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Windows 7: New external HDD won't show in "Computer'

01 Sep 2010   #1
roving

Windows 8 Pro
 
 
New external HDD won't show in "Computer'

Today I received a new Transcend 500 gig portable HDD. When plugged in Win quickly recognizes it and shows that it is ready. I cannot get it to appear in "Computer" and it can't be found with my file manager on my Win Home Prem x86 HP desktop. It does appear as a "StoreJet Transcend USB device" in Devices and Printers which shows it as working properly. I checked Device Manager and found no conflicts in USB ports. It appears under Disk Drives in Device Manager. I then plugged it into my Win 7 Home Prem 64 HP laptop and it instantly was recognized and shows up in both Computer and Devices and Printers and is accessible. Any suggestions how I might get it to appear and be recognized in Computer so that I can access and use it? (It has been tried in 4 different USB ports to no avail. Each of those work OK with other devices)


My System SpecsSystem Spec
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01 Sep 2010   #2
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Does it show up in Disk Management :

Start Computer Management Disk Management ??


Attached Thumbnails
-disk_mgmt_aug_2010.jpg  
My System SpecsSystem Spec
01 Sep 2010   #3
roving

Windows 8 Pro
 
 

Not as Transcend Store Jet. Here is a screenshot of it. I suspect that Disk 1 could be it as the size is about right. I have 6 'resident' partitions as shown. Disk 1 is not one of them, of course.

And while I have your expertise handy, the external is formatted as FAT 32. Should I reformat it to NTSF?

Thanks for your interest and inpuit.


Attached Thumbnails
-screen-shot-comp-mgmt.png  
My System SpecsSystem Spec
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01 Sep 2010   #4
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Can you right click on the 465.76gb section & explore it ? Did you place anything on it when you had it connected to the other computer ?
My System SpecsSystem Spec
01 Sep 2010   #5
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by roving View Post
Not as Transcend Store Jet. Here is a screenshot of it. I suspect that Disk 1 could be it as the size is about right. I have 6 'resident' partitions as shown. Disk 1 is not one of them, of course.

And while I have your expertise handy, the external is formatted as FAT 32. Should I reformat it to NTSF?

Thanks for your interest and inpuit.
How about if you give it a drive letter,

http://www.sevenforums.com/tutorials...ndows-7-a.html
My System SpecsSystem Spec
01 Sep 2010   #6
Pusspa

 
 

there is an option to hide empty drives, maybe you have that selected?


Attached Images
 
My System SpecsSystem Spec
02 Sep 2010   #7
MK2

 
 

Quote   Quote: Originally Posted by derekimo View Post
Quote   Quote: Originally Posted by roving View Post
Not as Transcend Store Jet. Here is a screenshot of it. I suspect that Disk 1 could be it as the size is about right. I have 6 'resident' partitions as shown. Disk 1 is not one of them, of course.

And while I have your expertise handy, the external is formatted as FAT 32. Should I reformat it to NTSF?

Thanks for your interest and inpuit.
How about if you give it a drive letter,

http://www.sevenforums.com/tutorials...ndows-7-a.html
I agree with derekimo try to give it a drive letter, if the drive is empty you could format it to NTFS, I think it will receive a drive letter automatically then.

MK2
My System SpecsSystem Spec
02 Sep 2010   #8
roving

Windows 8 Pro
 
 

Thanks to all that helped!! The problem was resolved and the solution was to change and assign a Drive letter to it. It was done by right clicking the name, Disk 1, and then it automatically assigned a Drive letter to it. All OK after that. Tracking it via Computer Management/Disk Management got me to the place to make the change.
My System SpecsSystem Spec
02 Sep 2010   #9
derekimo

Microsoft Community Contributor Award Recipient

 
 

Quote   Quote: Originally Posted by roving View Post
Thanks to all that helped!! The problem was resolved and the solution was to change and assign a Drive letter to it. It was done by right clicking the name, Disk 1, and then it automatically assigned a Drive letter to it. All OK after that. Tracking it via Computer Management/Disk Management got me to the place to make the change.
Thanks for posting back with your solution, glad we could help.
My System SpecsSystem Spec
04 Sep 2010   #10
DocBrown

Win7 Enterprise, Win7 x86 (Ult 7600), Win7 x64 Ult 7600, TechNet RTM on AMD x64 (2.8Ghz)
 
 

Quote   Quote: Originally Posted by roving View Post
Thanks to all that helped!! The problem was resolved and the solution was to change and assign a Drive letter to it. It was done by right clicking the name, Disk 1, and then it automatically assigned a Drive letter to it. All OK after that. Tracking it via Computer Management/Disk Management got me to the place to make the change.
Good work. Another successful solution
My System SpecsSystem Spec
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 New external HDD won't show in "Computer'




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