Windows 7 not wanting to detect DVD/CD's

D

Dreshanda

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This issue has been going on and off for a few weeks now, but my DVD drive refuses to read any sort of disk that I put in it. I have tried brand new disks also, but the drive still refuses to read them! It also doesn't say that I have a DVD drive when I open the My Computer folder, even when I have a disk in. I am not very skilled in the art of technology...therefore, I would prefer having all instructions idiot proof'd.
 

My Computer My Computer

At a glance

Windows 7 32 bit
OS
Windows 7 32 bit
There is a chance that your drive is broken, I had this happen to me once but finally got Dell to replace it.
 

My Computer My Computer

At a glance

Windows 10 Pro (x64)Intel Core i7-3930K (3.2GHz - 4.5GHz)4x Samsung 4GB PC3-12800 DDR3 (16GB 1600MHz)Nvidia Geforce GTX 690
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Alienware Aurora ALX R4
OS
Windows 10 Pro (x64)
CPU
Intel Core i7-3930K (3.2GHz - 4.5GHz)
Motherboard
Alienware Aurora-R4 x79
Memory
4x Samsung 4GB PC3-12800 DDR3 (16GB 1600MHz)
Graphics Card(s)
Nvidia Geforce GTX 690
Sound Card
SteelSeries Siberia Elite
Monitor(s) Displays
Dell UltraSharp U3011
Screen Resolution
2560x1600
Hard Drives
Samsung 850 Pro 256 GB, Seagate 1TB Desktop Hybrid HDD, 2x Western Digital 4TB Green HDD
PSU
875W Some Dell PSU <.<
Case
Alienware Aurora ALX
Cooling
Custom Liquid Cooling (EK CPU & GPU blocks) dual EK 480RAD
Keyboard
Logitech G710+ Mechanical
Mouse
Logitech G700s
Internet Speed
Verizon Fios (50 mbps average)
Other Info
Server: Intel NUC D54250WYK: i5-4250U, 16GB, 256 GB mSATA, Windows Server 2012 R2

My Computer My Computer

At a glance

Win 7 Ultimate 32bitC2D E6600 2.4Ghz4G Kingston KHX5400D2EVGA GTX 570 HD SC (012-P3-1573-KR)
Computer Manufacturer/Model Number
Self Built
OS
Win 7 Ultimate 32bit
CPU
C2D E6600 2.4Ghz
Motherboard
Intel D965WH
Memory
4G Kingston KHX5400D2
Graphics Card(s)
EVGA GTX 570 HD SC (012-P3-1573-KR)
Sound Card
On-Board
Monitor(s) Displays
Samsung 226BW
Screen Resolution
1680 x 1050
Hard Drives
2 x 250 Seagate Barracuda
2 x 500 Seagate Barracuda (Raid1)
PSU
Corsair TX750W
Case
In-Win C589
Cooling
Stock Intel Cooling

My Computer My Computer

At a glance

Windows7 Pro 64bit SP-1; Windows XP Pro 32bitIntel Core i7-870 Lynnfield 2.93GHz LGA 1156 ...8GB@1400MHz Crucial Ballistix DDR3-1600 4x2GBASUS ENGTX460 DirectCU/2DI/1GD5 1GB 256-bit G...
Computer Manufacturer/Model Number
Hopalong/ Godzilla
OS
Windows7 Pro 64bit SP-1; Windows XP Pro 32bit
CPU
Intel Core i7-870 Lynnfield 2.93GHz LGA 1156 95W Quad-Core
Motherboard
ASUS P7P55D-E PRO
Memory
8GB@1400MHz Crucial Ballistix DDR3-1600 4x2GB
Graphics Card(s)
ASUS ENGTX460 DirectCU/2DI/1GD5 1GB 256-bit GDDR5
Sound Card
VIA Onboard
Monitor(s) Displays
Asus VS248H-P 24"; Samsung SyncMaster 941BW 19"ws
Screen Resolution
1920x1080; 1440x900
Hard Drives
Samsung 830 120GB SSD
Intel 320 120GB SSD
Western Digital Caviar Black WD7501AALS 750GB 7200 RPM SATA 3.0Gb/s
Western Digital Caviar Black WD6401AALS 640GB 7200 RPM SATA 3.0Gb/s
PSU
COOLER MASTER Silent Pro RS850-AMBAJ3-US 850W Modular
Case
COOLER MASTER HAF 932 RC-932-KKN5-GP Black
Cooling
Scythe "Mugen-2 Rev.B" (2 ScytheKaze-Jyuni PWM fans)
Keyboard
Logitech K-320
Mouse
Kensington
Antivirus
Avast Inernet Suite
Browser
IE 9 ; Chrome
Tepid said:
Just out of curiosity, do you have iTunes installed?

