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Windows 7: External HD not recognized

31 Aug 2010   #1

Win 7 Professional x64
 
 
External HD not recognized

Just bought myself a WD Elements 640GB external drive.

Just took it out of the box it came in, plugged it in, and Win 7 doesn't recognize it. It doesn't show up in Disk Management, or as an available device to boot from. I've updated my chipset drivers as I've seen that fix the problem for others, but that didn't work. I've tried it in every USB port I have, to no avail. I've left it plugged in while rebooting, I've left my computer turned off for a couple hours and then tried, but nothing seems to work.

The drive is not dead, as when I plug it in, I can feel the disk spinning up when I hold it. The light that I assume should come on to signify it is working, does not.

So, any help/suggestions/sacrificial goats to make it work would be most helpful, as I'd rather not RMA it only to find the next one has the same problem.

My System SpecsSystem Spec
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31 Aug 2010   #2

Windows® 8 Pro (64-bit)
 
 

Can you try the HD on another PC to see if its working? It will at least give you an idea if the drive is OK or not.
My System SpecsSystem Spec
31 Aug 2010   #3
Microsoft MVP

Windows 7 Ultimate 32bit SP1
 
 

Never mind, I see you've tried that
My System SpecsSystem Spec
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31 Aug 2010   #4

Win 7 Professional x64
 
 

Quote   Quote: Originally Posted by Dinesh View Post
Can you try the HD on another PC to see if its working? It will at least give you an idea if the drive is OK or not.
I was in the process of doing that just as you posted.

Contrary to the smiley, I have the same problem on my laptop, which runs XP 32/Linux Mint. In XP I get the USB device not recognized message. Also not there in Disk Management. In Mint, it doesn't recognize that a USB device was even plugged in, which is very weird.
My System SpecsSystem Spec
31 Aug 2010   #5

Windows® 8 Pro (64-bit)
 
 

I can guarantee that the HDD is faulty. If its under warranty, get a replacement.
My System SpecsSystem Spec
31 Aug 2010   #6

Win 7 Professional x64
 
 

Just wrapped it back up in the box it came in, going to send it off back to Newegg tomorrow morning.

Thanks for the help anyways, folks. Hopefully I won't have to ask about the next one I get.
My System SpecsSystem Spec
31 Aug 2010   #7

Windows® 8 Pro (64-bit)
 
 

Quote   Quote: Originally Posted by rizzen93 View Post
Just wrapped it back up in the box it came in, going to send it off back to Newegg tomorrow morning.

Thanks for the help anyways, folks. Hopefully I won't have to ask about the next one I get.
All the best.
My System SpecsSystem Spec
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 External HD not recognized




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