Windows 7 Forums

Welcome to Windows 7 Forums. Our forum is dedicated to helping you find support and solutions for any problems regarding your Windows 7 PC be it Dell, HP, Acer, Asus or a custom build. We also provide an extensive Windows 7 tutorial section that covers a wide range of tips and tricks.


Windows 7: PC Not Closing Down Properly

25 Feb 2011   #1
AlanHo

Windows 7 64 bit
 
 
PC Not Closing Down Properly

My desktop PC running Windows 7 64 bit behaves erratically when I close it down using the Start Orb - shut down button. Sometimes it closes down fully - on other occasions the computer goes into a deep sleep, (the hard drive light continues to flash, the fans are running, the monitor screen goes off) but it will not respond to either the keyboard or the mouse, both of which are connected by USB cables. I then have to close down the computer by holding in the power button for about 10 seconds.

When I next require the computer it boots normally and seems oblivious to its shut-down problem.

I always ensure that no programs are running when I shut down the computer and cannot see any clues regarding what I was last doing before shut-down that might trigger a problem.

I have tried uninstalling and reinstalling the USB device drivers to no avail.

Any other suggetsions?


My System SpecsSystem Spec
.

25 Feb 2011   #2
Orbital Shark

 
 

Hi,

Are you by chance running any Norton products on your system as they have been known to cause random shutdown/sleep issues with Windows 7


OS
My System SpecsSystem Spec
25 Feb 2011   #3
AlanHo

Windows 7 64 bit
 
 

No - I abandoned Norton years ago. My software is just
IE8,
Windows Security Essentials,
Microsoft office 2010,
iTunes,
Photoshop Elements 7,
CCleaner,
Diskeeper 2010 (running in background)
Google Earth
Quick Time
OKI 5650 Colour Laser printer driver

PS: I installed Windows 7 PS1 yesterday but it has not made any difference.

I do not play any games and use the computer just for Email (gMail), internet browsing, office work, playing music, downloads to iPod and photo editing.
My System SpecsSystem Spec
.


25 Feb 2011   #4
Tepid

Win 7 Ultimate 32bit
 
 

Well,, you can start by trying

SFC \scannow

to check the file system is ok.

Next, you might want to find out what Manufacturer HardDrive you have and run HDD Diags
As well as Memory Diags
My System SpecsSystem Spec
27 Feb 2011   #5
AlanHo

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by Tepid View Post
Well,, you can start by trying

SFC \scannow

to check the file system is ok.

Next, you might want to find out what Manufacturer HardDrive you have and run HDD Diags
As well as Memory Diags

Tried all that - problem remains.
My System SpecsSystem Spec
27 Feb 2011   #6
boogieboy

Windows 7 Ultimate x64 SP1
 
 

Right-Click on the TaskBar and go to Properties than select "Start Menu" tab and see what is selected in the "Power button action"... by default it should be Shut Down. Seems like your is "Sleep".
My System SpecsSystem Spec
27 Feb 2011   #7
AlanHo

Windows 7 64 bit
 
 

Quote   Quote: Originally Posted by boogieboy View Post
Right-Click on the TaskBar and go to Properties than select "Start Menu" tab and see what is selected in the "Power button action"... by default it should be Shut Down. Seems like your is "Sleep".
It is set to "Shut Down"
My System SpecsSystem Spec
28 Feb 2011   #8
Master Green

Windows 7
 
 

Quote:
but it will not respond to either the keyboard or the mouse, both of which are connected by USB cables.
Hi,
To the best of my knowledge when a computer is running in safe mode, the USB connections don't work. So when you say they don't respond, I am curious if you mean once the computer is set to shut off, if the USB connections get terminated. Have you and can you try a regular keyboard connection (PS2), and see if that makes the difference...Just curious.
My System SpecsSystem Spec
Reply

 PC Not Closing Down Properly




Thread Tools





Similar help and support threads
Thread Forum
BSOD at random times when closing pc or closing browser/applications
Since a few weeks ago after I installed Windows 7 x64 I keep on getting random BSOD but not frequently (number of 3). First one I really didnt paid attention how it happen but the second one was after exiting a game of Counter Strike Global Offensive and entering teamspeak to talk after a few...
BSOD Help and Support
BSOD when resizing/closing World of Warcraft, also when closing Chrome
Hello everyone, I'm having the issue noted above. BSODs attribute the crash to either one of two files: cdd.dll (most commonly) and win32k.sys (only once). Screen turns jagged, goes black and then BSOD but only occasionally. I've had this crashes happen to me only 4 times in a whole week already....
BSOD Help and Support
not installing properly, one HDD may not be recognized properly
okay so I'm trying to install a new copy of Win7 onto my machine. i usually have my main drive as a RAID 0 setup of two WD 500Gb sata3 HDD's. the problems first started upon first attempt. BIOS recognized my RAID, windows also recognized my RAID with full capacity. install went great until it...
Installation & Setup
BSOD while closing the PC or closing some games, CDD.dll error
I need some help , sometimes when i try close the PC my screen gets error and it doesn't shut down, and when i start or close some games it gets me the BSOD error saying that there is a problem with cdd.dll Adress 972CB768 base at 872C0000 date stamp 4a5bd922
BSOD Help and Support
Closing
Is 'File/Exit' gone completely in Windows 7? Am I now supposed to close from the red X in far right top? :sarc:
General Discussion
help! IE has a 10-second delay when closing
I have Windows 7, been using it a couple months. Suddenly, beginning yesterday, when I click the X to close my IE browser, there's about a 10-second delay before it disappears. Every time. It's really annoying, especially since it's a new problem. I'm not saying it's a W7 problem, but...
Browsers & Mail

Our Sites

Site Links

About Us

Find Us

Windows 7 Forums is an independent web site and has not been authorized, sponsored, or otherwise approved by Microsoft Corporation. "Windows 7" and related materials are trademarks of Microsoft Corp.

Designer Media Ltd

All times are GMT -5. The time now is 10:13.

Twitter Facebook Google+



Windows 7 Forums

Seven Forums Android App Seven Forums IOS App