and can you try this? CD-DVD Error 31 or CD/DVD drives not showing in Explorer
Click to expand...
The latest iTunes does not have that issue on Win 7. I used the aforementioned fix by Tepid when I was running XP but it is no longer necessary and iTunes is not the culprit it once was in such instances (as long as one is running the latest iTunes, that is).
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1Core2 Duo4 GBGM965 on-board
Computer Manufacturer/Model Number
Toshiba L355D
OS
Windows 7 Ultimate x64 SP1
CPU
Core2 Duo
Motherboard
Intel
Memory
4 GB
Graphics Card(s)
GM965 on-board
Sound Card
RealTek on-board
Monitor(s) Displays
19"+17"(laptop)
Screen Resolution
1440x900 (x 2)
Hard Drives
500GB Ext. 200GB Internal
PSU
N/A
Case
N/A
Cooling
N/A
Ok,, thanks for the update, I may have to update that post. However, those keys can still be responsible for this type of issue and the MS fix also mentioned I do believe (fairly certain) does the same thing.
 

My Computer My Computer

At a glance

Win 7 Ultimate 32bitC2D E6600 2.4Ghz4G Kingston KHX5400D2EVGA GTX 570 HD SC (012-P3-1573-KR)
Computer Manufacturer/Model Number
Self Built
OS
Win 7 Ultimate 32bit
CPU
C2D E6600 2.4Ghz
Motherboard
Intel D965WH
Memory
4G Kingston KHX5400D2
Graphics Card(s)
EVGA GTX 570 HD SC (012-P3-1573-KR)
Sound Card
On-Board
Monitor(s) Displays
Samsung 226BW
Screen Resolution
1680 x 1050
Hard Drives
2 x 250 Seagate Barracuda
2 x 500 Seagate Barracuda (Raid1)
PSU
Corsair TX750W
Case
In-Win C589
Cooling
Stock Intel Cooling
You weren't wrong, Tepid. iTunes can be the culprit but not if one has the latest version installed.
 

My Computer My Computer

At a glance

Windows 7 Ultimate x64 SP1Core2 Duo4 GBGM965 on-board
Computer Manufacturer/Model Number
Toshiba L355D
OS
Windows 7 Ultimate x64 SP1
CPU
Core2 Duo
Motherboard
Intel
Memory
4 GB
Graphics Card(s)
GM965 on-board
Sound Card
RealTek on-board
Monitor(s) Displays
19"+17"(laptop)
Screen Resolution
1440x900 (x 2)
Hard Drives
500GB Ext. 200GB Internal
PSU
N/A
Case
N/A
Cooling
N/A

My Computer My Computer

At a glance

Windows 7 32 bit
OS
Windows 7 32 bit
logicearth said:
There is a chance that your drive is broken, I had this happen to me once but finally got Dell to replace it.
Click to expand...
My friend, I do believe that you are right. I have seriously tried everything I could find that was safe and legal to try to fix it, and nothing works.
 

My Computer My Computer

At a glance

Windows 7 32 bit
OS
Windows 7 32 bit

My Computer My Computer

At a glance

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64Intel Core 2 Duo T9300 2.5 GHz4GB Kingston DDR2-800NVIDIA Geforce 8600M GT (512MB Model)
Computer Manufacturer/Model Number
Compal JFT02 (Custom Build Laptop)
OS
Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
CPU
Intel Core 2 Duo T9300 2.5 GHz
Motherboard
JFT02
Memory
4GB Kingston DDR2-800
Graphics Card(s)
NVIDIA Geforce 8600M GT (512MB Model)
Sound Card
Realtek HD Audio
Monitor(s) Displays
WUXGA Standard Laptop Display
Screen Resolution
1680*1050
Hard Drives
Toshiba 320GB 5400RPM Laptop HD
PSU
Standard Laptop Power Supply
Case
Standard Laptop Case
Cooling
Standard Laptop Cooling
Keyboard
Standard Laptop 105 Key-Keyboard
Mouse
Synaptics Touchpad
Internet Speed
Verizion Online DSL 3360/864 kbs (dl/up)
Zidane, no offense, but that info has been posted twice or 3 times on the first page.

