|19 Oct 2010||#1|
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Problems with eSATA/USB combo HDD
Iíve recently got myself a Dell Vostro 3700 laptop and a Verbatim eSATA/USB Combo 500GB HDD. The laptop is running Windows 7 Professional, and has the correct powered eSATA/USB socket for the portable HDD.
The harddrive itself seems to run fine. Iíve used it successfully via USB with my Win XP desktop and via USB cable (either direct USB socket or the combo eSATA/USB socket) on the new Windows 7 laptop. It pops up as you expect a USB device to. When I try to use it via eSATA it:
∑ Usually doesnít show up at all in My Computer. Though sometimes shows up in My Computer as an unnamed empty drive that canít be used
∑ In device manager the drive (Samsung HM-500JI I think) usually shows up, but often causes device manager to stop responding until I pull the eSATA plug)
It appears from this that the drive must be getting sufficient power (it spins up and the blue light comes on) and the power is coming from the USB part of the combo socket, and USB works fine.
The laptop seems to be seeing the drive, but Windows 7 doesnít always and when it does it tends to cause programs to stop responding. Is this likely to be a driver issue?
I believe SATA should be hot swappable, is that correct? What I want is to use this drive how the USB works (pops up when connected, then drag and drop etc) but with increased speed. The eSATA port on the laptop was part of the reason I went for it, and I bought the hard-drive based on the powered eSATA connection.
Can anyone advise anything to try? I have email Verbatim already but waiting for a reply. I am trying to get hold of Dell but my service tag is not recognised on their website so I canít get through to their support yet.
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