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Windows 7: Memory Error Issue

20 Sep 2010   #1
nailgunner

Windows 7 Home Premium 64 bit
 
 
Memory Error Issue

For about a week, I've been receiving the following error message when I shut down or restart. Application error in shutting down MagicJack. "The instruction at 0X...... referenced memory at 0X..... . The memory could not be read. Click OK to terminate." The referenced memory address changes with each error message. With the MagicJack unplugged or not running, there obviously is no error. I have tried un and re installing it several times with no luck. There have been numerous MagicJack issues of late, but it hasn't gone away and I seem to be the only one with this particular issue. The MJ forum has not been useful. I assume memory errors are not a good thing. Am I in danger of my device failing or is something worse about to happen. Thanks for any input.


My System SpecsSystem Spec
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20 Sep 2010   #2
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

Lets be sure it is not actually memory
Download memtest86 and test RAM
www.sevenforums.com/tutorials/105647-ram-test-memtest86.html
My System SpecsSystem Spec
20 Sep 2010   #3
nailgunner

Windows 7 Home Premium 64 bit
 
 

Thanks for the suggestion. I ran two passes with no error messages. Man is that thing slow. I will run the full 7 pass test overnight, but it looks like the memory is good.
My System SpecsSystem Spec
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20 Sep 2010   #4
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

It may take the full 6 passes to show accurate results, some feel that 10 is even a better number. Do not rush, lets be sure that we can rule out ram problems before moving on.
My System SpecsSystem Spec
20 Sep 2010   #5
nailgunner

Windows 7 Home Premium 64 bit
 
 

Okie dokie. I'll set it up for the overnight passes and see how many it can do in 8-10 hours.
My System SpecsSystem Spec
21 Sep 2010   #6
nailgunner

Windows 7 Home Premium 64 bit
 
 

OK, I did an additional 8 passes, still with no errors.
My System SpecsSystem Spec
21 Sep 2010   #7
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

The problem apparantly is on the part of MJ. If the initial question were I am getting this error message and what should I do, the answer would be do not use MJ.
You could look at the event viewer (type that in Search) and look at the errors that are present, but thats about all that I can think of.
My System SpecsSystem Spec
21 Sep 2010   #8
nailgunner

Windows 7 Home Premium 64 bit
 
 

Quote   Quote: Originally Posted by richc46 View Post
The problem apparantly is on the part of MJ. If the initial question were I am getting this error message and what should I do, the answer would be do not use MJ.
You could look at the event viewer (type that in Search) and look at the errors that are present, but thats about all that I can think of.
I appreciate the input. I checked the event viewer and the errors all have the same exception code 0cx0000005. After searching, it appears to be a fairly common exception code. Now comes the feeling like a fool for 5 minutes questions. In general, if I continue to use MJ, am I only in danger of damaging the MJ device and/or MJ software? Or am I in danger of really screwing up the computer?
My System SpecsSystem Spec
21 Sep 2010   #9
richc46

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium SP1, clean install, upgrade disc
 
 

I think the worst that could happen to the computer is a BSOD, which is a pain, but can be corrected, since it will be a software rather than hardware problem.
Not familiar with MJ, I would assume that the software could become corrupted, to some extent.
My System SpecsSystem Spec
21 Sep 2010   #10
nailgunner

Windows 7 Home Premium 64 bit
 
 

Thanks again for the input. I will use the logic that I have used so much in my life and has gotten me in tons of trouble. My memory is checking out OK. It appears to be a MJ only problem. Only getting the error message when I shut down or reboot. If I unplug the MJ device before reboot, there is no error message. So I will roll the dice, unplug the device when I reboot and keep my fingers crossed. The device is $20 and $20 a year for the service. My year is almost up, so I will "invest" another $20 for a new device at that time. I really appreciated the help.
My System SpecsSystem Spec
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