Some USB mass storage devices don't work


  1. Posts : 3
    Windows 7 Ultimate 64-bit
       #1

    Some USB mass storage devices don't work


    They work in my other PC's though.

    When I plug them in, it fails to install the driver and in the device manager they are listed as Generic USB2.0 card (The drivers for this device are not installed. (Code 28)).

    I have the latest motherboard drivers/BIOS.

    (My system specs are filled in for further details).
      My Computer


  2. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #2

    Hello eforce, and welcome to Sevenforums

    Have you tried right clicking the device and clicking update driver>search internet for correct drivers?

    Are you positive you installed the (most recent) USB drivers for your motherboard, as they are required.

    If you would like, you can set windows to automatically search for drivers through windows update for you: Device Installation Settings
      My Computer


  3. Posts : 3
    Windows 7 Ultimate 64-bit
    Thread Starter
       #3

    DustSailor said:
    Hello eforce, and welcome to Sevenforums

    Have you tried right clicking the device and clicking update driver>search internet for correct drivers?

    Are you positive you installed the (most recent) USB drivers for your motherboard, as they are required.

    If you would like, you can set windows to automatically search for drivers through windows update for you: Device Installation Settings
    I have tried uninstall and re-installing the driver and the option to update via the internet.

    My motherboard uses AMD drivers as it uses an AMD chipset and they are the latest version, it's not like Intel boards where you have loads of different ones (unless Sapphire are just being lazy).
      My Computer


  4. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #4

    What are the differences between the devices? Some of them work and others do not?

    You have all windows updates installed?

    Do you have a 3rd party firewall installed? What antivirus are you using? Try temporarily disabling it to see if you notice any change.

    Have you done any registry editing?

    Enter your motherboard info here to search for other drivers: http://support.amd.com/us/Pages/AMDSupportHub.aspx
      My Computer


  5. Posts : 3
    Windows 7 Ultimate 64-bit
    Thread Starter
       #5

    DustSailor said:
    What are the differences between the devices? Some of them work and others do not?

    You have all windows updates installed?

    Do you have a 3rd party firewall installed? What antivirus are you using? Try temporarily disabling it to see if you notice any change.

    Have you done any registry editing?

    Enter your motherboard info here to search for other drivers: AMD Support & Drivers
    Turns out Sapphire were being lazy, very lazy, on their site they only had 8.8, the AMD site had 12.1, while this didn't fix the problem, guess it can't hurt to update.

    However, I checked Windows Update, my fatal mistake was ignoring the updates in italics (italics = supposedly non-essential?), installed them all, one of them on the Microsoft site there was a USB issue caused by W7 64-bit, so I think that was what did it, all USB devices work which originally didn't.

    Thanks!
      My Computer


  6. Posts : 2,588
    Microsoft Windows 8.1 Pro 64-bit
       #6

    Thats awesome, glad it is working for you

    If you can, mark the thread as "solved" so others may gain from your findings.
      My Computer


 

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