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Windows 7: DVD playback locks up drive and explorer

27 Nov 2010   #1

Windows 7 Home Premium 64 bit
DVD playback locks up drive and explorer

Hi, I have an Dell Inspiron 1525 running windows 7 32-bit and has a PBDS DVD+-RW DS8W1P ATA Device drive. Whenever I play DVDs back in any player my system locks up and my DVD drive will not eject or read the disk while Explorer is at a standstill and task manager can't even kill the process. I have tried flashing the firmware on the drive which completed successfully and had some improvement but the symptoms still occur. My DVD drive is region one and this occurs in multiple DVDs so my discs aren't scratched. Also I am able to run and install software from DVDs as well as read files and burn discs.

also here is the crash information for the failures
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Hang Signature: 4972
Hang Type: 0
OS Version: 6.1.7600.
Locale ID: 1033
Additional Hang Signature 1: 497227662588a1f40785eb4877026607
Additional Hang Signature 2: 3c9b
Additional Hang Signature 3: 3c9b709b391f974f526f30cdb4411fec
Additional Hang Signature 4: 4972
Additional Hang Signature 5: 497227662588a1f40785eb4877026607
Additional Hang Signature 6: 3c9b
Additional Hang Signature 7: 3c9b709b391f974f526f30cdb4411fec

Below is the Binary Data

- System

- Provider

[ Name] Application Hang

- EventID 1002

[ Qualifiers] 0

Level 2

Task 101

Keywords 0x80000000000000

- TimeCreated

[ SystemTime] 2010-11-21T22:00:48.000000000Z

EventRecordID 630

Channel Application

Computer Amanda-1525

- EventData








Binary data:

In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000

In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

and here is the process explorer stack for explorer.exe


Any help would be appreciated as I am completely puzzled on this one thanks!

My System SpecsSystem Spec
27 Nov 2010   #2

Windows 7 Ultimate 32bit

Quote   Quote: Originally Posted by topazkitty View Post
..... Whenever I play DVDs back in any player my system locks up and my DVD drive will not eject or read the disk.....
That "any player" immediately rings alarm bells in my mind. Too many players and too many codec packs is a sure recipe for inviting problems with playback.

So could it be the cause of your problem? Though I am not not sure, it should be no problem to uninstall all such players and codec packs and see if the problem is resolved. You may also uninstall the optical drive from the Device Manager and let Windows install the necessary driver on reboot.

Good luck.
My System SpecsSystem Spec
27 Nov 2010   #3

win 7 X64 Ultimate SP1
Rom Deck

The last time that happend to me the rom deck was bad.
My System SpecsSystem Spec
27 Nov 2010   #4

Windows 7 Ultimate 32bit

Sometimes we do tend to overlook the obvious, but here the OP has stated that the drive reads and writes other DVDs without any problem. So it is quite unlikely that the optical drive is defective.

The application hang is related to some software.

Two years back, when a poster brought out that IE hangs ( may be in Vista Forum), Brink had suggested that he reset his IE and that resolved the problem. It was an add-on that was responsible for the Application HangB1.
My System SpecsSystem Spec
29 Nov 2010   #5

Windows 7 Home Premium 64 bit

hi, thanks for responding however I have clean install windows 7 several times used the default media player no codec packs and no other applications and the issue still occurs. So I don't think it is my application installs causing the problem. On another install The only application I have installed with it is VLC media player and it still occurs with that or the picture will be garbled.

Attached is the Picture of the Resource monitor wait chain of crash

Attached Images
My System SpecsSystem Spec

 DVD playback locks up drive and explorer

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