Can't open Dvd/Cd drive

I want to install some software from my DVD/CD. In device manager under DVD/CD ROM Drives, I have 2 listings:
HL-DT-ST-DVD +- RW GS20N;
Magic ISO Virtual DVD-ROM000

When I check the properties on both I get This device is working properly. When I go to Computer under devices with removable storage I see DVD Drive (E:) and DVD RW Drive (Q:). When I right click on DVD Drive (E:) and select "eject" absolutely nothing happens. When I right click on DVD RW Drive (Q:). and select "eject" a green light flashes on the physical drive and a sound is made but the drive does not open. This is the same thing that happens when I press the physical eject button on the drive.

Why won't the drive open? I need to access it!!:(

little pin hole on the face of the drive -- stick a paper clip in it until the drive opens.

I have a Dell Precision M6500 laptop. I can see no pin hole on the face of the drive. Any other ideas?

This a slot or tray drive? This is what I get when searching that model number,

Documentation

which is a slot drive, nothing to open. If it is a tray drive then it is possible that the opening mechanism has had it, which if that is the case then it is time for a new drive.

As for the second one,

Magic ISO Virtual DVD-ROM000

not doing anything it says it in its name, it is a virtual drive created by MagicISO,

MagicISO - Convert BIN to ISO, Create, Edit, Burn, Extract ISO file, ISO/BIN converter/extractor/editor

Edit: You posted while I was typing,

thomasj said:

I have a Dell Precision M6500 laptop. I can see no pin hole on the face of the drive. Any other ideas?

details on it here,

Dell Precision M6500 Mobile Workstation Details | Dell Canada

which does show it as a slot drive so there is nothing to open, you just put the disk in the slot and it pulls it in itself.

Stormy, the Dell link you provided gave me all the info I needed. The drive is now working. Thanks.