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Windows 7: DVD/CDROM not working


29 Aug 2010   #1

Home Premium
 
 
DVD/CDROM not working

Hi all,

About a two weeks ago my dvd drive stoped working (it could have been longer but I havent used the drive), this only a few weeks after upgrading to Windows 7.

When looking in device manager my DVD drive is not recognised and I'm stuck what to do next. The DVD drive has power to it but I can play or burn.

Is my DVD drive just broken or has windows 7 'lost it'

Have tried some of the regedit solutions but nothing seems to work.

Any ideas greatly appreicated. I'm a bit of a computer novice and am at a loss at what to do


My System SpecsSystem Spec
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29 Aug 2010   #2

Windows 7 Ultimate x64 SP1
 
 

An easy way to check if the DVD Drive is gone from Windows 7 or just plain gone is when your computer is booting up. Press either F2 or DEL to boot into the BIOS and check if that DVD Drive is listed under its installed devices (may have a different name in your BIOS).
My System SpecsSystem Spec
29 Aug 2010   #3

Home Premium
 
 

Hi Darician,

It wasnt immediately obvious that it was listed as I wasnt sure what I was looking for.

I did notice that CD ROM was listed in the boot order and showing as enabled. Does ATAPTI CD ROM mean anything?
My System SpecsSystem Spec
.


29 Aug 2010   #4

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

Is there a yellow triangle showing in device manager
http://support.microsoft.com/gp/cd_dvd_drive_problems
My System SpecsSystem Spec
29 Aug 2010   #5

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Quote   Quote: Originally Posted by jorton View Post
Hi Darician,

It wasnt immediately obvious that it was listed as I wasnt sure what I was looking for.

I did notice that CD ROM was listed in the boot order and showing as enabled. Does ATAPTI CD ROM mean anything?

Does it show up in Device Manager ?

Is this a Laptop or Desktop PC ?


Attached Thumbnails
DVD/CDROM not working-device_mgr_cd-dvd.jpg  
My System SpecsSystem Spec
30 Aug 2010   #6

Home Premium
 
 

Hi all. There is nothing showing in device manager so no yellow triangle.

This relates to my laptop
My System SpecsSystem Spec
30 Aug 2010   #7

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

Did you try the link in my last post #4
My System SpecsSystem Spec
30 Aug 2010   #8

Home Premium
 
 

Hi, I tried it but all I got was

'Windows didnt detect an optical disc drive.'

Guess this means its knackered?
My System SpecsSystem Spec
30 Aug 2010   #9

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

I'm not sure Jorton, i pointed you toward the microsoft fix as i used it myself only a few weeks ago when my disk drive had the same symptoms you described ,sorry it wasn't successful, hopefully someone else with more experience in these matters will be able to further assist.
My System SpecsSystem Spec
30 Aug 2010   #10

Home Premium
 
 

Thanks anyway, it was working ok a few weeks back but went to watch a DVD the other night and stopped.

I'm guessing that this is a case of a broken CDROM
My System SpecsSystem Spec
Reply

 DVD/CDROM not working




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