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Windows 7: DVD playback locks up drive and explorer

27 Nov 2010   #1

Windows 7 Home Premium 64 bit
 
 
DVD playback locks up drive and explorer

Hi, I have an Dell Inspiron 1525 running windows 7 32-bit and has a PBDS DVD+-RW DS8W1P ATA Device drive. Whenever I play DVDs back in any player my system locks up and my DVD drive will not eject or read the disk while Explorer is at a standstill and task manager can't even kill the process. I have tried flashing the firmware on the drive which completed successfully and had some improvement but the symptoms still occur. My DVD drive is region one and this occurs in multiple DVDs so my discs aren't scratched. Also I am able to run and install software from DVDs as well as read files and burn discs.

also here is the crash information for the failures
Description:
A problem caused this program to stop interacting with Windows.

Problem signature:
Problem Event Name: AppHangB1
Application Name: explorer.exe
Application Version: 6.1.7600.16450
Application Timestamp: 4aeba271
Hang Signature: 4972
Hang Type: 0
OS Version: 6.1.7600.2.0.0.256.4
Locale ID: 1033
Additional Hang Signature 1: 497227662588a1f40785eb4877026607
Additional Hang Signature 2: 3c9b
Additional Hang Signature 3: 3c9b709b391f974f526f30cdb4411fec
Additional Hang Signature 4: 4972
Additional Hang Signature 5: 497227662588a1f40785eb4877026607
Additional Hang Signature 6: 3c9b
Additional Hang Signature 7: 3c9b709b391f974f526f30cdb4411fec

Below is the Binary Data

- System

- Provider


[ Name] Application Hang


- EventID 1002


[ Qualifiers] 0



Level 2


Task 101


Keywords 0x80000000000000

- TimeCreated


[ SystemTime] 2010-11-21T22:00:48.000000000Z



EventRecordID 630


Channel Application


Computer Amanda-1525


Security
- EventData


Explorer.EXE


6.1.7600.16450


900


01cb89c71f7deeed


60000


C:\Windows\Explorer.EXE


9c22aab3-f5ba-11df-929a-00219be44ba7


55006E006B006E006F0077006E0000000000
Binary data:

In Words
0000: 006E0055 006E006B 0077006F 0000006E
0008: 0000

In Bytes
0000: 55 00 6E 00 6B 00 6E 00 U.n.k.n.
0008: 6F 00 77 00 6E 00 00 00 o.w.n...
0010: 00 00 ..

and here is the process explorer stack for explorer.exe

ntdll.dll!KiFastSystemCallRet
kernel32.dll!WaitForMultipleObjectsEx+0x8e
USER32.dll!GetMessageW+0x127
USER32.dll!MsgWaitForMultipleObjects+0x1f
EXPLORERFRAME.dll!Ordinal134+0x87f
EXPLORERFRAME.dll!Ordinal110+0x85ae3
explorer.exe+0x52454
explorer.exe+0x2aa50
kernel32.dll!BaseThreadInitThunk+0x12
ntdll.dll!RtlInitializeExceptionChain+0x63
ntdll.dll!RtlInitializeExceptionChain+0x36


Any help would be appreciated as I am completely puzzled on this one thanks!

My System SpecsSystem Spec
.

27 Nov 2010   #2

Windows 7 Ultimate 32bit
 
 

Quote   Quote: Originally Posted by topazkitty View Post
..... Whenever I play DVDs back in any player my system locks up and my DVD drive will not eject or read the disk.....
That "any player" immediately rings alarm bells in my mind. Too many players and too many codec packs is a sure recipe for inviting problems with playback.

So could it be the cause of your problem? Though I am not not sure, it should be no problem to uninstall all such players and codec packs and see if the problem is resolved. You may also uninstall the optical drive from the Device Manager and let Windows install the necessary driver on reboot.

Good luck.
My System SpecsSystem Spec
27 Nov 2010   #3

win 7 X64 Ultimate SP1
 
 
Rom Deck

The last time that happend to me the rom deck was bad.
My System SpecsSystem Spec
.


27 Nov 2010   #4

Windows 7 Ultimate 32bit
 
 

Sometimes we do tend to overlook the obvious, but here the OP has stated that the drive reads and writes other DVDs without any problem. So it is quite unlikely that the optical drive is defective.

The application hang is related to some software.

Two years back, when a poster brought out that IE hangs ( may be in Vista Forum), Brink had suggested that he reset his IE and that resolved the problem. It was an add-on that was responsible for the Application HangB1.
My System SpecsSystem Spec
29 Nov 2010   #5

Windows 7 Home Premium 64 bit
 
 

hi, thanks for responding however I have clean install windows 7 several times used the default media player no codec packs and no other applications and the issue still occurs. So I don't think it is my application installs causing the problem. On another install The only application I have installed with it is VLC media player and it still occurs with that or the picture will be garbled.

Attached is the Picture of the Resource monitor wait chain of crash


Attached Images
 
My System SpecsSystem Spec
Reply

 DVD playback locks up drive and explorer




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