Keri,
More symptoms: If there are no print documents in queue, the printer icon says "Ready". As soon as I try to print something, such as a test page, "Printer Error" appears. If I cancel the print, the printer icon says "Ready". ????
Sinchi
Additional symptoms:
When I cancel the contents of the print queue, the printer icon says "Ready". As soon as I attempt to send a file it ends up in the print queue and and printer icon indicates "Error".
??????
Sinchi
OK. One more reboot. This time, turn the printer off and disconnect the USB cable from computer. Reboot computer. When computer is fully rebooted, turn printer on. When printer is fully booted, connect the cable.
Come back and tell what happened.
Kari
Hi again.
Found this: Installing the Printer with an Alternate Driver in Windows 7 for a USB Cable Connection - HP Customer Care (United States - English). (We have already made steps one and two, you can continue from step three.)
Kari
Kari,
Thanks for responding. Yes, I had found that HP site which gave explicit instructions for my printer. I had system restore point set up, so I tried the HP procedure twice. Same failed result: Printer would setup as Ready but fail when I attempted to send and something was in the Queue.
This was my wife's computer and she was anxious so I gave up on the on the HP Business Inkjet 1100 and bought her a new printer, which also has problems but installs and works. I will use the HP 1100 on another computer that has XP Pro.
Sinchi
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