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Windows 7: maxtor external hard drive stopped working


02 Dec 2010   #1

windows 7 home premium 64 bit
 
 
maxtor external hard drive stopped working

I'm using Windows 7 Home Premium on a laptop with a Maxtor 320 GB external hard drive that I use for a back up, everything worked fine 2 days ago, this morning when I plug in the external hard drive my computer is telling me that the drive needs to be formatted before I can use it, when I try to open the drive in My Computer it tells me the "file or directory is corrupted or unreadable" I used Restore and that didn't fix anything, I'm a beginner and I'm lost trying to fix this problem, any ideas or suggestions will be appreciated - thanks

Robert


My System SpecsSystem Spec
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02 Dec 2010   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

rolemac, Welcome to SF. Please right click on drive and select properties and then tools select error - checking and tell us what it finds.
My System SpecsSystem Spec
02 Dec 2010   #3

windows 7 home premium 64 bit
 
 

thanks for the quick reply - it says "windows cannot check the disk, the disk cannot be accessed"
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02 Dec 2010   #4

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

I'm worried for you and your drive. Let's see if others have something to try but it sounds or doesn't sound good. Likely the drive died. I would call Maxtor and speak with them about things you can try to diagnose the issue!
My System SpecsSystem Spec
02 Dec 2010   #5

windows 7 home premium 64 bit
 
 

thanks again, I'd hate to lose what's on there, it'd be nice if I could find a solution
My System SpecsSystem Spec
02 Dec 2010   #6

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate 64
 
 

Man I totally understand and having it professionally retrieved is big bucks. Wait and see if others hit this post and offer a suggestion ! I'll check in from time to time. Cheers
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02 Dec 2010   #7
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

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02 Dec 2010   #8

Windows 7 Ultimate 64bit
 
 

Quote   Quote: Originally Posted by rolemac View Post
thanks again, I'd hate to lose what's on there, it'd be nice if I could find a solution
You won't lose your stuff if that is your backup drive and you used it properly.
A backup is a copy of what you have stored somewhere else. If you have stuff that is stored solely on the Maxtor External, then it isn't a proper backup. That would mean you are using it as a storage drive and not as a backup drive.

I have 14 drives attached to my machine, 1 of them is the OS drive, and 11 of them are storage drives and 2 are backup drives.
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 maxtor external hard drive stopped working




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