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Windows 7: ipod 5th gen not being recognized by windows 7 or itunes

31 Aug 2010   #1
xuiton

windows 7 home premium 64bit
 
 
ipod 5th gen not being recognized by windows 7 or itunes

My ipod was fine working on windows vista 32bit, but i recently bought a brand new computer, operating system windows 7 premium 64bit. Tried most things, resetting ipod or using disk mode has no effect either.

Plugging my ipod in never got detected, not even as a storage device. So after installing the latest itunes software (itunes for windows 64bit) it still would not be detected by both windows in my computer and itunes.

in device manager though under disk drives it shows "apple ipod usb device".

under storage volumes it shows "unknown device"

and under USB controllers it shows "Apple mobile device USB driver"

I searched the internet before coming here, all i could find was uninstall every single bit of apple software, unplug the ipod then reinstall itunes etc, i tried all this but had bo success.

Obviously the ipod is fine as it works in my old pc and charges in this new one.

Thanks to all who can offer advice.


My System SpecsSystem Spec
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31 Aug 2010   #2
Dinesh

Windows® 8 Pro (64-bit)
 
 

Please have a look at this thread: PROXY:Solved iTunes won't recognize my iPhone! - Windows 7 Forums
Sorry I know its a proxy link but as I m using the internet at office, I have only access to the forum on proxy.
My System SpecsSystem Spec
31 Aug 2010   #3
xuiton

windows 7 home premium 64bit
 
 

Nope that does not help, I have uninstalled everything and reinstalled the latest itunes.
My System SpecsSystem Spec
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03 Sep 2010   #4
xuiton

windows 7 home premium 64bit
 
 

bump
My System SpecsSystem Spec
03 Sep 2010   #5
Dinesh

Windows® 8 Pro (64-bit)
 
 

Does your iPhone gets recognized on another PC or Mac?
My System SpecsSystem Spec
03 Sep 2010   #6
xuiton

windows 7 home premium 64bit
 
 

Yes it does, however it is an ipod 5th gen, not an iphone.

it works fine on my old pc which is windows vista 32bit.
it displays the same screen as if it worked while connected to this new pc (windows 7 64bit)
it does not appear in my computer or itunes.
disk mode does not help
i have un-installed all apple software in the correct order and re installed, still nothing.
appears in device manager as "unknown device" however i have tried updating the drivers etc but tells me all drivers are up todate
My System SpecsSystem Spec
03 Sep 2010   #7
Dinesh

Windows® 8 Pro (64-bit)
 
 

Good to know your ipod works on a diff PC. This means the device is working. Since you have tried everything, the only option I think is to do a clean install of win7.
My System SpecsSystem Spec
03 Sep 2010   #8
xuiton

windows 7 home premium 64bit
 
 

is there anyway to keep my current date on my hard drive if i do a clean install of windows 7?
My System SpecsSystem Spec
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 ipod 5th gen not being recognized by windows 7 or itunes




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