Post
I've heard in the past that Seagates higher capacity drives have a higher fail rate.
That's true of the large format 7200.11 drives. There were controller issues. I was under the impression that they had fixed that in the drives that are 1 TB and above. I was planning to get a couple of 1 TB Seagates next week on sale. Maybe I'll have to wait for some WD drives to go on sale...
My System SpecsSystem Spec
17 Aug 2010   #6
Petey7

Windows 7 Professional SP1 64-bit
 
 

Quote   Quote: Originally Posted by Mellon Head View Post
Quote   Quote: Originally Posted by Petey7 View Post
I've heard in the past that Seagates higher capacity drives have a higher fail rate.
That's true of the large format 7200.11 drives. There were controller issues. I was under the impression that they had fixed that in the drives that are 1 TB and above. I was planning to get a couple of 1 TB Seagates next week on sale. Maybe I'll have to wait for some WD drives to go on sale...
I read it mostly when looking for a external HDD about 8 months ago. I can't guarantee the validity of the statements, just that I heard them. BTW, I got a 1TB Seagate external drive and the thing works great.
My System SpecsSystem Spec
17 Aug 2010   #7
veldthui

Windows 7 Ultimate x64
 
 

Quote   Quote: Originally Posted by karlsnooks View Post
I know that it will take a dreadully long time on a disk of that size but have you tried running CHKDSK? Run it with the /R option.
There is nothing wrong with the drive at the moment as the hardware looks to be taking care of any errors that occur (as it should). The stats just seem to indicate that it is getting out of hand for a brand new drive. Looking at info it says if the health gets down to 33% then the drives should be swapped out as they are close to failure (read data loss). One is 32% and the other is 51%. And still the seagate tools says the drive is fine but then I guess they don't want drives back that are still working.
My System SpecsSystem Spec
17 Aug 2010   #8
Mellon Head

Win 7 Pro x64/Win 8 Pro x64 dual boot
 
 

Quote   Quote: Originally Posted by Petey7 View Post
I read it mostly when looking for a external HDD about 8 months ago. I can't guarantee the validity of the statements, just that I heard them. BTW, I got a 1TB Seagate external drive and the thing works great.
We've had about 5 of them fail at work in a period of four months or so last fall. All 500 GB drives from the 7200.11 vintage. I was able to resurrect 3 of them with some sleight of hand, electronic tricks, and just good luck. Two of them have been going fine in my NAS now for over six months, and the other one is in my media PC. Not bad, considering they were in the garbage.

I don't know that I'd want to own one of that series without access to surface mount soldering equipment and test gear though...
My System SpecsSystem Spec
19 Aug 2010   #9
veldthui

Windows 7 Ultimate x64
 
 

Well here is the reply from Seagate.

Quote:
The SMART values that might be read out by the SMART software is not based on how the values are used within the Seagate hard drives.
Seagate uses the Seatools Diagnostic software to test the SMART values of the drive. Seagate does not support software programs that "read" SMART-values like the programs that you describe.
We use the pass or fail options. The individual values are proprietary therefore we do not have a utility that will read out the values. If the values that you are seeing with a third party SMART utility are not displaying properly or seem to be false, please contact your software vendor for further explanation of the values.
Makes you wonder why they put the values there at all then when they supposedly mean nothing. Personally I do not see what use SeaTools is any good for then. It will either pass the test or it will fail. If it fails you would have already seen the result of the failure on your drive by lost data or something else. The SMART values are supposed to be used to predict how much longer the drive will last but obviously not true with Seagate so why do they SMART enable their drives????
My System SpecsSystem Spec
Reply

 Seagate Drive Problems???




Thread Tools





Similar help and support threads
Thread Forum
How do I restore the Seagate Drive Icon for my External Backup Drive?
Hi, When I switched my Laptop on yesterday the nice Seagate Icon for my external backup hard drive had vanished but has been replaced by a dull looking generic Windows page icon ? This external backup drive is the K:\ drive on my system. I surfed google yesterday trying to find some advice...
Customization
3TB Seagate Barracuda - Strange problems
Hey, I recently self built a new PC which contains an AMD 8350, Radeon HD 7850, 32GB of Corsair vengeance ram with a GIGABYTE GA-970A-DS3 Motherboard. I am using the Seagate 3TB HDD as well as a Sandisk ReadyCache SSD. I am running Windows 7 Ultimate 64 Bit. The HDD is partitioned to be 2TB for...
Hardware & Devices
Seagate says 3TB drive requires 64-bit OS
Read More: Seagate says 3TB drive requires 64-bit OS | TG Daily
Hardware & Devices
Seagate Drive Not Available
Ok so recently have upgraded to Windows & Ultimate on a Samsung HDD, and copied ALL necessary information that i needed to a Seagate HDD before the format. The Seagate was formatted on the XP install with NTFS, and data copied to it. Now after the install the primary(Samsung works fine), but the...
Hardware & Devices
Seagate external hard drive not accessible as a drive
I'm having trouble getting Windows 7 x86 RC Build 7100 to recognize my Seagate 3.5" External Hard Drive 500GB (Model ST305004EXA101-RK). It is connected through a USB 2.0 port on my Asus K8V SE Motherboard - running an AMD Athlon 64 3000+ (2.0 GHz) and 1 GB of RAM. Currently, this hard drive...
Hardware & Devices
Seagate Readies 3TB Drive
More And... More...
Chillout Room

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 04:43.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App