Windows 7: I cannot get my internet to connect... worked fine before.

pschumacher07 · 13 Oct 2010

Hi everyone. I hope I am posting this in the right spot.
One day my internet is working, the next day its not.

My computer shows an error that says, "the realtek pcie fe family controller adapter is experiencing driver or hardware problems."

I have an hp desktop model #p6533w.

I am not that computer savvy so please let me know of any additional info you need to make a better analysis.

Things I have tried:
> restoring my computer to an earlier time
> restoring my computer to factory settings
> resetting my modem.

DMHolt57 · 13 Oct 2010

Try updating the driver in device manager...

pschumacher07 · 13 Oct 2010

I just tried updating and I get a message that says it is up to date already.

Note: device status says, "this device cannot start. ( code 10)"

DMHolt57 · 13 Oct 2010

try this then...

Hardware devices are not working or are not detected in Windows

pschumacher07 · 13 Oct 2010

I ran into a problem.

Since my computer will not go on line I saved the program on an external drive and then tried to open it on my computer.

But an unknown error occurs that prevents the program from downloading.

I am stumped.

roban · 13 Oct 2010

Try uninstalling the adapter in Device manager and re-boot.

pschumacher07 · 13 Oct 2010

I am a newbie, so bare with me please.

Is re booting the same as restarting?

pschumacher07 · 13 Oct 2010

Okay.

I uninstalled and rebooted.

I now get a message that says "device driver software was not successfully installed"

Any more suggestions?

linnemeyerhere · 13 Oct 2010

Do you have the original drivers and other software disk that came with the computer? Not to be confused with the operating system disk!

pschumacher07 · 13 Oct 2010

I dont think so.

It came with one cd that says software and documentation.

Windows 7: I cannot get my internet to connect... worked fine before.

I cannot get my internet to connect... worked fine before. problems?