Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.

Windows 7: Microsoft wireless mouse 5000

05 Sep 2011   #11
Layback Bear

Windows 7 Pro. 64/SP-1

My updates were supplied through Windows updates. I use the same mouse and keyboard you do on Windows 7 Home Premium SP1 64 bit. I don't have any problems. Note: If the light on your mouse and or your keyboard are on replace the batteries.

My System SpecsSystem Spec
12 Sep 2011   #12

Windows 7 32 bit

I'm not sure what to make of your reply. When I run the file on my laptop, I get the following Microsoft Intellipoint message:
"Setup cannot continue because this software version is not supported on 64-bit operating systems. For system requirements and compatibility listings, refer to the product packaging".
The software doesn't install at all...?
My System SpecsSystem Spec
12 Sep 2011   #13

Windows 7 Ultimate SP1 64-Bit

Did you choose the correct region from the drop-down list as well?

Also, check the packaging to see if the mouse is genuine Microsoft hardware.

As mentioned by Layback Bear you may need new batteries. In addition, it might want cleaning too.
My System SpecsSystem Spec

19 Sep 2011   #14

Windows 7 64-bit

I had to reinstall my (back to "out of box" Windows 7 64-bit) operating system because of a virus that virus programs couldn't permanently eliminate. After I reinstalled my Windows 7 Desktop 3000 Keyboard software for the Microsoft Wireless Keyboard 3000 v2.0 and Microsoft Wireless Mouse 5000 from the included cd, I can access the Keyboard 3000 Properties by double clicking on its shortcut but I am having problems with the mouse. When I double click on its shortcut I get the User Account Control dialog box asking me if I want to let Microsoft make changes my computer. When I click yes, the dialog goes away and nothing happens; the Mouse 5000 Properties doesn't open.

Bear in mind:

1. Double clicking on the KB shortcut takes me directly to its Properties dialog w/o going through the User Account Control for permission.

2. My User Account Control Setting is set at 'Don't notify me when I make changes to Windows settings.'

I've uninstalled and reinstalled the mouse multiple times, always ending up with what I have described above. Incidentally, when I right click on Microsoft IntelliPoint 7.1, it says 'change' not 'uninstall'. The version is 7.10.344.0

What can I do to correct this problem and access the Mouse Properties?

I have applied all of the Microsoft updates to my laptop, over 100 of them!

Additional info:

I asked windows to troubleshoot my mouse problem and it came back with 'Incompatible Application Detected' Holding the mouse over this msg displays the program in question as dbLaunch.exe

Found the problem: I checked the properties of dbLaunch.exe in the mouse directory and it had the box checked for running the program as the administrator. I unchecked this box and it now works as it should. Sorry about all of this.

My System SpecsSystem Spec
19 Sep 2011   #15
Layback Bear

Windows 7 Pro. 64/SP-1

I wonder how that got checked. Thanks for getting back to us with the solution.
My System SpecsSystem Spec

 Microsoft wireless mouse 5000

Thread Tools Search this Thread
Search this Thread:

Advanced Search

Similar help and support threads
Thread Forum
Wireless Mouse 5000 Wheel Double Click
My keyboard died so I thought I would try wireless and bought a 5000 series set. I can't find a way to set the wheel to double click as I have with all others I have ever owned. Can this be done? Also people talk about the wheel tilting sideways in videos as well. Is there a function to this? ...
Hardware & Devices
Can't get Microsoft Bluetooth Notebook Mouse 5000 to work
I have a laptop lenovo ThinkPad T420 and I had the OS upgraded from Windows 7 32Bit to Windows 7 64 Bit. My Microsoft Bluetooth Notebook Mouse 5000 can be detected and is listed as one of the Bluetooth devices, however the mouse does not move. I did some google-ing to try to trouble-shoot...
Hardware & Devices
MS Wireless Mouse 5000 - Poor scrolling
I have recently bought a MS Wireless Mouse 5000, and the scroll wheel seems to be a bit flakey. It does not happen all the time, and seems to be worse in some applications (for instance, Safari), than others. Any ideas?
Hardware & Devices
Microsoft Bluetooth Notebook Mouse 5000 issues
Hi all, Has anyone come across the issue of the Microsoft Bluetooth Notebook Mouse 5000 suddenly stopping and will not work again unless you reboot, this works occasionally, or I have to re-install the device again. I'm guessing it's a Bluetooth issue but want to know if others have run into...
Hardware & Devices
MS bluetrack wireless 5000 mouse no longer working.
Ive had this mouse + keyboard package for a few months seemed fine now the MS wireless mouse 5000 (bluetrack) seemed to periodically stop working more and more over the last few days, i changed the batteries about the same time it was working for a bit then freezing the green light comes on the top...
Hardware & Devices
Issues with Bluetooth mouse. Microsoft Notebook Mouse 5000
This is really starting to annoy the hell out of me. I just picked up a Microsoft Bluetooth mouse, the Notebook 5000 mouse to be exact for my home entertainment center. I have my PC ran to a monitor and a 55 inch Samsung LED LCD TV for watching movies etc. The problem is, the HDMI cord is run...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 00:22.

Twitter Facebook Google+

Windows 7 Forums

Seven Forums Android App Seven Forums IOS App