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Windows 7: PC Not Closing Down Properly


25 Feb 2011   #1

Windows 7 64 bit
 
 
PC Not Closing Down Properly

My desktop PC running Windows 7 64 bit behaves erratically when I close it down using the Start Orb - shut down button. Sometimes it closes down fully - on other occasions the computer goes into a deep sleep, (the hard drive light continues to flash, the fans are running, the monitor screen goes off) but it will not respond to either the keyboard or the mouse, both of which are connected by USB cables. I then have to close down the computer by holding in the power button for about 10 seconds.

When I next require the computer it boots normally and seems oblivious to its shut-down problem.

I always ensure that no programs are running when I shut down the computer and cannot see any clues regarding what I was last doing before shut-down that might trigger a problem.

I have tried uninstalling and reinstalling the USB device drivers to no avail.

Any other suggetsions?

My System SpecsSystem Spec
.

25 Feb 2011   #2

 
 

Hi,

Are you by chance running any Norton products on your system as they have been known to cause random shutdown/sleep issues with Windows 7


OS
My System SpecsSystem Spec
25 Feb 2011   #3

Windows 7 64 bit
 
 

No - I abandoned Norton years ago. My software is just
IE8,
Windows Security Essentials,
Microsoft office 2010,
iTunes,
Photoshop Elements 7,
CCleaner,
Diskeeper 2010 (running in background)
Google Earth
Quick Time
OKI 5650 Colour Laser printer driver

PS: I installed Windows 7 PS1 yesterday but it has not made any difference.

I do not play any games and use the computer just for Email (gMail), internet browsing, office work, playing music, downloads to iPod and photo editing.
My System SpecsSystem Spec
.


25 Feb 2011   #4

Win 7 Ultimate 32bit
 
 

Well,, you can start by trying

SFC \scannow

to check the file system is ok.

Next, you might want to find out what Manufacturer HardDrive you have and run HDD Diags
As well as Memory Diags
My System SpecsSystem Spec
27 Feb 2011   #5

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Tepid View Post
Well,, you can start by trying

SFC \scannow

to check the file system is ok.

Next, you might want to find out what Manufacturer HardDrive you have and run HDD Diags
As well as Memory Diags

Tried all that - problem remains.
My System SpecsSystem Spec
27 Feb 2011   #6

Windows 7 Ultimate x64 SP1
 
 

Right-Click on the TaskBar and go to Properties than select "Start Menu" tab and see what is selected in the "Power button action"... by default it should be Shut Down. Seems like your is "Sleep".
My System SpecsSystem Spec
27 Feb 2011   #7

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by boogieboy View Post
Right-Click on the TaskBar and go to Properties than select "Start Menu" tab and see what is selected in the "Power button action"... by default it should be Shut Down. Seems like your is "Sleep".
It is set to "Shut Down"
My System SpecsSystem Spec
28 Feb 2011   #8

Windows 7
 
 

Quote:
but it will not respond to either the keyboard or the mouse, both of which are connected by USB cables.
Hi,
To the best of my knowledge when a computer is running in safe mode, the USB connections don't work. So when you say they don't respond, I am curious if you mean once the computer is set to shut off, if the USB connections get terminated. Have you and can you try a regular keyboard connection (PS2), and see if that makes the difference...Just curious.
My System SpecsSystem Spec
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 PC Not Closing Down Properly




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