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Windows 7: RMA new board or incompatible RAM? Asus E35m1-I Deluxe


17 Mar 2011   #1
211

Windows 7 Ultimate x64
 
 
RMA new board or incompatible RAM? Asus E35m1-I Deluxe

I just recieved parts for my HTPC build:
  • Asus E35M1-I motherboard (AMD cpu/mobo combo)
  • Crucial 4GB (2x2GB) DDR3 1066 (PC3 8500)
  • Kingston SSDNow V Series 30GB SSD (for OS)
  • Samsung slimline DVD/CD burner
  • Windows 7 Ultimate x64
Here's the deal, I battled with error messages and install hangs during the whole installation process. I finally narrowed my install troubles to two things. 1) I had to switch the SATA controller for the SSD from IDE to ACHI mode. 2) I had to remove 1 stick of ram because I would get weird error messages (sometimes different each time I rebooted). ntoskrnl.exe is missing or corrupt was a common one.

Meanwhile I continued the install with only a single 2GB stick in DIMM slot A.
I initially thought the ram issue may be driver related so I waited and installed and updated all drivers and Win updates before troubleshooting the ram issue. After updating the Ram issues still exist and it appears that it's only when two sticks are installed.



I'll outline my troubleshooting steps which helped me come to this conclusion:
  • Windows up and running with all updates current including drivers (NO CURRENT BIOS RELEASE IS AVAILABLE FROM ASUS)
  • Removed RAM Stick2 from DIMM Slot B; Boots fine
  • Swapped Stick1 with Stick2 in SlotA; boots fine with Stick2 in SlotA (both sticks good right?)
  • Installed Stick1 in SlotB (both slots now populated): No boot. (BSOD something about IRQ Equal or less than; basically a hardware error)
  • Removed both sticks and insert Stick1 in SlotB; Boots fine (DIMM SlotB good right?)
  • Pulled Stick1 installed Stick2 in SlotB: Boots fine.
  • Again, reinstalled the remaining stick in the SlotA (both slots populated again); No Boot.
Sounds like the issue is isolated to when both slots are populated.

I'm also getting inconsistant messages in BIOS saying sometimes the memory passes sometimes it doesn't.
Also in BIOS only 2GB is recognized regardless if I have both sticks installed or not.

Strange???

RMA or incomatible memory???

My System SpecsSystem Spec
.

17 Mar 2011   #2

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

Try downloading Memtest86 bootable disk and run it before boot up. It takes quite awhile but needs to run several passes. It will test the ram to see if the ram is defective.
My System SpecsSystem Spec
18 Mar 2011   #3

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

You can go to Gigabyte;s web site and look at their QVL (Qualified Vendors list). This tells you what ram they have tested to be compatiable with your board. It does not mean that no other ram is compatible, just those are the ones that were tested. I have always thought that even if your ram is not listed, if you find a set on the list by the same manuf., with the same frequency, same voltage and same timings; it is more than likely compatible with your board.

I have had the same issues as you and can tell you that it is usually a long drawn out affair to determine what the cause is. I ran the ram for 8 passes (11 hours on my machine) the time it takes depends on the speed of your machine and how much ram is being tested. If you find a stick that shows errors, you need to run it again in a different slot. Basically, what you are testing is the ram modules and the Dimm slots. errors can be caused by bad ram or bad dimm slots. you need to test bad ram in slots that previously tested good, and good ram in slots that tested bad in order to determine if the ram is bad or if the MB dimm slot is bad.

Others will disagree, but from the testing you have done, it looks like more of a motherboard issue than a ram issue. either that or the ram is not matched and does not work well together.Also, I don't know where you purchased the MB., but most places will exchange within 30 days. I will assure you that you will have a much easier time returning it to where you bought it than you will RMAing it to Gigabyte.
My System SpecsSystem Spec
.


18 Mar 2011   #4

Windows 8.1 Pro RTM x64
 
 

@essenbe: It's Asus, not Gigabyte.

@211: I take it that this is your board: ASUSTeK Computer Inc. - Motherboards - ASUS E35M1-I DELUXE

I'm not sure that I like the positioning of the heatsink assembly. It looks like the end of the heatpipes are overhanging the innermost memory slot. I wonder if this is interfering with the memory module when both slots are populated?
My System SpecsSystem Spec
18 Mar 2011   #5

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

Good eye Dwarf.
My System SpecsSystem Spec
21 Mar 2011   #6
211

Windows 7 Ultimate x64
 
 

Thanks for the feedback.
At this point I'm thinking it's a compatibilty issue with the memory. I have not ran memtest but I did speak w/ a tech from Asus.

He wasn't very clear but it appears that the mobo does not support dual channel mode. So depending on what memory I'm installing I may only be able to use a single DIMM slot.
Which baffles me because if I can only use one slot why do they offer 2. He kept telling me I need to contact the memory mfg (Crucial) and see if their memory is dual channel memory or not. Which is the other weird thing; if the mobo does not support dual channel memory it shouldn't matter right?
If I install two sticks of ram that are dual channel 'compatible' in a non-dual channel mobo, it'll just see them as two sticks of ram. No more, no less???

The memory I have is a couple digits off from whats listed in the QVL and basically I was told "unless the numbers match exactly I can't be gurarantted they'll work.

I was always told that ASUS' customer support was top-notch.
I had nothing but a very frustrating experience and I'm still not sure if my question is answered.

@Dwarf: The heatpipes are not in the way of the memory when installed. It is tight but there's clearance.