*********
I agree, it is either a bad drive, bad cable, bad port, or have you checked that it is setup in the BIOS?
Check that the cable is plugged in proper, and maybe (if you can) move it to a different port on the board. But unplug the cable at both ends and plug back in. Also make sure no pins are bent, if there are any.
Also, just for giggles, can you try installing the latest chipset drivers for the mobo?
While I do doubt that this will work, it should not hurt either. And you never know.

If it is setup proper in the BIOS and you have tried the other fixes already listed and the chipset drivers do not help. Then it is one of the three things I mentioned above in this post.
 

My Computer My Computer

At a glance

Win 7 Ultimate 32bitC2D E6600 2.4Ghz4G Kingston KHX5400D2EVGA GTX 570 HD SC (012-P3-1573-KR)
Computer Manufacturer/Model Number
Self Built
OS
Win 7 Ultimate 32bit
CPU
C2D E6600 2.4Ghz
Motherboard
Intel D965WH
Memory
4G Kingston KHX5400D2
Graphics Card(s)
EVGA GTX 570 HD SC (012-P3-1573-KR)
Sound Card
On-Board
Monitor(s) Displays
Samsung 226BW
Screen Resolution
1680 x 1050
Hard Drives
2 x 250 Seagate Barracuda
2 x 500 Seagate Barracuda (Raid1)
PSU
Corsair TX750W
Case
In-Win C589
Cooling
Stock Intel Cooling
Tepid said:
Zidane, no offense, but that info has been posted twice or 3 times on the first page.

*********
I agree, it is either a bad drive, bad cable, bad port, or have you checked that it is setup in the BIOS?
Check that the cable is plugged in proper, and maybe (if you can) move it to a different port on the board. But unplug the cable at both ends and plug back in. Also make sure no pins are bent, if there are any.
Also, just for giggles, can you try installing the latest chipset drivers for the mobo?
While I do doubt that this will work, it should not hurt either. And you never know.

If it is setup proper in the BIOS and you have tried the other fixes already listed and the chipset drivers do not help. Then it is one of the three things I mentioned above in this post.
Click to expand...

I see that LOL...sorry for re-posting information!

I agree with that you ask to do now AND if none of it pans out sans the bad drive part....
well....
it has to be a bad drive

I will ponder it a bit and maybe I or someone else gets a spark of genius LOL:cool:
 

My Computer My Computer

At a glance

Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64Intel Core 2 Duo T9300 2.5 GHz4GB Kingston DDR2-800NVIDIA Geforce 8600M GT (512MB Model)
Computer Manufacturer/Model Number
Compal JFT02 (Custom Build Laptop)
OS
Windows 7 Home Premium x64 - Mac OS X 10.6.4 x64
CPU
Intel Core 2 Duo T9300 2.5 GHz
Motherboard
JFT02
Memory
4GB Kingston DDR2-800
Graphics Card(s)
NVIDIA Geforce 8600M GT (512MB Model)
Sound Card
Realtek HD Audio
Monitor(s) Displays
WUXGA Standard Laptop Display
Screen Resolution
1680*1050
Hard Drives
Toshiba 320GB 5400RPM Laptop HD
PSU
Standard Laptop Power Supply
Case
Standard Laptop Case
Cooling
Standard Laptop Cooling
Keyboard
Standard Laptop 105 Key-Keyboard
Mouse
Synaptics Touchpad
Internet Speed
Verizion Online DSL 3360/864 kbs (dl/up)
This worked for me. My Toshiba notebook would play recorded cds and dvds, but not see blank media or things I recorded. Now I have to try burning. I'll report back.
 

