my new webcam crach pc !

hi all

i but a new webcam model microsoft vx-700 and its work withe windows 7 but some time when i make a video call on skype or msn or any think make the cam start my pc crach (not blue screen) just crash and some time work normaly and i use another web on the same pc i have the same proplem crash !

in device manger the cam show and drive up to date and wehen i use the cam to just make a call not video call
Nothing happens !!!! just wehen make a video call

so whats the proplem from windows or mothebord i tierd from this P.M

hope to hellp me


thanks (sorry about eng )

any help plz

up up up

Have you installed the latest driver from manufacturers web site? Just because windows says it's up to date doesn't mean it is. Always go to the source for driver updates. Also during an install of a device, sometimes the install gets corrupted so a uninstall and reinstall of device might be in order. Try this option first then we'll proceed from there if needed.

Also; check your system for any bugs...ie.. malware, spyware, adware and Virus's. These can play havoc with your system when trying to install hardware and software. Plus you'll know you have a clean system and piece of mind as well.

Key point for installing usb devices: is to install software first before for making the usb connection. This will cause problems every time.

i have the latest driver for this web cam and i have a program when i start the cam say to me " no web cam conected " but the mic is work good and i have norton intrnet securty 2011 and no any virous

i hate this proplem :@

Did you check your system for bugs? Download and run these and they can be found here.

FREE Great Programs for Windows 7

1. Malwarebytes
2. Spybot S&D
3. Ad-aware
4. Ccleaner
5. Auslogics Disk defrager
6. Auslogics registry defrager

This will insure your system is clean. Norton has been known to cause compatibility issues with software and hardware. Try disabling/uninstall it, then try running you web cam software. If Norton does turn out to be the culprit there are some great free Anti virus software out there which can also be found in above link. The top ones are MSE (Microsoft Security Essentials), AVG, Avast, Kapersky just to name a few.

any new help ? i think to buy a new motherbord
What do you think ?

bassfisher6522 said:

Did you check your system for bugs? Download and run these and they can be found here.

FREE Great Programs for Windows 7

1. Malwarebytes
2. Spybot S&D
3. Ad-aware
4. Ccleaner
5. Auslogics Disk defrager
6. Auslogics registry defrager

This will insure your system is clean. Norton has been known to cause compatibility issues with software and hardware. Try disabling/uninstall it, then try running you web cam software. If Norton does turn out to be the culprit there are some great free Anti virus software out there which can also be found in above link. The top ones are MSE (Microsoft Security Essentials), AVG, Avast, Kapersky just to name a few.

you are really amazing guy i will try do that :):)

In your spec's it shows you are using Windows 7 SP1. SP1 is not a final release but an evaluation release and I'm wondering if that is part of your issue. I also believe you mean your camera is a VX-7000 and not a VX-700 since there is not a VX-700 listed on the MS driver download page for webcams. If the following page is not where you got the latest download for your camera I suggest you download it from there and follow the installation instructions exactly. Software Download If this doesn't help I do suggest you revert to uninstalling SP1 and getting back to Windows 7 w/o the SP1 loaded, best of luck.

Future computer,

First, I don't believe you have a virus.

Now you received a list of nice little programs, but they are not going to fix your problem.

There is one thing I will suggest first.

Anti-virus programs and firewalls are notorious for CAUSING problems.

Here is how we eliminate that possible source of your problems.
100% uninstall Norton.
100% uninstall any Firewall program, except for Windows Firewall.
100% uninstall any malware or bad guy detector, such as, SpyBot.

Now install Microsoft Security Essentials, which incidentally the majority of the people working this forum use, and turn on Windows Firewall.

MSE - Microsoft Security Essentials

Now if after completing ALL of these steps, you still have a problem, then let us know.