Microsoft Mouse Meltdown!

jeffrkim · 13 Mar 2011

Hi, my girlfriend bout a Microsoft wireless mouse: Microsoft Wireless Mobile Mouse 6000.
She seemed to like the mouse, and used it for about two weeks for her desktop.
One day, she called me crying, saying she burned her hand by the "melted" mouse receiver. So I went down to her room and saw the receiver all melted down on her HP desktop. I had to pull out the metal part of usb receiver by tweezers.
I am so mad!

How can this happen? Seems like short circuit or something... I want to even sue microsoft .. at least to get a refund or replacement. Can anybody tell me what I should do? Thank you, Jeff

Night Hawk · 13 Mar 2011

"Get on the horn to MS and let them hear about it!" would be one answer. Another if you have the receipt is return for refund at the store it purchased from. Obviously it was due to a manufacturer's defect that got out.

Typically MS is a software company where other companies are under contracts to manufacture the hardwares they sell. Aparently some QC slipped up and missed that one!

It's a shame seeing that one since generally their hard wired models are durable as well as the keyboards.

I would advise trying to get the refund if not exchange for it however.

Britjoe · 13 Mar 2011

Ive had two ARC keyboards, the USB keys get so hot that they stopped working, but when I pulled them out of my tower there were so hot I could barely touch them, One original purchased and a Replacement sent out from Mircosoft, The third one is on its way, but this time they upgraded me to a blue tooth keyboard. I dont know what to think about em.

Microsoft have been very good replacing them, and the service was very good, Id email the support centre they will give you a case # and a phone number to call.

by the way this has nothing to do with my hardware, cause everything else that go's in to the front ports USB memory keys etc has never had a problem