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Windows 7: Print file ends up in Queue

30 Sep 2010   #1

Windows 7 Pro
 
 
Print file ends up in Queue

I am running Win 7 Pro with 4gb or memory.

In the last few days something has changed and when I try to print a txt or word doc file. It will not print, but sends the file to queue. It has only been a few days since I last used the printer.

The printer is a Samsung ML-1610 that I installed the the Vista drivers for Win 7. It has been working perfectly up until now.

Name:  queue.jpg
Views: 3
Size:  29.1 KB

In the Device Manager there are no driver errors showing but at the same time no printers are shown either. I have no idea if printers ever showed.

Name:  dm.jpg
Views: 3
Size:  57.4 KB

Here are the printer options which have never been changed since I initally installed the drivers.

Name:  options.jpg
Views: 2
Size:  43.3 KB

One thing that is also weird; I have Win XP Pro installed on a second hard drive which I can boot into. It does exactly the same thing.

Since the last time I used the printer I can only think of two things that may have caused this problem.
I installed Xilisoft Video Editor (seems to work fine) and also installed about 35 fonts. I installed the fonts by copying them and pasteing into Windows Fonts Folder.

If anyone has a clue I would appreciate some help.



My System SpecsSystem Spec
.

30 Sep 2010   #2

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

Open the start menu and click devices and printers , see if your printer is there, if it is right click it and there should be an option to trouble shoot . go for it!
My System SpecsSystem Spec
30 Sep 2010   #3

Windows 7 Pro
 
 

Quote:
start menu and click devices and printers
I did that and here is what is shown:

Name:  d&p.jpg
Views: 2
Size:  52.3 KB

This is my printer but I don't have a clue why it shows Copy (1).

Quote:
option to trouble shoot
went for it and results said "Could not identify the problem", so I clicked "Explore Additional options".

Name:  adtroubleshoot.jpg
Views: 4
Size:  37.8 KB

I clicked a few of these and did not find anything that provided any help.

I still believe it has something to do with how I installed those fonts.


My System SpecsSystem Spec
.


30 Sep 2010   #4

Windows 7 Pro
 
 

Problem Solved by calling Samsung. I did not expect any help since the printer is over 4 yrs old.

The tech had me First unplug the USB cable from both the printer and the computer, leaving the printer ON.

In Devices and Printer, right click on the printer and “Remove device”.

Plug the USB cable back into both the printer and the computer. Do not use a usb hub.

Drivers installed automatically.

We checked by printing several txt and doc files.

Problem solved.
My System SpecsSystem Spec
30 Sep 2010   #5

Microsoft Windows 7 Home Premium 64-bit 7600
 
 

Glad to hear it
My System SpecsSystem Spec
Reply

 Print file ends up in Queue





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