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Windows 7: Sony Motion Eye Webcam - Dead

09 Jan 2011   #1
Phils Vaio

Windows 7 64 bit
 
 
Sony Motion Eye Webcam - Dead

There is no device in the Device Manager for the Sony Visual Communication Camera. I understand this is a Ricoh camera. Can anyone help me with getting this driver installed. I cannot locate it. I am using Windows 7 64 bit.


My System SpecsSystem Spec
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09 Jan 2011   #2
Here To Help

Windows 7 Pro x64 Bit
 
 

Try it on another computer and see if it works. Also please provide a link to the product information.
My System SpecsSystem Spec
09 Jan 2011   #3
Phils Vaio

Windows 7 64 bit
 
 

This webcam is an integral laptop camera installed in the lid of my laptop.
My System SpecsSystem Spec
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09 Jan 2011   #4
The Howling Wolves

Windows 7 Home Premium 64bit
 
 

Phil check #6 and #9 in this thread for your problem.
sony visual communication camera vgp-vcc2

Post back on your findings..
My System SpecsSystem Spec
09 Jan 2011   #5
Here To Help

Windows 7 Pro x64 Bit
 
 

Ok, now I understand. I have see in some laptops that the webcam will not install until the grafic card driver is installed. I have seen this only on Nvidia based laptops. I don't know what laptop you have but make sure the grafic card driver is installed and just not the generic microsoft one.
My System SpecsSystem Spec
11 Jan 2011   #6
Phils Vaio

Windows 7 64 bit
 
 
Webcam working!

First: Thanks for your replies here on this forum.

My post at Sony support forum:
"After many hours of un-installing, installing, searching forums for answers, etc, I finally fixed this problem myself. The Imaging Device (Sony Visual Camera or Motion Eye) was not present in the Device Manager. I simply could not get the driver to appear. Finally after 12 hrs of working on this in desperation, I decided to unplug the USB camera in the top of my laptop lid. It is a very tiny connector, but I got it disconnected. I then re-started. Shut down and then plugged it back in. THE DRIVERS THEN INSTALLED! HALLELUJAH!"

Bottom line, I tried to follow Sony's own recommended driver install order (ugrade from Vista to Windows7) but it would not work. Some of their drivers would not install. Someone here posted that the Intel Graphics driver needed to be installed first. I believe that may have been the problem because I remember I couldn't get it to install until later. Thanks for the help.
My System SpecsSystem Spec
11 Jan 2011   #7
Phils Vaio

Windows 7 64 bit
 
 
Webcam, Graphics Driver

Quote   Quote: Originally Posted by Here To Help View Post
Ok, now I understand. I have see in some laptops that the webcam will not install until the grafic card driver is installed. I have seen this only on Nvidia based laptops. I don't know what laptop you have but make sure the grafic card driver is installed and just not the generic microsoft one.
Here to Help, I believe you are absolutely correct!

I wish I had asked you many frustrating hours ago. The only help I got from the Sony forum was to basically start my installation over again (over my dead body!). When trying to follow their recommended order for installing drivers, I recall that step 8, the Intel Graphics Driver (INVID-70205985-64.exe, ver 8.15.10.1855) would not install. It gave the error message of "This driver is for Windows Vista Only". Later on it did install however. I'm not sure why it installed later, maybe because of some other driver I installed. That's when I unplugged the Webcam, restarted, plugged it back in, restarted, and the Webcam drivers then installed. Whew!

Thanks for your help!
My System SpecsSystem Spec
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 Sony Motion Eye Webcam - Dead




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