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Windows 7: MicroSoft HD 5001 webcam issues


16 Sep 2010   #1

Windows 7 Ultimate
 
 
MicroSoft HD 5001 webcam issues

I have a friend that just bought a new HP desktop with windows 7 and bought a MS hd 5001 webcam. when we video chat, his webcam is not very clear and seems to freeze from time to time....it has auto focus which tries to focus from time to time which is visible on my end of the video. It has no manual focus knob like some of the cheaper cams. does anyone know of anything we can do to resolve this issue....seems to me it has to much HD for its own good.any help is appreciated.

My System SpecsSystem Spec
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16 Sep 2010   #2

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Hi! Outburst, welcome to W7F

Have your friend check to see if he/she has the firmware file HD5001FW1033_3.21.exe installed

If not it can be found here:
http://www.microsoft.com/hardware/download/DownloadResult.aspx?category=ICE&type=LifeCam&name=GNF-00001&os=WVista_3264〈=en

View the readme file follow the instructions. it may involve uninstalling any previous drivers.
This file also has troubleshooting tips.

HD5001FW1033_3.21 can be found at the third link on the above link.
My System SpecsSystem Spec
16 Sep 2010   #3

Windows 7 Ultimate
 
 

I will definitely ask him....thanks for the heads up.....open to any other suggestions.
My System SpecsSystem Spec
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16 Sep 2010   #4

Microsoft Community Contributor Award Recipient

Win 7 Home Premium 64bit Ver 6.1.7600 Build 7601 - SP1
 
 

Quote   Quote: Originally Posted by Outburst View Post
I will definitely ask him....thanks for the heads up.....open to any other suggestions.
Your welcome.

It would help for further troubleshooting if you could update your System Specs

What make is your friends HP desktop. Can you give me a link to it?
Just so I know what I'm dealing with.....Thanks
My System SpecsSystem Spec
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 MicroSoft HD 5001 webcam issues




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