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Windows 7: CD and DVD not working

13 Feb 2011   #1

Win7
 
 
CD and DVD not working

Neither one will read.Windows says their OK,but nothing.All I get when I try to start a disk is 'Files waiting to be written to the disk' an icon of desktop with configuration settings.Win is also telling me the disk is not formatted.Games that require the disk work ???????????

My System SpecsSystem Spec
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13 Feb 2011   #2
NoN

Windows 7 Professional SP1 - x64
 
 

Quote   Quote: Originally Posted by nementh View Post
Neither one will read.Windows says their OK,but nothing.All I get when I try to start a disk is 'Files waiting to be written to the disk' an icon of desktop with configuration settings.Win is also telling me the disk is not formatted.Games that require the disk work ???????????
Try those MS Fix-it Solutions:
Microsoft Fix it Solution Center: troubleshooting software issues


For CD/DVD:
http://support.microsoft.com/mats/cd...problems/en-us
My System SpecsSystem Spec
13 Feb 2011   #3

Win7
 
 

Tried that before I got here.
My System SpecsSystem Spec
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14 Feb 2011   #4
NoN

Windows 7 Professional SP1 - x64
 
 

Quote   Quote: Originally Posted by nementh View Post
Tried that before I got here.
So that might be a 3rd party burner using the UpperFilter & LowerFilter, that have to be deleted in the registry key.

Look at the screenshot for the registry path, then delete the two key (after having exported them to backup, just in case you need to put them back) "Upperfilter" & "LowerFilter".

Reboot and retry.


Attached Thumbnails
CD and DVD not working-capture.png  
My System SpecsSystem Spec
14 Feb 2011   #5

Win7 Pro 32-bit, Win8 Pro 32-bit
 
 

Gee ... could be lots of things ...

One possible hardware complication is, if they are SATA drives (most new ones are), how you have the connected to your motherboard. I recently built a new system and switched to using AHCI for my SATA drives -- including optical drives. I had all kinds of wierd problems with the optical drives.

So, I moved their cables to SATA plugs on the motherboard that were set for IDE (not AHCI) and have not had any problems since.
My System SpecsSystem Spec
14 Feb 2011   #6

Win7
 
 

OK, The system is a year old running Windows 7 ultimate,no 3rd party burner.I am trying to avoid a reinstall.It was running fine till 3/12. I tried to install turbo tax when I found the problem.
My System SpecsSystem Spec
14 Feb 2011   #7
NoN

Windows 7 Professional SP1 - x64
 
 

Did you uninstall Turbo Tax then retried?
My System SpecsSystem Spec
14 Feb 2011   #8

Win7
 
 

Uh,no it would not install,that is when I found the problem.
My System SpecsSystem Spec
15 Feb 2011   #9

 

Download the Intel Matrix Storage manager, running your system in AHCI mode can cause problems for optical drives. Having the matirx storage manger drivers installed will solve that problem.

Intel Matrix Storage Manager
My System SpecsSystem Spec
15 Feb 2011   #10

Win7
 
 

Says my system does not meet minimum requirements? Lets see I have an I7 975 EX,12G Ram,Windows 7 64 bit what else may I need?
My System SpecsSystem Spec
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 CD and DVD not working





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