Unfortunately for me I've actually already tried the stuff on that link that is actually the same link that creative sent to me when I emailed them. However I tried it again idk if I'm doing something wrong or what but it says in that link for code 28 Code 28 Recommended resolution Install the driver
You may be prompted to provide the path of the driver. Windows may have the driver built-in. If you are asked for the driver and you do not have it, you can try to download the latest driver from the hardware vendor’s Web site.
In the device Properties dialog box, click the Driver
tab, and then click Update Driver
to start the Hardware Update Wizard
. Follow the instructions to install the driver.
After trying to update again it said "Windows encountered a problem installing the driver for your software." "MTP Usb Device, the system cannot find the file specified"
I'm at a loss I don't know what to do. Based on what I read about that message on microsoft answers it recommended doing a repair install of windows 7 with a link to this site on repair installs and even thats not working either my install hangs while checking compatibility.
After trying to update a couple different things in device manager it would seem lots of files can't be found automatically. I don't know if that makes a difference or not however when I chose to to update from a specific location it usually works just not when I try to do it with the Mozaic.