Attached Thumbnails
RMA new board or incompatible RAM? Asus E35m1-I Deluxe-image1.jpg   RMA new board or incompatible RAM? Asus E35m1-I Deluxe-image2.jpg   RMA new board or incompatible RAM? Asus E35m1-I Deluxe-image3.jpg   RMA new board or incompatible RAM? Asus E35m1-I Deluxe-image4.jpg   RMA new board or incompatible RAM? Asus E35m1-I Deluxe-image5.jpg  

My System SpecsSystem Spec
21 Mar 2011   #7

Microsoft Community Contributor Award Recipient

Windows 7 Ultimate SP1 X64 (Windows 8.1, Linux Mint, Windows XP and others in VM)
 
 

Asus and every other Manuf. I have ever talked to (and there have been a few) will try to blame it on you. The QVL list you posted- Go to Newegg and look up the memory modules. You will find most of them listed as dual channel. I know because I own one of the kits on that list and it is dual channel. I still suggest you run memtest86. At least if the memory passes, you will be able to tell Asus they are full of it, and do go check the descriptions of some of those modules-they are dual channel. After doing that you should probably RMA the board. That's my opinion. You just need to gather the ammunition you will need dealing with Asus.

Also, the G Skill F3-10666CL9T-6GBNQ is tripple channel.
My System SpecsSystem Spec
20 Jul 2011   #8

Win732
 
 
Answer to your problem

Quote   Quote: Originally Posted by 211 View Post
I just recieved parts for my HTPC build:
  • Asus E35M1-I motherboard (AMD cpu/mobo combo)
  • Crucial 4GB (2x2GB) DDR3 1066 (PC3 8500)
  • Kingston SSDNow V Series 30GB SSD (for OS)
  • Samsung slimline DVD/CD burner
  • Windows 7 Ultimate x64
Here's the deal, I battled with error messages and install hangs during the whole installation process. I finally narrowed my install troubles to two things. 1) I had to switch the SATA controller for the SSD from IDE to ACHI mode. 2) I had to remove 1 stick of ram because I would get weird error messages (sometimes different each time I rebooted). ntoskrnl.exe is missing or corrupt was a common one.

Meanwhile I continued the install with only a single 2GB stick in DIMM slot A.
I initially thought the ram issue may be driver related so I waited and installed and updated all drivers and Win updates before troubleshooting the ram issue. After updating the Ram issues still exist and it appears that it's only when two sticks are installed.



I'll outline my troubleshooting steps which helped me come to this conclusion:
  • Windows up and running with all updates current including drivers (NO CURRENT BIOS RELEASE IS AVAILABLE FROM ASUS)
  • Removed RAM Stick2 from DIMM Slot B; Boots fine
  • Swapped Stick1 with Stick2 in SlotA; boots fine with Stick2 in SlotA (both sticks good right?)
  • Installed Stick1 in SlotB (both slots now populated): No boot. (BSOD something about IRQ Equal or less than; basically a hardware error)
  • Removed both sticks and insert Stick1 in SlotB; Boots fine (DIMM SlotB good right?)
  • Pulled Stick1 installed Stick2 in SlotB: Boots fine.
  • Again, reinstalled the remaining stick in the SlotA (both slots populated again); No Boot.
Sounds like the issue is isolated to when both slots are populated.

I'm also getting inconsistant messages in BIOS saying sometimes the memory passes sometimes it doesn't.
Also in BIOS only 2GB is recognized regardless if I have both sticks installed or not.

Strange???

RMA or incomatible memory???
I have the ASUS E35M1-I MB. I had the same problem with 2x 1GB, Crucial Memory CT2kit12864BA1339.4FR memory (4chips, 2 wired front, 2 wired rear ). I had to re-order 2 of the memory sticks from Crucial CT12864BA1339.8FF (8 chips all on the front, wired to the front.) THEN EVERYTHING, both boards, WORKED FINE with NO PROBLEMS. ASUS USA lists the board having DUAL CHANNEL config. ASUS ASIA lists the board having SINGLE CHANNEL config. The manual says nothing. So it is unknown which is correct.
My System SpecsSystem Spec
21 Jul 2011   #9
211

Windows 7 Ultimate x64
 
 

I finally got fed up with ASUS' tech support and them not being able to actually 'explain' why or how two sticks of memory are not compatible with their board.
RMA'd the x2 2gb sticks and bought a single 4gb stick. Runs great now. Always on, silent and cool.
My System SpecsSystem Spec
21 Jul 2011   #10

Win732
 
 

211,
I am running Win7_32bit with the E35M1-I MB. You are running Win64. My info said that with Win7_32bit you cannot effectively use more than 3GB, so I used 2x1GB configured 8FF. Also the same info said with Win7_64bit, memory addresses are unlimited in the software. So the hardware must have a shortcoming for you.
Info is definitely lacking on the memory configuration. Hope a BIOS update can take care of the weird problem but so far none.. I would like to use my 2 sticks of Crucial memory that is configured 4FR. They are not listed in the QVL file. My biggest question is.... am I running Dual Channel with my 2 sticks of 8FF configuration.? ASUS USA says it is Dual Channel. ASUS Asia says Single Channel. But there is nothing in the manual to verify dual channel. ( or with CPU-Z).! Overall though it is a great little MB running cool and fast with the Sata 3 ports and a Crucial M4 SSD. (BTW only $99 today at NewEgg, 1pm PDT.)
This MB is much better than the Intel ITX MB which is not nearly as impressive.
G.L.
My System SpecsSystem Spec
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