Blu-Ray/DVD-Drive Disappears after Startup

sillygoose0 · 29 Nov 2010

bigred82 said:

I wish that was it but my bluray drive isn't in the top bay. There are 14 fans in my computer, one being a huge exhaust fan on top.

Aw thats a pity.. 14 fans? perhaps yours has caught a cold instead!
Hope you find the answer to your problem. Perhaps my post will show up on google for some people for who overheating is the answer so it was still worth putting up.
Cheers.

kword88 · 29 Nov 2010

bigred82 said:

I'm not exactly sure if i'm typing it correctly in CMD.exe

I typed: C:\[otherstuff]\Desktop\BH08LS20_200.exe

and it opened the program up and it still wouldn't recognize the drive.

I also tried: C:\[otherstuff]\Desktop\BH08LS20_200.exe update D:

And it didn't work.... am I typing it wrong?

was there a "readme" file that came with the firmware update? i think, from an elevated command prompt, you have to change the directory to your blu-ray drive, then type the rest of the command.

bigred82 · 29 Nov 2010

Yeah, there was a readme that came with it. I'll put it in a quotes box...

=========================

Never update the firmware if the problem you’re having is the drive
isn't seen by windows, won't write with the included software, or other
interface related problems, unless the firmware specifically states it
fixes the problem you are having. Firmware updates normally don't fix these
types of problems. Trying to update the firmware when there are interface
address these problems can damage the drive's firmware. An error when
updating the firmware is usually caused by a problem with the drive
interface or there is more than one drive connected to that IDE channel.

------------------
Version History
------------------
2.00
- Support Windows 7

--------------------
Supported Drives
--------------------

This firmware upgrade is for LG Branded drives. This upgrade is NOT
designed for drives manufactured for HP, IBM, Compaq, Dell or any
other OEM (Original Equipment Manufacturer) customers, please contact
the OEM for all firmware updates and support for your OEM drive.

------------------------
Upgrade Instructions
------------------------

This firmware software only works in windows mode with Windows
2000/XP/7. If you encounter problems in flashing the firmware or have
any questions, please contact our LG customer support line toll-free at
1-800-243-0000.

1. If you haven't already, download the firmware file and extract the zip
file.

2. Connect the drive to the secondary IDE channel as a master drive with
no other devices connected to that channel (Ignore if it's an SATA drive).
Start Windows and verify it can recognize the drive.

3. Close all other programs including: screen saver, and /or antivirus.
Do not open any programs or start any system functions during the
update as they can interfere with data transfer and damage the drive.

4. Open the firmware program.

5. Click the update button and do not touch or interfere with the drive
while the firmware is being upgraded. IMPORTANT - DO NOT INTERFERE WITH
THE DRIVE DURING THIS PROCESS. If an error occurs during the upgrade
process, or the upgrade process is cancelled during this process, damage
to the drive can occur.

6. When the upgrade is complete the screen should say FIRMWARE UPDATE
SUCCESSFUL. Re-boot your PC.

7. Enjoy!

If you experience any problems or have any questions, please contact LG
customer support at 1-800-243-0000.

kword88 · 29 Nov 2010

well, i guess the last thing to try is calling the customer support number...

formulaoz35 · 27 Jul 2011

I know this post is old but I'm just wondering if you ever found a solution? I am having the exact same problem with a new Lenovo B310. The OD and mainboard have been replaced so it doesn't appear to be a hardware problem. I am only able to get the DVD back by restoring the system constantly. I am now not installing Quicktime to see if that could be the problem. Would be great if you could let me know how you resolved the issue, thanks.