Unknown Device with Card Reader

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  1. Posts : 51
    Win7 32Bit
       #1

    Unknown Device with Card Reader


    Specs are :

    MCP6P M2+ Motherboard
    AMD Athlon 64 X2 5600+

    I used to have Win7 32bit in pc with everything working as normal..until I upgraded to 64bit
    I have a Pluscom card reader installed : 3.5" Slot All-in-one 1 Internal Card Reader SD USB HUB on eBay (end time 02-Sep-10 14:51:30 BST)

    Which all I get now is Unknown Device in Device Manager.
    Its connected by USB Ports on Motherboard and yes tried swapping them around.
    I have 3 (USB1-3) on the mobo...1 is for the card reader and the other for front audio..usb etc...
    Also tried tried removing the front panel usb from board ..nothing!

    This is what I have tried so far...

    Tried AMD AwayMode for download...didnt work!
    Uninstalled from Device Manager and reboot machine...didnt work!
    Disabled and Enabled on restart...didnt work!
    Tried the hotfix from Microsoft..system says its already installed!
    Tried the Ricoh drivers for there card readers....didnt work!

    How come it doesnt see it as it was working ok with the 32Bit

    Properties with Unknown Device (what I could get anyway) :

    Hardware ID : USB\UNKNOWN
    Device class guid : {36fc9e60-c465-11cf-8056-444553540000}
    Driver key : {36fc9e60-c465-11cf-8056-444553540000}\0009
    Location Information : Port_#0010.Hub_#0001
    DevNote Status : 01806400
    DN_HAS_PROBLEM
    DN_DISABLEABLE
    DN_REMOVABLE
    DN_NT_ENUMERATOR
    DN_NT_DRIVER
    Driver Node Strong Name : usb.inf:Generic.Section.NTamd64:BADDEVICE.Dev:6.1.7600.16445:usb\unknown

    Driver assembly Version : 6.1.7600.16445


    Any help would be appreciated.
      My Computer


  2. Posts : 6,879
    Win 7 Ultimate x64
       #2

    May take installing the Nvidia chipset driver,

    NVIDIA DRIVERS 15.49 WHQL

    to get it to be detected. Don't need to install the Physx driver or the Network Management Tools (the Away Mode driver isn't needed either), and the RAIDTOOL isn't needed unless running RAID (and even them it isn't really needed).
      My Computer


  3. Posts : 51
    Win7 32Bit
    Thread Starter
       #3

    Will try the download and let you know in a sec...
    Installed only gave me options to do :
    Display
    Away Mode
    Ethernet
    Storage

    *UPDATE
    .....still nothing!
    Last edited by EwOkiE; 22 Aug 2010 at 12:54.
      My Computer


  4. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #4

    Looks to me that there is no device driver for 64bit Win7 - one of the inconveniences of 64bit. You can run the Win7 Upgrade Advisor to check that: Free Download PC Upgrade Advisor Windows 7 Hardware Programs Issues
      My Computer


  5. Posts : 568
    Win7 x64 Ultimate SP1
       #5

    It could be that it just won't work with 64bit
      My Computer


  6. whs
    Posts : 26,210
    Vista, Windows7, Mint Mate, Zorin, Windows 8
       #6

    ken9122 said:
    It could be that it just won't work with 64bit
    The only reason I could think of was a missing driver. It did work with 32bit on the same system.
      My Computer


  7. Posts : 51
    Win7 32Bit
    Thread Starter
       #7

    Tried the Advisor with no luck...
      My Computer


  8. Posts : 51
    Win7 32Bit
    Thread Starter
       #8

    Still nothing!
      My Computer


  9. Posts : 611
    Windows 8.1
       #9

    Have you tried forcing the Windows to accept the Driver in the properties window for the device?
    i know its a bad move sometimes but i had to do it a couple times and my computer has had no trouble using Firewire or Card reader since...

    Another way is lookin to see if there is a driver for Vista x64 for your card reader, since vista and Win 7 run from the same engines all the vista drivers work.

    Let us know if either of these ways work for you...
      My Computer


  10. Posts : 51
    Win7 32Bit
    Thread Starter
       #10

    As the card reader didnt come with a driver and tried to get a hold of one is like gold dust, until... I found this ...
    The only driver I could find for the device : AU6370 PLUSCOM
    Installed as it states and then I get a Code 10

    Got the AU6370 from the chip when I opened the card reader up.
    File also includes Low Level Format (whatever that does)???

    ...so basically still nothing, how do you mean force the driver?
      My Computer


 
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