Windows 7 Forums
Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: eSATA hard disk drive not detected when hotplugged

20 Jan 2011   #1
ischglhanna

Windows 7 Professional x64
 
 
eSATA hard disk drive not detected when hotplugged

Hello,

my situation is the following:

I'm still using Winxp x64 (SP2). My external WD hdd is connected via esata and I regularly switch it on while the computer is running. It is detected by windows within a few seconds. My SATA controller is configured to work in AHCI mode in the BIOS. When I want to switch it off again, I use the HotSwap! Utility to safely remove it (because it is not shown in the native Windows list of removable drives). So far, so good.

Now I installed Windows 7 x64. I try the same thing, but Windows just doesn't detect the drive when I switch it on while the OS is running. It's not even present in the device manager.
It is correctly detected when I switch the external hdd on before powering up the computer.
It is also correctly detected when the following sequence is followed:
1. unplug esata cable and switch off hdd
2. switch on computer and wait until win7 is up and running
3. turn on hdd
4. wait for hdd to spin up (can be heard)
5. plug in esata cable

Then I can also remove it in the Windows removable drive list in the tray icon bar. HOWEVER, when i switch it off again, unplug it, switch it on and plug it in, it is not detected anymore. I have to reboot then. Very strange behaviour.
I also tried the Hotswap! utility and its feature "scan for hardware changes", but it doesn't help.

FYI, the standard microsoft sata ahci driver is currently installed. I searched for an AMD driver, but I can't seem to find one. (It's a SB600 southbridge, the northbridge is amd 770)

Any suggestions would be great.

edit: View my system specs on the lefthand side for more information


My System SpecsSystem Spec
20 Jan 2011   #2
SailingNut

Windows 7 Ultimate x64
 
 

Just a wild guess, maybe need new firmware for the external enclosure or drive?
My System SpecsSystem Spec
20 Jan 2011   #3
pbcopter

Windows 7 Ultimate x64 SP1, Windows 8.1 Pro x64
 
 

My System SpecsSystem Spec
21 Jan 2011   #4
ischglhanna

Windows 7 Professional x64
 
 

Concerning the first question:

My enclosure can be seen here: HD + Ext. Geh easyNova 3,5 Zoll PRO-35SUS (PRO-35SUS / 4250287200082) - Produkte | easyNova (only in German, I guess)
No firmware update is available, only a win98 driver.

concerning the second question:

Yes, I've been on the Gigabyte site. However it doesn't really help. There are 3 downloads listed that sounded interesting but proved to be useless:

- "Chipset Driver (include sata raid driver)" is just the AMD RAID Xpert Utility and doesn't install a SATA driver
- "AMD Chipset Driver (include chipset\sata raid driver)" only contains Northbridge Filter Drivers but no stuff for the southbridge
- "ATi SATA2 RAID Driver (Preinstall driver, press F6 during Windows* setup to read from floppy)" contains a *.sys, *.inf and *.cat file, but Windows says the drivers are not compatible with the sata ahci controller.

so i'm still a bit clueless
My System SpecsSystem Spec
22 Jan 2011   #5
pmc

Windows 7 X86 SP1 V.741
 
 

All the software you need is here :

Software Posting
My System SpecsSystem Spec
22 Jan 2011   #6
Dave76

Microsoft Community Contributor Award Recipient

Windows 7 Ult x64 - SP1/ Windows 8 Pro x64
 
 

Sounds like it's in IDE mode, Check your BIOS and confirm it's in AHCI mode.
My System SpecsSystem Spec
24 Jan 2011   #7
ischglhanna

Windows 7 Professional x64
 
 

@pmc: the drivers on the site you posted don't update the sata controller either. the installer just tells me that all components are up-to-date

@Dave76: It's definitely in SATA -> AHCI mode, I've double checked it.
My System SpecsSystem Spec
24 Jan 2011   #8
GeneO

Windows 7 64 bit SP1. EFI boot partition, full EFI boot.
 
 

What SATA controller? Is this the onboard sata? Can you open up the device manager and display the sata controller information and post it here? When the drive is plugged in and working, can you display its device properties and post them here? The following is sorta what I am looking for for a start. I am assuming this is a SATA channel and not a SCSI one (like a jMicron or Marvell chipset). If it is the atter then post the SCSI device properties policcy tab.


Attached Thumbnails
-capture1.jpg  
Attached Images
 
My System SpecsSystem Spec
25 Jan 2011   #9
ischglhanna

Windows 7 Professional x64
 
 

yes, it is the onboard controller. (AMD 770 chipset with SB600 southbridge)

you mean something like this? it's in German but I think the structure of the dialogues should be the same.


Attached Thumbnails
-pic2.jpg  
Attached Images
  
My System SpecsSystem Spec
25 Jan 2011   #10
GeneO

Windows 7 64 bit SP1. EFI boot partition, full EFI boot.
 
 

You are using the standard Microsoft AHCI drivers that apparently have a known problem detecting hot-plugged hard drives. I was going to suggest you use the AMD AHCI drivers but came across the thread linked below. This thread also discusses the failure of MS AHCI drivers to detect hard drives that are plugged in.

You can try the AMD drivers - you could always revert back to the Microsoft drivers if they are a problem.

Avoid AMD AHCI driver at all costs - AnandTech Forums
My System SpecsSystem Spec
Reply

 eSATA hard disk drive not detected when hotplugged




Thread Tools





Similar help and support threads
Thread Forum
Windows has detected a hard disk problem. Hard drive failing?
Hey there guys, about six months ago I started receiving an error every few days on my computer on boot, and it was something along the lines of: 'pxe-rom: Check cable connection!'. To fix it I just used my Windows 7 install CD and it was fine, until whenever it'd happen again. Now, just about...
Hardware & Devices
eSATA drive not detected--can CrystalDiskInfo damage an eSATA drive
I plugged in my eSATA drive while CrystalDiskInfo was running and the computer froze. There was no way to regain control of the computer so I restarted. So now this eSATA drive is not recognized by the computer. The eSATA drive works in another computer. What's really weird is that...
BSOD Help and Support
ESATA hard drive not detected
Hi all ill try describe my problem I have a sata to esata adapter installed on my desktop but its not spinning up or working my hard drive. The hard drive has 3 ports Usb to usb Usb to dc power Esata to esata Over usb it works fine but when i use the esata and power cable the hard ...
Hardware & Devices
The Second Hard Disk Drive isn't Detected
My Secondary Hard Disk is detected somethimes and other time when i use normally my pc it disappear! And i have to reboot my pc to see it again.. other time i can't see even if i reboot the pc.. Two minutes ago i have open EasyBcd to change the boot configuration 'cause i've installed xp in this...
Hardware & Devices
External Hard Drive attached by eSATA not detected
Alright, so I have an 1TB Toshiba External Hard Drive and it has the option for either USB or eSATA. I had it attached by USB up til now cuz I didn't have an eSATA cable or port. Today, I went to MicroCenter and got an eSATA to eSATA cable and a port thing that has two eSATA females and two SATA...
Hardware & Devices
Hard Drive attached by eSATA is not detected
Hi. Just today I finally received my shipment of a WD HDD Newegg.com - Western Digital Caviar Black WD1001FALS 1TB 7200 RPM 32MB Cache SATA 3.0Gb/s 3.5" Internal Hard Drive -Bare Drive and a Rosewill Enclosure Newegg.com - Rosewill RX-358-S I put the hard drive in, made sure it was in the SATA...
Hardware & Devices

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 15:19.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App