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Windows 7: losing device recognition


17 Jan 2011   #1

windows 7 home premium 64 bit
 
 
losing device recognition

My other half got a laptop with Win 7 just before Christmas and a PC with Win 7 last week. They both seem to be having problems with not being able to find attached devices that she's already been using.

Her laptop has continually been losing her tablet (Wacom Bamboo) even though the drivers have been installed and reinstalled. The only way to fix it seems to be to turn the computer off, unplug the tablet, restart the computer then plug in the tablet. It then works like nothing happened.

Her PC keeps losing the keyboard (Microsoft Digital Media Pro). She initially plugged it in and it worked without installing drivers. She left the computer for an extended period and it went into sleep mode, after she woke it back up the keyboard wasn't working. She restarted the computer but no change.

She then put the driver disk in the DVD drive only to find that the computer didn't recognise that it had a disk drive. She restarted again and the disk drive re-appeared, she ran the disk got a message that it wasn't compatible with Win 7, went to the Microsoft website and downloaded the Microsoft Digital Media Pro drivers for Win 7.

She restarted the computer and was using the keyboard with no problems. Then, after another break from the computer she came back to find it not recognising the keyboard anymore. She has restarted the computer still not recognised. She then switched off, unplugged, switched on, plugged back in still nothing.

I find it strange that both the tablet and keyboard worked without a problem on her old PC running Win XP and now two separate machines running Win 7 are having these very similar problems. Is this a known issue with Win 7? Is there something we can do to stop this from happening?

My System SpecsSystem Spec
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19 Jan 2011   #2

windows 7 home premium 64 bit
 
 

no ideas? no one else with the same problems?
My System SpecsSystem Spec
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 losing device recognition




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