HDD Error: The request could not be performed because of an I/O device


  1. Posts : 3
    Windows 7 64bit Professional
       #1

    HDD Error: The request could not be performed because of an I/O device


    Hi

    I recently did a clean install of W7 Professional. I installed W7 first on the SSD. Once the operating system was running I then proceeded to add the internal HDD (500G Seagate). Unfortunately the system just does not seem to recognise the HDD.

    Device Manager:
    In Device Manager->Disk Drives:
    Drive 1: W7 sits on my 64G SSD and has the location 1 (1).
    Drive 2: The 2nd drive is an internal 500G HD that has the location 0 (0). The drop down box of Device Usage shows: "Use this device (enable)"

    Disk Management
    I went to the Disk Management but:
    a) only the Disk 1 is showing
    b) it is does not appear to be seeing the 2nd disk

    Computer Management
    I went into Computer Management and tried to enable the Disk. Unfortunately it has come up with "The request could ot be performed because of an I/O device error"

    The HD is an intertnal HD with Sata connectors.

    1) I changed the Sata ports but still no difference
    2) Windows says the drivers have loaded correctly and the device can be used
    3) I ran the Trouble Shooter but no issues were found.
    4)The same issues as above are occurring. Please see images below:

    http://img.whirltools.com/i/10123250637995193183.png
    http://img.whirltools.com/i/04344170743993264509.png

    Low Level Format
    Additionally I have tried to run a low level format. The software picked up both drive but when I went to format the drive i get the error below (see attachment)

    http://img.whirltools.com/i/45491907152525965670.png

    Power
    Finally I re-connected the the power and I could definitely hear the drive start up so I am cure there is power in the drive.

    Any help is greatly appreciated.
      My Computer


  2. Posts : 150
    Windows 7 Ultimate 64-Bit
       #2

    Download and run Seatools in DOS mode from CD and see what this brings up! Sounds like a DOA HDD!! The issue isnt with it being recognised as it clearly is in device manager but it being written to hence the I/O error!
      My Computer


  3. Posts : 3
    Windows 7 64bit Professional
    Thread Starter
       #3

    Sorry I should have mentioned that I had already run Seatools but not in DOS mode. It could not pick up the drive.

    I think it is time to throw away the HD and get a new one
      My Computer


  4. Posts : 150
    Windows 7 Ultimate 64-Bit
       #4

    Run it in DOS mode! It will give you a better description of whats happening! Have you tried different cables to rule out a faulty SATA cable? Highly unlikely but worth a shot!
      My Computer


  5. Posts : 3
    Windows 7 64bit Professional
    Thread Starter
       #5

    OK. Question: How do I run in DOS mode? Don't believe i have done that before..learning...
      My Computer


 

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