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Windows 7: 'Windows has recovered from an unexpected shutdown' - BlueScreen

31 Dec 2010   #1

Windows 7 64Gb
 
 
'Windows has recovered from an unexpected shutdown' - BlueScreen

Hi all,

New to the Forums so would appreciate any help on offer!

I have just purchased a new HP Pavillion dm3 laptop running Windows 7 64Gb. It has an AMD Athlon Neo X2 dual core processor.

Immediately after the initial setup (only within the past 24 hours) I have experienced various instances where the computer goes to a blue screen with various different scrolling diagnostics and actions before shutting down and restrating itself.

Upon reboot a message box appears with the heading:

'Windows has recovered from an unexpected shutdown'

In the box is the following information:

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7600.2.0.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 124
BCP1: 0000000000000000
BCP2: FFFFFA80047EF038
BCP3: 00000000F6002000
BCP4: 000000000000017A
OS Version: 6_1_7600
Service Pack: 0_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\123110-33259-01.dmp
C:\Users\Leon\AppData\Local\Temp\WER-2016936-0.sysdata.xml
Read our privacy statement online:
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C:\Windows\system32\en-US\erofflps.txt

If anyone has any ideas or suggestions as to how to repair this issues then that would be greatly appreciated.

Many thanks in advance and regards

Leon


My System SpecsSystem Spec
.

31 Dec 2010   #2

Microsoft Community Contributor Award Recipient

ME/XP/Vista/Win7
 
 

Check for any driver updates on the HP website.
My System SpecsSystem Spec
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 'Windows has recovered from an unexpected shutdown' - BlueScreen




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