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Windows 7: Bluetooth Adapter Issue

28 Jan 2011   #1

Windows 7 Home Premium 32bit
Bluetooth Adapter Issue

I am using Windows 7 HP32. I have a Microsoft Keyboard Elite and Mouse for Bluetooth. Both worked flawlessly with XP. Since upgrading to Windows 7 they do not work. The Device Manager shows the Bluetooth Adapter and says it is working. Problem is, when I go to Add A Device, it just keeps searching and searching and never finds my keyboard and mouse. I have been through many forums and tried the following:

1) Replacing the batteries in Keyboard and Mouse and making sure they are discoverable.
2) Getting updated drivers
3) Uninstalling and re-installing
4) Made sure the Bluetooth service is started and set to start automatically.
5) Tried Windows 7 Driver from Broadcom.
6) Tried Bluesoliel driver

In frustration, borrowed a Bluetooth adapter from work and that didn't work so then I went and bought a brand new IoGear Bluetooth Adapter that says it is Windows 7 Compatible. When plugged in to my USB, Windows 7 immediately recognized it and installed drivers. Still when I go to Add A Device, nothing found. I then updated the drivers (from Broadcom) and sill nothing. To make sure it is was not the keyboard and mouse, to took them over to my laptop with built-in Bluetooth and it would pair with them immediately.

Based on the above, it seems to me that Windows 7 is having a problem using Bluetooth to pair with devices.

Any help is greatly appreciated. Thank you.

My System SpecsSystem Spec

28 Jan 2011   #2

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

I don't think it is windows 7. I have a phone and a mouse paired to a Bluetooth stick with Broadcom drivers. They paired at first attempt. There is usually a button on the base of a mouse that you have to press to make it discoverable. I don't know about a keyboard though, I have never used one. There is also a checkbox on the options tab of the Bluetooth settings dialog to make the computer discoverable.
My System SpecsSystem Spec
28 Jan 2011   #3

Windows 7 Home Premium 32bit
Thanks but still not working

Thank you for your response. I am glad to hear that it is not impossible to get bluetooth to work with Windows 7, problem is I can't get it working. Yes I am aware that you have to press a button on the bottom of the mouse and keyboard during the pairing/discovery process and have been doing that every time I attempt to add those devices. I am also aware of the check box to make the computer discoverable. It is not checked on my machine and I thought that that was on for another device to discover your computer not for your computer to discover another device. I tried it and it did not make a difference.

Thank you.
My System SpecsSystem Spec

28 Jan 2011   #4

Microsoft Community Contributor Award Recipient

Microsoft Windows 7 Home Premium 64-bit 7601 Multiprocessor Free Service Pack 1

Shame. I can't think of anything else. Perhaps someone with a deeper knowledge of Bluetooth can pick this up.
My System SpecsSystem Spec

 Bluetooth Adapter Issue

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