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Windows 7: External Hard Drive installed but not showing up on My Computer


15 Mar 2011   #11
whs
Microsoft MVP

Vista, Windows7, Mint Mate, Zorin, Windows 8
 
 

Quote   Quote: Originally Posted by BmBranch View Post
I've attached a screen shot of the disk management screen. When right clicking the open option isnt even visible.
Assign a drive letter to the disk (first option shown on your snip). Without a drive letter, your disk will be "invisible".

My System SpecsSystem Spec
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16 Mar 2011   #12

MS Windows 7 Home Premium 64-bit SP1
 
 

Dear BmBranch,
I have read about a similar prob.'a while ago!

These probs. are more common when using Laptops which have card readers!

For ex: C:/ is your primary partition,

D:/ is either a logical or a CDrom drive and

E:/ is your Card reader and

the EXTN.HDD fights for the same drive letter as your card reader.

So,assign a drive letter in "Disk management" to the EXTN.HDD by a Rt.click on it,and choose "CHANGE DRIVE LETTER and choose a higher drive letter like M. Reboot and check!

The other scenario is a malware contamination!

Kindly run an online anti-virus scan---> Housecall , for ex. :HouseCall - Free Online Virus Scan - Trend Micro USA,

super antispyware scan with it's PORTABLE SCANNER(as it does not need updating) : SUPERAntiSpyware.com | Remove Malware | Remove Spyware - AntiMalware, AntiSpyware, AntiAdware!

Malware antimalwarebytes(MBAM) : malwarebytes.org

Last but most importantly,run an anti-rootkit : Rootkit Buster http://downloadcenter.trendmicro.com...oc=1#undefined

Let us all know how things have panned out! I hope you hit paydirt!

Regards,
Sreedhav
My System SpecsSystem Spec
17 Mar 2011   #13

32 bit Windows 7
 
 

Update: I have tried all of the above suggestions. I have assigned a new drive letter, it has been tested on other computers, I have ran a virus scan, anti-malware and spyware scans and an anti-rootkit scan and still the hard drive does not work. Any other suggestions?
My System SpecsSystem Spec
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17 Mar 2011   #14

Windows 7 x64 Ultimate
 
 

It may be that the USB/ATAPI interface hardware may not have a proper driver built into windows 7. Do you have a different Windows 7 machine you can try it on? Did it come with a driver disk? (I know normally that isn't needed, most USB drives use a VERY small number of interface chips that are well supported)

Could be that a driver update is needed to get full functionality out of that external drive... Might be hard to find one, but start with the drive manufacturer's site, if they don't have anything then we can look up the VID/PID of the USB device and find out what it is then to directly to the chip manufacturers site and see if they have one.
My System SpecsSystem Spec
19 Mar 2011   #15

MS Windows 7 Home Premium 64-bit SP1
 
 

Quote   Quote: Originally Posted by BmBranch View Post
what do you suggest I do? I've tried pretty much everything
Dear BmBranch,
see if the EXTN.HDD is detached from it's external casing, that can be set right by attaching it back to the casing! Try it!
Regards,
Sreedhav
My System SpecsSystem Spec
22 Mar 2011   #16

32 bit Windows 7
 
 

The HDD is correctly fitted into the casing and the HDD is still inoperable
My System SpecsSystem Spec
29 Jul 2013   #17

Windows 7 64 Bit
 
 

Thank you very much DocBROWN It is really working do mine. Keep it up Sevenforums is good services
My System SpecsSystem Spec
29 Jul 2013   #18

Windows 7 64 Bit
 
 
Great news with seven forms

Quote   Quote: Originally Posted by DocBrown View Post
So you are saying Open & Explore are grayed out ?
Thank you very much It is working for me do it
Keep it up SEVENFORUMS
My System SpecsSystem Spec
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 External Hard Drive installed but not showing up on My Computer




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