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Windows 7: Disappearing Printer Drivers


02 Oct 2010   #1

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 
Disappearing Printer Drivers

Having not found anything relevant by doing a forum search, herewith my plaint:

Several months ago, when I wanted to print something, an error message indicated that there was no printer driver installed, and a look at Devices and Printers in the Control Panel showed that to be correct. (There might have been one printer shown, I"m not certain.) A restart of the printer found all eight drivers available; a single instance, apparently.

Unfortunately, it has now happened twice over the past few weeks. Both the LaserJet and the OfficeJet worked perhaps thirty hours ago, and no changes made since that time. A short while ago, no LaserJet driver; Devices and Printers showed only the same driver that was there a few weeks ago when the same problem occurred, the OfficeJet driver. Both times, a restart of the computer restored all drivers, the others being fax drivers, a Quicken driver, a PaperPort driver, etc.

Computer is self-standing, non-networked, Home Premium 32-bit, no known poltergeists.

Curiously, after printing a while ago, after the restart, the Action Center icon appeared, so I clicked on it to open the Action Center, which stated that no problems had been reported, but as I was about to close it, the "problem chaser" started, and eventually reported that the FireFox plug-in container process had crashed four times, including once today. (That is a somewhat known problem, as this new part of Firefox is known to not yet be totally reliable.) I don't know how nor if a crash of that sort could remove my printer drivers.

A brief look at the Event Viewer did not show me anything, but I'm not at all certain where in the Viewer I should be looking, nor for what I ought to look.

Any `brilliant' (or other) thoughts on how to track down and fix this?


My System SpecsSystem Spec
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02 Oct 2010   #2

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by Not Myself View Post

Any `brilliant' (or other) thoughts on how to track down and fix this?
A nice start might be the model/make of the nasty old printer that is giving you problems

*btw" filling out your system specs in full might also help a bit
My System SpecsSystem Spec
03 Oct 2010   #3

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1
 
 

I don't which of the printers is causing the problem. I have a LJ1505, a PaperPort driver, a PrimoPDF driver, a QuickenPDF one, a SnagIt 10, a Snappy Fax, driver, and the default Windows Fax driver all shown in Devices and Printers, along with the drive for the OfficeJet J3800 driver that was still there when the others were hiding.

Computer is HP, Dual Core AMD, 2GB RAM, 428 GB available on disk.
My System SpecsSystem Spec
.


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 Disappearing Printer Drivers




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