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Windows 7: Problems installing wireless adaptor software on new computer

13 Oct 2010   #1
hartinj

Windows Home 7 Premium
 
 
Problems installing wireless adaptor software on new computer

Hello everyone,

I just bought a new Alienware computer from Dell which comes with Windows 7 Home Premium pre-installed on it. I am trying to install the BT Voyager Wireless Adapter software from my old BT Voyager 1055 USB 2.0 Adapter, which worked fine with my previous computer, but whenever I try to do so I get an error message saying 'error opening utility/setup.exe'. How do I solve this problem?

Thanks in advance.

Jonathan


My System SpecsSystem Spec
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13 Oct 2010   #2
zigzag3143

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by hartinj View Post
Hello everyone,

I just bought a new Alienware computer from Dell which comes with Windows 7 Home Premium pre-installed on it. I am trying to install the BT Voyager Wireless Adapter software from my old BT Voyager 1055 USB 2.0 Adapter, which worked fine with my previous computer, but whenever I try to do so I get an error message saying 'error opening utility/setup.exe'. How do I solve this problem?

Thanks in advance.

Jonathan
Is setup the driver file for the USB adapter? If not you need to install a driver for it. None win 7 drivers can be used if installed in compatibility mode.

(to do that>rightclick the installer>properties>compatibility>choose OS)
My System SpecsSystem Spec
13 Oct 2010   #3
Prof Kerfuffle

Windows 7 Professional (x64/SP1) /Linux Mint 16
 
 

Are you on a 64-bit OS because it may not be compatible, what is the model for the adapter?
My System SpecsSystem Spec
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13 Oct 2010   #4
hartinj

Windows Home 7 Premium
 
 

The OS is 64 bit. The adapter is a BT Voyager 1055 USB 2.0 Adapter.
My System SpecsSystem Spec
13 Oct 2010   #5
hartinj

Windows Home 7 Premium
 
 

I just tried running the Setup Application for the driver manually, but a box popped up saying 'Please add VID PID' (?) and another box then pops up saying 'device driver software was not installed correctly'
My System SpecsSystem Spec
13 Oct 2010   #6
Prof Kerfuffle

Windows 7 Professional (x64/SP1) /Linux Mint 16
 
 

Run it under Vista SP2 compatibly mode then run the installer using the driver off BT.com | BT Voyager ADSL site download the vista driver, it is apparently 64-bit vista compatible. It is known to have problems but you could try it.
My System SpecsSystem Spec
14 Oct 2010   #7
hartinj

Windows Home 7 Premium
 
 

I just tried installing the Vista driver but up popped a box stating 'this driver only supports Windows Vista' and the installation then cancelled itself automatically.
My System SpecsSystem Spec
14 Oct 2010   #8
Prof Kerfuffle

Windows 7 Professional (x64/SP1) /Linux Mint 16
 
 

Quote   Quote: Originally Posted by hartinj View Post
I just tried installing the Vista driver but up popped a box stating 'this driver only supports Windows Vista' and the installation then cancelled itself automatically.
In compatibility mode?
My System SpecsSystem Spec
14 Oct 2010   #9
sygnus21

Windows 10 Pro
 
 

Quote   Quote: Originally Posted by hartinj View Post
The OS is 64 bit. The adapter is a BT Voyager 1055 USB 2.0 Adapter.
Have you looked for a 64-bit driver?

Looking at this site - BT.com | BT Voyager ADSL# I don't see one for 7, but even more troubling is that I don't see one for 64-bit.

You could try compatibility mode but I'm not sure that will work. You may need to replace the thing.

Good luck.
My System SpecsSystem Spec
14 Oct 2010   #10
hartinj

Windows Home 7 Premium
 
 

Yes
My System SpecsSystem Spec
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 Problems installing wireless adaptor software on new computer




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