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Windows 7: Blu-Ray/DVD-Drive Disappears after Startup

14 Nov 2010   #1
bigred82

Windows 7 Professional 64bit
 
 
Blu-Ray/DVD-Drive Disappears after Startup

After I start my computer the blu-ray/dvd drive disappears from "my computer." It has the latest drivers. The BIOS recognizes that the drive is connected and I can see it when I load the bios. Windows does not recognize it in device manager after it disappears. I've tried a lot of the fixes I've read but nothing seems to work and it's about to drive me crazy. Please help!

My specs are:
Windows 7 Professional 64-bit
AMD Phenom 9850 Quad-Core 2.51gHz
Zalman CNPS9000 CPU Fan/heatsink
8.0GB DDR2 RAM
ASUS m4a78-e motherboard
LG BH08LS20 Blu-Ray Burner - connected via SATA cable
1.0TB Western Digital Caviar Black HD (via SATA)
Maxtor 150GB HD (via IDE)
HT Omega Claro Plus+ 7.1 Sound Card
Samsung 23" HDScreen
Saitek Eclipse USB Keyboard
Microsoft Wireless Laser Mouse 6000 v2.0
Antec Nine Hundred Two Case.


My System SpecsSystem Spec
.

14 Nov 2010   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Welcome to Seven Forums bigred82. It might be better if you listed the things you have tried, as we'll no doubt recommend them again. Such as removing the upper and lower filters. Switching the (SATA?) plug to another connector, etc.

A Guy
My System SpecsSystem Spec
15 Nov 2010   #3
kword88

windows 7 ultimate 64bit
 
 

My System SpecsSystem Spec
.


16 Nov 2010   #4
bigred82

Windows 7 Professional 64bit
 
 

Thanks for the welcome! I'm not sure what you mean by removing the upper and lower filters?

I've tried changing the SATA connection on the motherboard a couple of different times and it still happens. I'm going to check into those links... Thanks for reading and trying to help!
My System SpecsSystem Spec
16 Nov 2010   #5
bigred82

Windows 7 Professional 64bit
 
 

I ran both utilities and neither found my missing blu-ray drive... thanks for the links.
My System SpecsSystem Spec
16 Nov 2010   #6
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Does the drive show in windows anywhere? In device manager? With yellow exclamation marks?

Another link to try:

Your CD drive or DVD drive is missing or is not recognized by Windows or other programs

A Guy
My System SpecsSystem Spec
16 Nov 2010   #7
kword88

windows 7 ultimate 64bit
 
 

there .is a firmware update for that drive. i dont know if that will solve the problem because i couldnt find any documentation stating what it fixes:

LG Product Support for BH08LS20
My System SpecsSystem Spec
16 Nov 2010   #8
kword88

windows 7 ultimate 64bit
 
 

you might also try reinstalling/updating the SATA drivers and/or flashing the BIOS to the latest revision: ASUSTeK Computer Inc.-Support-

here are some SATA troubleshooting tips from asus: ASUSTeK Computer Inc. -Support- FAQ FAQ How to troubleshoot SATA problems
My System SpecsSystem Spec
19 Nov 2010   #9
bigred82

Windows 7 Professional 64bit
 
 

Thanks for the link but the microsoft self resolver didn't work, unfortunately.

Thanks for the firmware update for the LG bluray player. I am going to flash with those latest drivers when I restart and the drive appears (for a few short minutes) or else it may damage the drive... or so LG says with their warning:

Quote:
Never update the firmware if the problem you’re having is the drive
isn't seen by windows, won't write with the included software, or other
interface related problems, unless the firmware specifically states it
fixes the problem you are having. Firmware updates normally don't fix these
types of problems. Trying to update the firmware when there are interface
address these problems can damage the drive's firmware. An error when
updating the firmware is usually caused by a problem with the drive
interface or there is more than one drive connected to that IDE channel.
I've already updated my BIOS on the ASUS motherboard. This is absolutely a horrible problem to have. I'm afraid I may have to buy another drive or motherboard or both?
My System SpecsSystem Spec
19 Nov 2010   #10
bigred82

Windows 7 Professional 64bit
 
 

I read somewhere (and someone mentioned here) that deleting the lower and upper filters would be beneficial. How do I do that in regedit? I wouldn't know what I'm looking for to be completely honest.
My System SpecsSystem Spec
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 Blu-Ray/DVD-Drive Disappears after Startup




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