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Windows 7: I cannot get my internet to connect... worked fine before.

13 Oct 2010   #1
pschumacher07

windows 7 home premium 32bit
 
 
I cannot get my internet to connect... worked fine before.

Hi everyone. I hope I am posting this in the right spot.
One day my internet is working, the next day its not.

My computer shows an error that says, "the realtek pcie fe family controller adapter is experiencing driver or hardware problems."

I have an hp desktop model #p6533w.

I am not that computer savvy so please let me know of any additional info you need to make a better analysis.

Things I have tried:
> restoring my computer to an earlier time
> restoring my computer to factory settings
> resetting my modem.


My System SpecsSystem Spec
.

13 Oct 2010   #2
DMHolt57

 
 

Try updating the driver in device manager...
My System SpecsSystem Spec
13 Oct 2010   #3
pschumacher07

windows 7 home premium 32bit
 
 

I just tried updating and I get a message that says it is up to date already.

Note: device status says, "this device cannot start. ( code 10)"
My System SpecsSystem Spec
.


13 Oct 2010   #4
DMHolt57

 
 

My System SpecsSystem Spec
13 Oct 2010   #5
pschumacher07

windows 7 home premium 32bit
 
 

I ran into a problem.

Since my computer will not go on line I saved the program on an external drive and then tried to open it on my computer.

But an unknown error occurs that prevents the program from downloading.

I am stumped.
My System SpecsSystem Spec
13 Oct 2010   #6
roban

Windows 7 Professional 64bit
 
 

Try uninstalling the adapter in Device manager and re-boot.
My System SpecsSystem Spec
13 Oct 2010   #7
pschumacher07

windows 7 home premium 32bit
 
 

I am a newbie, so bare with me please.

Is re booting the same as restarting?
My System SpecsSystem Spec
13 Oct 2010   #8
pschumacher07

windows 7 home premium 32bit
 
 

Okay.

I uninstalled and rebooted.

I now get a message that says "device driver software was not successfully installed"

Any more suggestions?
My System SpecsSystem Spec
13 Oct 2010   #9
linnemeyerhere

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Do you have the original drivers and other software disk that came with the computer? Not to be confused with the operating system disk!
My System SpecsSystem Spec
13 Oct 2010   #10
pschumacher07

windows 7 home premium 32bit
 
 

I dont think so.

It came with one cd that says software and documentation.
My System SpecsSystem Spec
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 I cannot get my internet to connect... worked fine before.




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