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Windows 7: External hdd problems

11 Jan 2011   #1
skald89

windows 7 64bit
 
 
External hdd problems

I have had my WD 1.5tb (WDBAAU0015HBK-NESN link [amazon.com] ) drive for over a year. I only use it to put stuff on and take stuff off the drive. I would say 99% of the time that I have owned the drive it has just sat there collecting dust and not plugged in.

The other day I was copying something off the drive and it dropped for the first time slowly from my coffee table, a 1.5 foot drop. The file transfer froze so I canceled it and took my drive out. Last night I tried plugging it in and on my second try it was recognized normally by my computer. It was running a little slow and i tried copying a file again and it froze in the middle. I closed everything from the drive and unplugged it.

I tried putting it back in and this where all the problems began. It wouldnt show up in My Computer. If I put my ear on the drive I can hear it spinning, grinding a little and making clanking noises. I can only hear the noises if I put my ear next to it even when I take it out of the enclosure. The drive continues to make regular whining noises and in a few minutes starts to slow down and I can hear it just stop. It does show up on Device Manager.

I have tried Data Lifeguard Diagnostic for Windows from WD website. It sometimes recognizes the drive and sometimes does not. When it does it seems to only recognize around 300gb as the drive size which may be the size of data I have stored. I ran the tests and it failed in the first minute with too many bad sectors.

Whenever I have the external drive plugged in:
-Any other usb or external drive does not show up either.
-While turning on the computer it gets stuck at the windows logo.

I just tried Spinrite and it doesnt even recognize my External drive.

What can i do??? I just want a few stuff from the drive and the rest I could live with out worse comes to worse.




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External hdd problems-after-pressing-populate.png External hdd problems-details.png External hdd problems-driver.png External hdd problems-general.png External hdd problems-policies-properties-disk-management.png External hdd problems-volumes.png 
My System SpecsSystem Spec
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11 Jan 2011   #2
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Copy whatever valuable data may be on the disk to another disk ASAP.

Then continue with diagnostics from WD or other tools. Does it pass SMART tests?

Sounds as if you had a head crash of some type when you dropped it and it's going out of business, however slowly. Chalk it up to clumsiness and bad luck.
My System SpecsSystem Spec
11 Jan 2011   #3
skald89

windows 7 64bit
 
 

I cant get access to the hard drive files at all. It fails all the WD tests

Whenever I have the external drive plugged in:
-Any other usb or external drive does not show up either.
-While turning on the computer it gets stuck at the windows logo.
My System SpecsSystem Spec
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11 Jan 2011   #4
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Then it looks kaput to me. If you can't access it, your other choice is to pay somewhere north of $500 or $1000 to get your data off it. I gather it is not a backup drive, so you don't have other copies of the files in question.

You have to decide if data recovery cost is worthwhile.

I have heard of homegrown heroic methods of drive resuscitation involving freezers, but don't know if they would apply in your case.

You might try diagnostics from sources other than HD, but I wouldn't have high hopes. If you can't access it, you are probably out of luck.
My System SpecsSystem Spec
11 Jan 2011   #5
skald89

windows 7 64bit
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Then it looks kaput to me. If you can't access it, your other choice is to pay somewhere north of $500 or $1000 to get your data off it. I gather it is not a backup drive, so you don't have other copies of the files in question.

You have to decide if data recovery cost is worthwhile.

I have heard of homegrown heroic methods of drive resuscitation involving freezers, but don't know if they would apply in your case.

You might try diagnostics from sources other than HD, but I wouldn't have high hopes. If you can't access it, you are probably out of luck.
I dont get why it recognizes it as being connected as a WD drive but it doesnt show up in my computer or let me access the files. It even comes up as one of the drives to safely remove.
My System SpecsSystem Spec
11 Jan 2011   #6
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Well, it's one thing to be recognized/seen and another to have access to the data. It still receives electricity and spins, the motors still work, etc, but that doesn't mean it isn't damaged.
My System SpecsSystem Spec
11 Jan 2011   #7
skald89

windows 7 64bit
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post
Well, it's one thing to be recognized/seen and another to have access to the data. It still receives electricity and spins, the motors still work, etc, but that doesn't mean it isn't damaged.
In the first picture isnt that sign that it can read some data from it?
My System SpecsSystem Spec
11 Jan 2011   #8
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Quote   Quote: Originally Posted by skald89 View Post
Quote   Quote: Originally Posted by ignatzatsonic View Post
Well, it's one thing to be recognized/seen and another to have access to the data. It still receives electricity and spins, the motors still work, etc, but that doesn't mean it isn't damaged.
In the first picture isnt that sign that it can read some data from it?
I don't think so.

I don't see anything in any of the pix that indicates something is being read FROM THE SPINNING DISCS INSIDE THE DRIVE.

I don't see D: or C:

Drives have a bunch of info built into them on various chips on the circuit board. I'm not a drive engineer, but it seems to me that all the info in your pix comes from those chips as opposed to the discs in the drive--which is what you need to access.

I'm not saying you are completely out of luck, but I can't think of anything short of heroics and expense.
My System SpecsSystem Spec
11 Jan 2011   #9
skald89

windows 7 64bit
 
 

Quote   Quote: Originally Posted by ignatzatsonic View Post

I'm not saying you are completely out of luck, but I can't think of anything short of heroics and expense.
and by expense you mean data recovery companies?
My System SpecsSystem Spec
11 Jan 2011   #10
ignatzatsonic

Microsoft Community Contributor Award Recipient

Windows 7 SP1, Home Premium, 64-bit
 
 

Quote   Quote: Originally Posted by skald89 View Post
Quote   Quote: Originally Posted by ignatzatsonic View Post

I'm not saying you are completely out of luck, but I can't think of anything short of heroics and expense.
and by expense you mean data recovery companies?
Yes.

That and heroics. Regarding heroics, just wait for more comment in this thread. There are various kinds of "recovery" tools, including partition recovery tools, but I am not well-versed in them. Ultimately, I'd think any consumer-level recovery tool would have to access the drive--which is exactly what you can't do at this time.

I'm assuming you've done obvious things like checking cables, etc.
My System SpecsSystem Spec
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