I just got my new laptop this evening and I cannot get the DVD drive to open. Have a Dell xps and opted for the blueray dvd drive. When I press the button the light comes on and I can hear it trying to do something. I've tried right clicking on the drive in the menu and selecting "eject" but an error message pops up "an error occurred while ejecting 'BD-ROM Drive (D
'" I have also tried sticking a paperclip into the manual eject slot, all to no avail.
Anyone have any clue what the issue is/how to resolve it?