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Windows 7: Missing info on USB device

01 Sep 2010   #1

Windows 7 Professional - 32 bit
Missing info on USB device

Hi, Guys

I having a Dell Inspiron 1420 with 4 USB hubs. However due to my work nature, I require a serial port to connect to other brands of hardware for configuration, settings, etc. As such I bought a USB to Serial convertor ( ATEN - Model UC232A ) with the latest drivers. I plug this convertor onto the USB port and the OS sees it ..

ATEN USB to Serial Bridge ( COM 9 ) .... Ready to use

However on the control panel, this device was under unspecified catergory.

Further checking ( under properties ) indicates that this device ..

Manufacturer : Unavailable
Model: USB Serial Controller D
Model No: Unavailable
Catergory Unknown
Description Unavailable

I have tried plugging into ther other 3 USB ports and they shows the same situation as above. I even went to ATEN web site to down load their latest driver for this device but still having this issue. Running SFC results in no errors.

Please help ..

My System SpecsSystem Spec


 Missing info on USB device

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