My Computer My Computer

At a glance

Win 7 Ultimate x64Intel Pentium T2390 @ 1.86GHz Merom 65nm Tech...Type DDR2 Size 3072 MBytes Channels # Dual DR...Mobile Intel(R) 965 Express Chipset Family Me...
Computer Manufacturer/Model Number
Toshiba Satellite L315
OS
Win 7 Ultimate x64
CPU
Intel Pentium T2390 @ 1.86GHz Merom 65nm Technology
Motherboard
TOSHIBA Satellite L310 (U2E1)
Memory
Type DDR2 Size 3072 MBytes Channels # Dual DRAM Frequency 26
Graphics Card(s)
Mobile Intel(R) 965 Express Chipset Family Memory 384 MB
Sound Card
Digital Audio (S/PDIF) (High Definition Audio Device)
Monitor(s) Displays
Generic PnP Monitor on Mobile Intel 965 Express Chipset Fami
Screen Resolution
1280x800 pixels
Hard Drives
Hitachi HTS543216L9A300
WD 5000BEV External USB Device
WDC WD32 00BEVT-00A23T0 USB Device
It still won't read blank media,tells me I need to format. Using Maxell, Sony or Philips cds and dvds.
 

My Computer My Computer

At a glance

Win 7 Ultimate x64Intel Pentium T2390 @ 1.86GHz Merom 65nm Tech...Type DDR2 Size 3072 MBytes Channels # Dual DR...Mobile Intel(R) 965 Express Chipset Family Me...
Computer Manufacturer/Model Number
Toshiba Satellite L315
OS
Win 7 Ultimate x64
CPU
Intel Pentium T2390 @ 1.86GHz Merom 65nm Technology
Motherboard
TOSHIBA Satellite L310 (U2E1)
Memory
Type DDR2 Size 3072 MBytes Channels # Dual DRAM Frequency 26
Graphics Card(s)
Mobile Intel(R) 965 Express Chipset Family Memory 384 MB
Sound Card
Digital Audio (S/PDIF) (High Definition Audio Device)
Monitor(s) Displays
Generic PnP Monitor on Mobile Intel 965 Express Chipset Fami
Screen Resolution
1280x800 pixels
Hard Drives
Hitachi HTS543216L9A300
WD 5000BEV External USB Device
WDC WD32 00BEVT-00A23T0 USB Device
Why can't this be solved? This is obviouly a problem for many people. I can't backup my system or burn anything. I have uninstalleded all third-party burning software. Now I'm going to uninstall iTunes again.
 

My Computer My Computer

At a glance

Win 7 Ultimate x64Intel Pentium T2390 @ 1.86GHz Merom 65nm Tech...Type DDR2 Size 3072 MBytes Channels # Dual DR...Mobile Intel(R) 965 Express Chipset Family Me...
Computer Manufacturer/Model Number
Toshiba Satellite L315
OS
Win 7 Ultimate x64
CPU
Intel Pentium T2390 @ 1.86GHz Merom 65nm Technology
Motherboard
TOSHIBA Satellite L310 (U2E1)
Memory
Type DDR2 Size 3072 MBytes Channels # Dual DRAM Frequency 26
Graphics Card(s)
Mobile Intel(R) 965 Express Chipset Family Memory 384 MB
Sound Card
Digital Audio (S/PDIF) (High Definition Audio Device)
Monitor(s) Displays
Generic PnP Monitor on Mobile Intel 965 Express Chipset Fami
Screen Resolution
1280x800 pixels
Hard Drives
Hitachi HTS543216L9A300
WD 5000BEV External USB Device
WDC WD32 00BEVT-00A23T0 USB Device
Dreshanda: You hardware specs do not tell if you have a custom built pc or a branded one, but, I stumbled over a similar issue and in my case it was not related to W7 as such.
Turns out I set the SATA channels the DVD's are on in AHCI mode. In BIOS.
So if you have reviewed and altered any settings in the BIOS, there are many reasons for this, have a peek at that.
 

My Computer My Computer

At a glance

W10 ProAMD Ryzen 5 2600X32 GB DDR4AMD Radeon RX 5600 XT
Computer type
PC/Desktop
Computer Manufacturer/Model Number
Main WKS/Gaming Sloth
OS
W10 Pro
CPU
AMD Ryzen 5 2600X
Motherboard
Asus TUF B450M-PRO-GAMING
Memory
32 GB DDR4
Graphics Card(s)
AMD Radeon RX 5600 XT
Sound Card
Generic Motherboard
Monitor(s) Displays
2 x Dell 24" LED P2415Q
Screen Resolution
2 x 3840 x 2160
Hard Drives
Samsung NVME
PSU
750 W
Case
Fractal Design
Cooling
Fractal Design
Keyboard
Roccat Horde AIMO
Mouse
Logitech G703
Internet Speed
ADSL 30 MBit
Antivirus
Bitdefender
Browser
Firefox
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