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Windows 7: Headset Mic Issues.


18 Sep 2010   #1

Microsoft 7 Ultimate
 
 
Headset Mic Issues.

Hello everyone. I was was given a headset by a good friend of mine since mine had recently broke. He assured me that the headset was fine since he had used it the previous night and both audio and recording worked fine. When I had arrived home and tested it I found that only audio was working but my computer wasn't tracking the detecting sound going into the mic we currently have two different operating systems I'm currently on Windows 7 Ultimate whilst he's currently on Windows Vista Home premium. The mic he had given me is a none USB mic, the link to the mic can be found at: Philips - Webcam Share - SPC1035NC/00 - Webcams with headsets - Webcams and headsets - PC products and phones .

Potential issues that were checked
Check audio deviceCheck audio device
There might be a problem with your audio device. Issue not present
One or more audio service isn't runningOne or more audio service isn't running
Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running. Issue not present
Audio device is disabledAudio device is disabled
The audio device you selected is currently turned off in Windows. Issue not present
Low audio device volumeLow audio device volume
Audio device volume might be too low to hear. Issue not present
Audio device mutedAudio device muted
Audio can't play if the device is muted. Issue not present
Audio device isn't set as defaultAudio device isn't set as default
The default audio device is usually used to play or record sounds on your computer. Issue not present
The microphone or headset is unpluggedThe microphone or headset is unplugged
An audio device must be plugged in to play or record sound. Issue not present

Potential issues that were checked Detection details

Check audio device Issue not present

There might be a problem with your audio device.

One or more audio service isn't running Issue not present

Both the Windows Audio and the Windows Audio End Point Builder services must be running for audio to work correctly. Atleast one of these services isn't running.

6 Audio device is disabled Issue not present

The audio device you selected is currently turned off in Windows.
Device state
State information about the audio device.
State: Enabled
Status code: 1
Help link: DEVICE_STATE_XXX Constants


6 Low audio device volume Issue not present

Audio device volume might be too low to hear.
Volume level
Level of volume used for audio recording.
Volume: 100%


Audio device muted Issue not present

Audio can't play if the device is muted.

Audio device isn't set as default Issue not present

The default audio device is usually used to play or record sounds on your computer.

The microphone or headset is unplugged Issue not present

An audio device must be plugged in to play or record sound.


Detection details

Audio endpoint
Type of audio device being diagnosed.
Endpoint: microphone
headset microphone

Installed audio devices
This file contains the details stored in the registry for all installed audio devices.
File Name: Registry log.reg

Collection information
Computer Name: JOHNSONFAMILYPC
Windows Version: 6.1
Architecture: x86
Time: Saturday, September 18, 2010 5:17:50 PM

Publisher details

Sound
Troubleshoot problems that prevent your computer from playing or recording sound.
Package Version: 1.0
Publisher: Microsoft Windows
Recording Audio
Record audio input from a microphone or other source.
Package Version: 1.0
Publisher: Microsoft Corporation
Hardware and Devices
Use hardware and access devices connected to your computer.
Package Version: 1.1
Publisher: Microsoft Windows

My System SpecsSystem Spec
.

18 Sep 2010   #2
Microsoft MVP

Win 7 Ultimate x64
 
 

You have the driver for the onboard sound installed? Unless someone has one hidden somewhere the best you['re going to get for it is the Vista driver from gateway,

Sigmatel HD Audio Driver Version: 6.10.5405.0
My System SpecsSystem Spec
18 Sep 2010   #3

Microsoft 7 Ultimate
 
 

Quote   Quote: Originally Posted by stormy13 View Post
You have the driver for the onboard sound installed? Unless someone has one hidden somewhere the best you['re going to get for it is the Vista driver from gateway,

Sigmatel HD Audio Driver Version: 6.10.5405.0
Won't let me because of the operating system required of the installation is windows vista.
My System SpecsSystem Spec
.


18 Sep 2010   #4
Microsoft MVP

Win 7 Ultimate x64
 
 

Try using compatibility mode to install it,

Compatibility Mode

Without a driver other than whatever default that Windows installs, most things won't work properly.
My System SpecsSystem Spec
18 Sep 2010   #5

Microsoft 7 Ultimate
 
 

Quote   Quote: Originally Posted by stormy13 View Post
Try using compatibility mode to install it,

Compatibility Mode

Without a driver other than whatever default that Windows installs, most things won't work properly.



I keep getting this message.
My System SpecsSystem Spec
18 Sep 2010   #6
Microsoft MVP

Win 7 Ultimate x64
 
 

One of the joys of trying to get no longer supported hardware to work, if it doesn't there isn't much you can do but to replace it. Post #8 here,

Will Sigmatel High Definition Audio CODEC work with 7?

sums up what is going on with Sigmatel audio and why there will most like never be a proper working Windows 7 driver for it.

May or may not help but have a search through the Sound & Audio forum,

Sound & Audio - Windows 7 Forums

using Sigmatel for the search term, and you may get lucky and find a solution in one of the threads there (there are currently 4 pages of results).
My System SpecsSystem Spec
18 Sep 2010   #7

Microsoft 7 Ultimate
 
 

Quote   Quote: Originally Posted by stormy13 View Post
One of the joys of trying to get no longer supported hardware to work, if it doesn't there isn't much you can do but to replace it. Post #8 here,

Will Sigmatel High Definition Audio CODEC work with 7?

sums up what is going on with Sigmatel audio and why there will most like never be a proper working Windows 7 driver for it.

May or may not help but have a search through the Sound & Audio forum,

Sound & Audio - Windows 7 Forums

using Sigmatel for the search term, and you may get lucky and find a solution in one of the threads there (there are currently 4 pages of results).
I see, what about usb headsets?
My System SpecsSystem Spec
18 Sep 2010   #8
Microsoft MVP

Win 7 Ultimate x64
 
 

Shouldn't be a problem with them as most don't have a driver and just use the default Windows USB audio driver (any application for extra features can be another story though).
My System SpecsSystem Spec
18 Sep 2010   #9

Microsoft 7 Ultimate
 
 

Quote   Quote: Originally Posted by stormy13 View Post
Shouldn't be a problem with them as most don't have a driver and just use the default Windows USB audio driver (any application for extra features can be another story though).
Updating old systems is always such a hassle.
My System SpecsSystem Spec
18 Sep 2010   #10
Microsoft MVP

Win 7 Ultimate x64
 
 

Other than the onboard sound on yours, everything else is good to go looking at the full specs here,

Gateway Support - Specifications

Not much Gateway or you can do though when the company that made the audio chip (and drivers for it) is basically out of business.

In your case a cheap sound card or USB headset that does have Windows 7 support will have everything up and running. If you go the sound card route stick to something from Creative/ Auzentech/HT Omega/Asus. If you go the USB headphone route going to have to wait for a recommendation on that as I have no idea what to recommend.
My System SpecsSystem Spec
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 Headset Mic Issues.




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