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Windows 7: Help! The selected fingerprint reader has no management application

27 Feb 2011   #1
RoloDman

7 Ultimate 64 bit Service Pack 1
 
 
Help! The selected fingerprint reader has no management application

I am trying to get my notebooks fingerprint reader to work but I am getting an error message. Please see attached images

Is there a way to get the software?

thank you for your time




Attached Thumbnails
-capture2.png   -capture3.png  
Attached Images
 
My System SpecsSystem Spec
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27 Feb 2011   #2
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Did some digging, and while I see some threads with people with problems, they most suggest trying the drivers, which are not easy to locate! Go to

custom gaming laptops - Welcome to Sager Notebooks

Click on driver downloads, accept the agreement, then click on your model#. You will see these choices. It might be the Entrance Guard, or Safety Guard, I just can't tell.

-sager.jpg

I'd suggest posting on their forum, or contacting support.

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Right click that driver in device manager, and try to find an update. Good luck.

I also found this link when looking for the fingerprint reader driver, it is for Lenovo, but it's made by the company that makes the reader.

http://www.driverengine.com/asp/drvi...iverid=1361901

A Guy


My System SpecsSystem Spec
27 Feb 2011   #3
RoloDman

7 Ultimate 64 bit Service Pack 1
 
 

The last link you posted worked great. Thanks a bunch

all I needed to do was create the directory path and place the "enroll.exe" in it. Now Windows is jiving nicely with the fingerprint software/hardware
My System SpecsSystem Spec
.


27 Feb 2011   #4
A Guy

Microsoft Community Contributor Award Recipient

Windows 7 Home Premium x64 SP1
 
 

Quote   Quote: Originally Posted by RoloDman View Post
The last link you posted worked great. Thanks a bunch

all I needed to do was create the directory path and place the "enroll.exe" in it. Now Windows is jiving nicely with the fingerprint software/hardware
Sweet, glad you got it sorted

A Guy
My System SpecsSystem Spec
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 Help! The selected fingerprint reader has no management application




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