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Windows 7: Wireless card dissapeared from device manager after Windows 7 installa

01 Nov 2010   #1

Windows 7
 
 
Wireless card dissapeared from device manager after Windows 7 installa

Hi there,
I have a Dell latitude e6500 which I have installed Windows 7 professional on (quite a clean install as was a newish machine).
After the install, I had no wireless connectivity so checked in device manager and my wireless card is just not there. It doesnít have an exclamation mark next to itÖitís just disappeared from the list.
Iíve searched for ages for help on the web to little avail. People are mostly saying to download the necessary drivers. Iíve tried this however I get an error message that says something along the lines of Ďyou donít have the hardware so the driver wonít be installedí
Itís probably worth mentioning that the wireless works fine with my Belkin USB wireless dongle.
Please help, as this is driving me nuts now and I really donít want to have to uninstall Windows 7 (how do you even do that?! and even if I did, would it make any difference?)
Probably also with mentioning that I am far from an IT expert!

Thank you so much for your help!


My System SpecsSystem Spec
.

01 Nov 2010   #2

 
 

Hi, welcome to the forums

Have a look on page 11 of the Latitude e6500 quick reference guide
Quote:

Use the wireless switch to enable or disable wireless network devices and the Wi-Fi Catcher Network Locator to locate networks. For more information about the wireless switch and the Wi-Fi Catcher Network Locator, see the
Dell Technology Guide on your computer or at support.dell.com. For information about connecting to the Internet, see "Connecting to the Internet" on page 16.


OS
My System SpecsSystem Spec
01 Nov 2010   #3

 
 

This is what you're looking for

Wireless card dissapeared from device manager after Windows 7 installa-3424892281_c084975f7a_b.jpg


My System SpecsSystem Spec
.


01 Nov 2010   #4

MS Windows 7 Ultimate SP1 64-bit
 
 

Sparklybikergirl,

Welcome to SevenForums.

Would you help us out by completing your system specs?

Here is one way:


HOW TO FILL OUT YOUR SYSTEM SPECS


In the line at the top of www.SevenForums.com you will see UserCP.
That is an abbreviation for User Control Panel.
Click on UserCP.
In the left-hand column, under Your Profile you will see Edit System Spec.
Click on Edit System Spec
You can copy and paste from the output of Speccy, Speccy - System Information - Free Download to fill out much of the info. Be sure to use the Other Info section of your System Specs for such info as your optical drive, your wireless adapter, your speakers, etc.



If you prefer, you can glean the info from:
WIN | type MSINFO32 | ENTER

WIN
is the key with the wavy flag.

or you download and use SIW SIW | Download

You can use that link when you want to impress your pseudo-techie friends.
My System SpecsSystem Spec
01 Nov 2010   #5

Win 8 Release candidate 8400
 
 

Quote   Quote: Originally Posted by Sparklybikergir View Post
Hi there,
I have a Dell latitude e6500 which I have installed Windows 7 professional on (quite a clean install as was a newish machine).
After the install, I had no wireless connectivity so checked in device manager and my wireless card is just not there. It doesnít have an exclamation mark next to itÖitís just disappeared from the list.
Iíve searched for ages for help on the web to little avail. People are mostly saying to download the necessary drivers. Iíve tried this however I get an error message that says something along the lines of Ďyou donít have the hardware so the driver wonít be installedí
Itís probably worth mentioning that the wireless works fine with my Belkin USB wireless dongle.
Please help, as this is driving me nuts now and I really donít want to have to uninstall Windows 7 (how do you even do that?! and even if I did, would it make any difference?)
Probably also with mentioning that I am far from an IT expert!

Thank you so much for your help!

Our pleasure what model belkin USB and win 7 64 bit or 32?


Have you looked here? Wireless G USB Network Adapter-F5D7050


Ken J
My System SpecsSystem Spec
01 Nov 2010   #6

Windows 7 x64 pro/ Windows 7 x86 Pro/ XP SP3 x86
 
 

If the card doesn't show up at all in Device Manager, drivers won't fix it.

It may be disabled in the BIOS, or the card may be loose in the socket. If you are upto it you can unscrew/unsnap the panel on the bottom of the machine and reseat the card, remove the battery to do this.

Another possibility is that the wireless card is simply bad.

If the machine is under warranty, take it to dell.
My System SpecsSystem Spec
01 Nov 2010   #7

Windows 7
 
 

Using 32bit.

The Belkin wireless G plus MIMO USB network adapter works fine, its just the internal wireless card that doesnt.

Standard spec is:
Wireless LAN:
Dell Wireless 1397 (802.11g)
Dell Wireless 1510 (802.11 a/g/n 2x2)
Intelģ WiFi Link 5100 [802.11a/g/n (1x2)]
Intel WiFi Link 5300 [802.11a/g/n (3x3)]

Have tried downloading the drives but it doesnt work as it doesnt see the hardware.

Eveything was fine before the Windows 7 install so I'm sure there is nothing physically wrong with the card. Could it be that it is just inherently incompatible with Windows 7?
If so, is it easy to change and how do I know which card to buy if i replace it.

Thanks so much for your help
My System SpecsSystem Spec
01 Nov 2010   #8

Windows 7
 
 

Quote   Quote: Originally Posted by Bill2 View Post
Another possibility is that the wireless card is simply bad.

If the machine is under warranty, take it to dell.
Not under warranty I'm afraid as I got it from a friend
My System SpecsSystem Spec
02 Nov 2010   #9

MS Windows 7 Ultimate SP1 64-bit
 
 

please complete your system specs.
My System SpecsSystem Spec
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